The Worst Western! Should Be Ashamed for Charging $150 for a Dumpy Room!
12/05/2019 93108food, Montecito, California
Terrible property! Since I was traveling with my support dachshund, got placed in an annex handicap room as a penalty. Better not be handicaped or they're going to stick it to you! Opened door and... more
Terrible property! Since I was traveling with my support dachshund, got placed in an annex handicap room as a penalty. Better not be handicaped or they're going to stick it to you! Opened door and almost passed out from the cleaning product smell, sneezed for 5 minutes. Dark and dingy with a tiny window next to bathroom which overlooked semi's who were parked 3 feet from the window. Woke me up as they started to warm up the engines. Lumpy old mattress, cheap linens and pillows, towels that felt like a brillo pad. In-wall heating unit had a plastic baffle on it so the air blew on the bed all night and it was noisy. No carpet, all ceramic cold dated tile. Wi-Fi worked. Only nice thing I can say is that they had a nicely remodeled front desk area ---wish they had put the renovation money into the rooms.
Suggest that you see the room before you commit to staying there, the annex was crap, didn't see any of the main unit rooms.
Absolutely the worst hotel night in the last 20+ years less
chrispacheco1219, Assistant Hotel Manger at Best Western Plus Raton Hotel, responded to this review
Thank you for taking the time to leave a review. We apologize that we did not meet your expectations during your stay, and will be using your feedback to try and improve our guests' experience. We appreciate all of our travelers, especially those with four legged friends, and have tried to create a leisurely and hassle-free experience for those guests i.e. tiled floors in case of accidents, easily accessible rooms with direct access to walking areas. With that in mind we also have to think of our guests that may have pet allergies, hence the separate building for pets.