Best Western Plus Portsmouth Hotel and Suites

580 US Highway 1 Bypass Interstate Traffic Circle, Portsmouth, New Hampshire, 03801-4144, United States
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Best Western Plus Portsmouth Hotel and Suites

The Best Western Plus Portsmouth Hotel and Suites is conveniently located near Water Country, Strawbery Banke, The Music Hall, fantastic restaurants and many local shopping venues. This classic New England seacoast town sits on the Piscataqua River show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
580 US Highway 1 Bypass Interstate Traffic Circle, Portsmouth, New Hampshire, 03801-4144, United States

Reviews of Best Western Plus Portsmouth Hotel and Suites

Traveller Overview:
4.0 Rating: 904 reviews
Excellent 39%
Very Good 29%
Average 16%
Poor 9%
Terrible 4%
Rating

Brenda H, wrote review 12/11/2020

Highly recommend!

This hotel is clean, beautifully updated, and has a high level of personal customer service. We had a small hang-up with our reservation (that was 100% our fault and 0% the hotel's responsibility), a... more

Owner Response
Mark Woolley, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for taking the time to write such a nice review. We appreciate being able to assist you for your visit to Portsmouth. I am glad we were able to take care of your needs. A lot of our guests do enjoy our convenient location near downtown Portsmouth, close to major highways, and yet in a quiet residential neighborhood. We look forward to your next visit when you can have more time to enjoy exploring the beauty of Portsmouth. Safe travels.
Rating

numbercruncher1040, wrote review 22/10/2020

Good Experience

This is a nice property. Our room was clean. The bed was very comfortable and the furnishings, bedding and towels were of good quality. My only complaint is that the in room coffee is horrible and non... more

Owner Response
Mark Woolley, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate your kind words about our hotel. Thank you for staying with us. I apologize that you did not like the in room coffee. Please let us know if you would like to try another variety for your next visit. We certainly can try to take care of guest concerns when we are aware of them. Our hotel does offer breakfast, it is just unique in that it is sold separately. On our Best Western web site you can find it during the checkout process for each additional person. A lot of our guests appreciate the value we offer by selling breakfast through the Roundabout Diner. We are glad you would return. We look forward to your next visit. If anything is not meeting your expectations, please let us know. We want to make it right.
Rating

spktravels, wrote review 17/08/2020

Old but in good shape

The Best Western in Portsmith is an old building but appears to be well maintained. We checked in and received a suite on the the sixth floor. The setting was unusual since there were only four roo... more

Owner Response
Mark Woolley, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We really enjoyed your review headline. Our team thought it was in reference to themselves rather than the building. Everyone of us enjoys welcoming guests to the Portsmouth area. Our maintenance associates appreciate you mentioning the good shape of our hotel building. They all work very hard to provide a good quality sleep for our guests. A lot of guests enjoy the value we offer in having breakfast sold separately at the Roundabout Diner. They have award winning classic American diner food and serve a great breakfast menu all day long. We look forward to your next visit. Take care.
Rating

reefcritter2017, wrote review 01/08/2020

Cleanliness is an issue

Stayed here for an annual trip. Not sure we will return. After we arrived in our room, we unpacked to find a half eaten slice of pizza in the freezer. Gross. But during reopening from a pandemic?? Hot... more

Owner Response
Mark Woolley, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are all sorry you did not enjoy your stay at our hotel. Everyone of us tries very hard to make sure each and every guest has a wonderful stay. I apologize someone on our housekeeping team overlooked an item in your freezer. We certainly should have seen something like that. I appreciate your thorough inspections of each 2 bedroom suite we had you stay in during your visit. There really is no reason we missed those 2 pieces of trash in your 820 square foot 2 bedroom 2 bathroom suite. Normally, we would be happy that you found the bathroom spotless, or you found the living room to be pristine but we feel bad those 2 items, in unusual locations, made you feel uneasy about the other 99.95% of the 12 total rooms. We are sorry. We hope you will continue to return for your annual trip to our hotel to visit Portsmouth. We will do better next time.
Rating

meredithcarolyn5, wrote review 24/07/2020

Covid Stay

Our stay was great, rooms were cleaned and the staff was very helpful. If we needed anything we would call front desk and they would deliver. Hand sanitizer and mask were provided. No one were to ente... more

Owner Response
Mark Woolley, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are all so happy you enjoyed your stay at our hotel. Everyone on our team enjoys working hard to welcome guests to the Portsmouth area. Thank you for mentioning our helpful staff and the clean rooms. We appreciate you traveling during these difficult times. We look forward to seeing you again soon. You may have misunderstood the individual categories because the written response doesn't match your rating scores.