Extremely Unpleasant Experience
This was my second stay at BW in the last 60 days, the first one was without incident. Around midnight, I awoke to tell my husband, Something is burning!
He went out to look in the hallway and noted ... more
This was my second stay at BW in the last 60 days, the first one was without incident. Around midnight, I awoke to tell my husband, Something is burning!
He went out to look in the hallway and noted rooms across from us and to the side and down the hall with doors open, and a strong odor of oil , garlic and onions. The smell permeated our room and made it impossible to sleep. There was some talking but it was not loud .
Very early in the AM, we went to the front desk and requested to be moved to another room on another floor.
It was explained by more then one person at the desk, that these people stay on the third floor, they are hired by a company and work 12 hours and come back late at night and sleep during the day.
It was not clear as to why this information was being told to me, I was simply saying I was ready to call the fire department for a burning stench that was in the hall and my room and I could not sleep. I was emphasizing it was way past midnight and this activity is not acceptable to the other guests who are paying to stay there and need to sleep.
I want to note that these are regular rooms. These are NOT suites, NOT kitchenettes and NOT extended stay apartments or anything of that nature where cooking should be permitted.
I do not care that these people are here to work, this is not my business. What is my business is not gagging on smelling cooking oil garlic and onions from midnight to 130am.when i am trying to sleep. The smell did not go away for the rest of the night either.
The manager asked what could she do for me and I told her to remove the night on my bill since my husband and I could not sleep. She said she cannot do that.
Well, then why ask what can you do to make things right? It seemed very reasonable.
She said she could discount us and took thirteen dollars off our bill and gave 500 Best Western points. This was beyond Insulting and disgusting !
I did not come to her complaining it was noisy, I did not say i didn't have fresh towels. I said someone or many were frying food in their rooms and this took place when people are sleeping after midnight and the stench was horrific and i could not sleep.
This was a very unfortunate experience which could have been handled more professionally and respectfully by management. less
Sara W, General Manager at Best Western Plus Patterson Park Inn, responded to this review
Thank you for letting us know about your experience. We’re proud to offer select suites with built in kitchens. Although most guests use this amenity early in the day, we do not limit when and what our guests choose to cook. Also, if a guest chooses to cook in a standard room, they are able to do so. Unfortunately at the time of your request, due to limited availability we could not move the room. Please feel welcome to reach out directly to discuss this matter more. Thank you.