Best Western Plus Portsmouth Hotel and Suites

We just left the Best Western Plus in Portsmouth and truly feel cheated. For two days and nights, our hotel room had tepid water, if that. When we called the front desk and told her we had run the shower for over five minutes and the water was not hot, the woman said, “Let it run. If no one has taken a shower lately it will take some time to get to you.” The hot or even warm water never came. Cold showers for us for Valentines Day weekend. The weather overnight was not that cold for a New England town (20-35 degrees). We attempted the pool one evening which was tepid and pretty unsatisfactory. The whirlpool was drained. The halls to the pool and gym were being renovated and striped own to cement floors which were not very pleasant to walk through, both visually and with no heat. The gym was locked solid at 930 in the morning with no access card for gaining entrance. There was no coffee in the lobby or any other amenities. The breakfast place next door was available but it was so crowded we didn’t feel comfortable entering due to social distancing practices. When we asked if we could be compensated for some of these DIScomforts, we were simply told there was “nothing (they) could do” except offer us some credit toward a future stay and “sorry”. It was truly a bummer of a stay. less

Only negative was the pool could have been a little warmer and the ice machine on my floor was out of order but it was an excellent stay and a great price! I would absolutely recommend to someone in the future less

From the moment of check in we were happy with the service! The hotel was super clean and all staff was friendly! The fact that there is a diner attached and a liquor store across the roundabout made our trip wicked easy to navigate. The King suite that we stayed in was superb. The only downfall was that there were no kitchen wares due to COVID :( less

For a family of 6, there are few hotel options but the Best Western Plus in Portsmouth was a terrific stay for our family. The location is right near many Maine and New Hampshire attractions and easy on/off Route 95. We stayed in the two bedroom suite with kitchen and there was plenty of room for the kids and the kitchen was a big plus to avoid eating out every meal. Through the diner attached to the hotel was fantastic! Rooms were large, clean and the hotel staff was right there for every request/need. Will defiantly stay here again on our next quest to the NH/Maine area. less

This hotel is clean, beautifully updated, and has a high level of personal customer service. We had a small hang-up with our reservation (that was 100% our fault and 0% the hotel's responsibility), and their staff went completely out of their way to care for us and our reservation--giving us a wonderful night's stay and rest. The location of this hotel is ideal and is easy to get to both the interstate and local touristy shopping and dining. When I return to the area, this will be my first and only choice of places to stay. I highly recommend it! less