Cleanliness is an issue
Stayed here for an annual trip. Not sure we will return. After we arrived in our room, we unpacked to find a half eaten slice of pizza in the freezer. Gross. But during reopening from a pandemic?? Hot... more
Stayed here for an annual trip. Not sure we will return. After we arrived in our room, we unpacked to find a half eaten slice of pizza in the freezer. Gross. But during reopening from a pandemic?? Hotel staff were called and the man showed up w a trash bag to remove it. When asked if he could clean the freezer he said no. Never apologized and really seemed put out by us calling to remove trash. The hotel did move us to another room and gave a gift card to an attached diner. In our second room we found an empty 12 pack of beer. I cant even describe how uncomfortable we were sleeping in beds, sitting on chairs, using towels, and wondering what else didn't get cleaned. Gross. less
Mark Woolley, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are all sorry you did not enjoy your stay at our hotel. Everyone of us tries very hard to make sure each and every guest has a wonderful stay. I apologize someone on our housekeeping team overlooked an item in your freezer. We certainly should have seen something like that. I appreciate your thorough inspections of each 2 bedroom suite we had you stay in during your visit. There really is no reason we missed those 2 pieces of trash in your 820 square foot 2 bedroom 2 bathroom suite. Normally, we would be happy that you found the bathroom spotless, or you found the living room to be pristine but we feel bad those 2 items, in unusual locations, made you feel uneasy about the other 99.95% of the 12 total rooms. We are sorry. We hope you will continue to return for your annual trip to our hotel to visit Portsmouth. We will do better next time.