Don't stay here if you like sleeping well at night
30/01/2017 Patricia A, Sunnyvale, United States
Compared to everything in its vicinity, BWP Pavilions seems to offer great value. Our room was clean, decently furnished, and included a mini-fridge, a microwave, and free tea/coffee. It also included... more
Compared to everything in its vicinity, BWP Pavilions seems to offer great value. Our room was clean, decently furnished, and included a mini-fridge, a microwave, and free tea/coffee. It also included daily breakfast at Denny's, but you can only order three things from a very limited menu of super basic items. For example, you could get 2 eggs, bacon, and hashbrowns, plus a coffee/tea. That's it. Anything else you wanted would be extra. That's not bad, but we expected more when the hotel advertises "free hot breakfast".
All that aside, the main problem with this property is with how thin the walls are to each room. You're basically in a motel style property where each room has a door to the parking lot. You can hear everything in the rooms next door, and you can hear everything going on in the parking lot. And you can definitely hear the door slam every time someone gets in or out of their room. Not fun when you're trying to go to sleep...
To make matters worse, the bedding is really very basic. Too basic. The foam pillows are too big and too firm for anyone with a functioning neck to sleep on. And the bed is a cheap spring bed that squeaks if you move an inch and wakes up your partner.
Honestly, with sound insulation in the walls, better bedding, and a more generous breakfast, this place would be 5 stars in my book. But as it is, it's hardly a three. Not recommended. less
bwpavilions, Manager at BEST WESTERN PLUS Pavilions, responded to this review
Thank you for taking the time to leave us your comments and for your recent stay. We are pleased to hear that you were happy with our customer service. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.