27/11/2018 Jodie H, Honolulu, United States
I really like staying at Best Western Inns because they are usually very convenient. By convenient I mean they provide a nice room in a good location, free parking and free buffet breakfast. This BW... more
I really like staying at Best Western Inns because they are usually very convenient. By convenient I mean they provide a nice room in a good location, free parking and free buffet breakfast. This BW did provide free parking which was great, nice big spaces that accommodated our minivan with room to spare. However, the room was musty. There is an old air conditioner but it is super loud so we didn't use it. We slept with the window slightly open which is not a great solution because all rooms and windows open to the parking lot and walkways. Not only did we hear everyone around us walking past our window as they returned to their rooms but we didn't feel super safe. They advertise the location as being across the street from Disneyland, which it is, but it is across the street from the Disney cast parking lot. The entrance to get into the park is about 2.5 miles away. This info is important because in Disney you are on your feet standing in line and walking around the park all day. The BW Plus Stovall Inn is way closer, across the intersection of Disneyland Drive and it looks newer and safer.
Breakfast...there is none. The Inn gives you a paper bag with a small bottled water, apple and granola bar. This was actually a nice snack while waiting in line at the park. They give you a voucher that is good for 2 people to eat selected items at Denny's which is next door. However, it is only good from 7:00 am to 10:00 am. We left to walk to the park by 6:30 to take advantage of early entry or to beat the lines so we were not able to use the vouchers. *Tip, early morning is the best time at the Disney parks, no ride lines.
On the positive side, the front desk personnel were very nice and helpful and housekeeping did a good job cleaning and making up the room every day. There is a guest laundry with a detergent vending machine that closes at 9:00 pm. It costs $2 for detergent, $2 for a wash load, and $2 for a dryer cycle which was long enough to dry our clothes. You can get quarters from the front desk. There are a small refrigerator, microwave and coffee maker in the room with complimentary coffee, tea and hot chocolate packets. less
bwpavilions, Front Office Manager at Best Western Plus Pavilions, responded to this review
Thank you for your recent stay. Thank you for taking the time to provide us with feedback. We apologize for not exceeding your exceptions. We look forward to your next visit to Anaheim