Best Western Plus Patterson Park Inn

This was my second stay at BW in the last 60 days, the first one was without incident. Around midnight, I awoke to tell my husband, Something is burning! He went out to look in the hallway and noted rooms across from us and to the side and down the hall with doors open, and a strong odor of oil , garlic and onions. The smell permeated our room and made it impossible to sleep. There was some talking but it was not loud . Very early in the AM, we went to the front desk and requested to be moved to another room on another floor. It was explained by more then one person at the desk, that these people stay on the third floor, they are hired by a company and work 12 hours and come back late at night and sleep during the day. It was not clear as to why this information was being told to me, I was simply saying I was ready to call the fire department for a burning stench that was in the hall and my room and I could not sleep. I was emphasizing it was way past midnight and this activity is not acceptable to the other guests who are paying to stay there and need to sleep. I want to note that these are regular rooms. These are NOT suites, NOT kitchenettes and NOT extended stay apartments or anything of that nature where cooking should be permitted. I do not care that these people are here to work, this is not my business. What is my business is not gagging on smelling cooking oil garlic and onions from midnight to 130am.when i am trying to sleep. The smell did not go away for the rest of the night either. The manager asked what could she do for me and I told her to remove the night on my bill since my husband and I could not sleep. She said she cannot do that. Well, then why ask what can you do to make things right? It seemed very reasonable. She said she could discount us and took thirteen dollars off our bill and gave 500 Best Western points. This was beyond Insulting and disgusting ! I did not come to her complaining it was noisy, I did not say i didn't have fresh towels. I said someone or many were frying food in their rooms and this took place when people are sleeping after midnight and the stench was horrific and i could not sleep. This was a very unfortunate experience which could have been handled more professionally and respectfully by management. less

We were in town for New Years, and this was a very close drive to the casino, and town. We loved it hear beautiful place, beautiful and respectful, helpful people. This stay for us is one of the best stays we have had in the last 3 years of staying away from home. The breakfast is amazing, and everything is very clean. The beds were very comfortable, and clean. less

We were in the Arkansas City area for a wedding. When comparing hotels in the area, the Best Western seemed to be the best option for our family. It did not disappoint. It was modern looking (in fact, we thought maybe it had just opened because it looked so new) and clean. The holiday decorations were very nice. The front desk associate was very friendly. We had called in a day earlier to get a roll-away for our daughter who decided to tag along. The roll-away was already in our room when we arrived. Everything was very nice. less

This is the 2nd time this year that I stayed at this best western and the staff here makes all the difference. No matter whom you talk to they are all very friendly and helpful, they do whatever it takes, from sating the walkways so no one slips and falls ..... service at breakfast, the front desk - in the 2 stays I had here I have yet to find one person who is not friendly and helpful less

This hotel goes above and beyond to make your stay great. If you do have a problem with anything, just bring it to someone's attention. They will do everything possible to correct the situation. Just remember kindness goes the extra mile in everything in life. Treat people with respect and dignity, and it will shown back to you. less