Stay away from the Best Western Plus Redondo Beach
08/01/2019 sahylia, Hollywood, Florida
Our reservation was made under a Friends and Families discount because we are related/friends with a BW employee. The hotel GM, Rico Pates, refused to honor the discount and locked us out if the room ... more
Our reservation was made under a Friends and Families discount because we are related/friends with a BW employee. The hotel GM, Rico Pates, refused to honor the discount and locked us out if the room without even attempting to reach us first. When I told the front desk staff, a lady that was very nice the night we checked in but turned very rude all of the sudden, that I was upset about the situation, called and starting yelling at me because I did not qualify for said discount. They asked for a form that it is now required but it was news to me. However, I had stopped by the front desk several times during the day to ask questions, book a tour, etc and none said anything. When the BW employee that made the reservation for me called him, he yelled at her too. He saidt I was acting shady, and that he was going to increase the rate because he didn't think we qualified for the rate we got.Staff at front desk aren't helpful either. They can't even offer directions or information about the area. less
Janet O, Guest Relations Manager at Best Western Plus Redondo Beach Inn, responded to this review
Dear Sahyli Alvarez-Vera; Best Western offer a really good discount for employees and another to friends and family. In your case you check in with an employee discount. The policy states, the employee needs to be present at checking time and needs to have a Best Western form sign by hers/his General Manager. In your case you did not have the form with you, still, we let you check in with the promise your were going to get the form later. Next day you still have not provided the form and you tried to avoid answering when you will get it, and later we found out you are not a Best Western employee.
We changed your rate to friend and family with the promise the form will be email immediately, to this day we have yet not received the friends and family form.
If you read past reviews we always try to be as helpfully as possible, and provide guest with the best experience.
Sorry your friend made a huge mistake not telling you the requirements and policies you needed to follow.
Thank you again,