Best Western Plus South Hill Inn

101 Thompson Street, South Hill, Virginia, 23950-1753, United States
based on 313 reviews Trip Advisor Logo
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Best Western Plus South Hill Inn

The Best Western Plus South Hill Inn is a family-friendly hotel located just off of Interstate 85 in South Hill, Virginia. This hotel offers convenient access to Virginias beautiful Lake Country, which include Lake Gaston and Lake Kerr. The town of show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus South Hill Inn

Traveller Overview:
4.0 Rating: 313 reviews
Excellent 47%
Very Good 21%
Average 14%
Poor 6%
Terrible 9%
Rating

Kojinawilliams, wrote review 04/08/2020

SAFE AND CLEAN!!!

Comfortable, CLEAN, and SAFE!! The decor was inviting and comfortable. Beds slept well. Pool and breakfast are closed but they offer a nice little breakfast bag. Prompt kind service and respectful... more

Owner Response
Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Mrs. Kojina Williams: We thank you for staying with us during this pandemic and we want our guests to know that we have measures to help our guest during these difficult times. Respectfully: Jay R
Rating

EThompson99, wrote review 26/07/2020

Unclean rooms

The guy who checked us in was very nice and prompt when we needed anything. The room was not clean, bedspreads were stained, bathroom was unclean and other areas of the room. With COVID present the ... more

Owner Response
Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear EThompson99: I apologize about your experience. We will have a full staff meeting to discuss how we can fix your concerns. Respectfully: Jay R
Rating

kgilliam2, wrote review 09/07/2020

Mrs. VA 2020 Weekend

I love staying at Best Western South Hill, last year was our first time but when the option came back around this year I insisted we stay here. Then when the virus hit and we had to reschedule several... more

Owner Response
Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Kgilliam2: Nothing means more to us when our guests return to stay with us. We are glad that you able to have our ultimate guest experience for the second time. Respectfully: Jay R
Rating

shacribb, wrote review 13/06/2020

First Responder

Called hotel receptionist, informed her (stated she was the manager) that I was night nurse at the local hospital working as first responder to COVID patients. I booked room for two days and asked if ... more

Owner Response
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Sharcribb: Thank you for being a first responder and all the sacrifices you have made to help others. We try our best to allow early check ins, but on that day we were sold out and our housekeeping staff had not arrived to work and we’re due to arrive to work at 10am. Respectfully: Jay R.
Rating

P6985VPjustinb, wrote review 05/06/2020

Couple days of peace

Very enjoyable place to stay all around. The room is clean and kept up with, the staff have all been kind and considerate toward me and everything I inquired about my stay and very accommodating. I do... more

Owner Response
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear P6985VPjustinb: Thank you for reviewing you stay with us. We offer our guests the ultimate guest experience, from our individualized customer service to all the amenities that we offer while your stay with us. Respectfully: Jay R