Had to request clean sheets
23/05/2017 Mulherin, Herts, England
Arrived at Best Western and parked directly outside. There was one person on reception on the phone, it was several minutes before another member of staff appeared and checked us in. Our room which wa... more
Arrived at Best Western and parked directly outside. There was one person on reception on the phone, it was several minutes before another member of staff appeared and checked us in. Our room which was on the upper level overlooked the central area with the pool. There were no windows to the exterior, that along with the brown furnishings and decor made the room feel dark and depressing. The small wash area had the absolute minimum of toiletries . The room also had an exterior door leading out to a walkway which I personally didn't like as it made me feel slightly unsafe. We had dinner in the hotel restaurant which wasn't particularly nice. The worst part of our stay came as we were about to go to bed. The sheets were very creased and looked grubby with hairs on! Then I found the sheet underneath badly stained. I phoned reception and someone came and remade the bed.We were quite tired when we finally got to bed, but thankfully it was quiet and we did sleep well. Breakfast is a standard buffet offering , but make sure you're not still eating at the official end time or as happened to us the staff clear it away without a word! We did mention our bedding issues on leaving the hotel and the receptionist told us she would pass on the information to housekeeping. Following our experience at the Best Western I would definitely not stay here again. less