10/08/2018 FirstStaters, Seaford, DE
I researched and booked this because of the good reviews and good price. Positives: all staff very friendly, hot shower with good water pressure, shower/toilet separate from sink area, comfortable bed... more
I researched and booked this because of the good reviews and good price. Positives: all staff very friendly, hot shower with good water pressure, shower/toilet separate from sink area, comfortable bed, nice TV, WiFi reception, quiet from highway noise, many choices for breakfast.
Negatives: VERY old, rundown, and dated! Ugly carpet in hallways, room had humid, musty smell which never went away in spite of AC & fan in room, handle fell off ice bucket lid, door handle on back of bathroom door fell off, ONE tissue left in tissue box, cheap toilet paper, no exhaust in toilet/shower room, breakfast was average-eggs and sausage were premade and looked inedible.
This was the worst hotel we’ve booked in a long time and were glad to leave. less
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
I apologize about no meeting your expectations during your stay with us. We are currently in the process of remodeling our property and have installed new carpet in the public areas and have a passive exhaust system in all of our guest room, bathrooms. I know that you have many choices to stay during your travels and would love if you call me directly at (434) 955-2777 to discuss your stay and if I can help plan your next trip with us.