Nicest hotel in the area
23/09/2019 TOBruce, Pleasant Hill, Missouri
We stayed here for a week before and during a local festival. I was particularly impressed with the housekeeping staff after the first day was over. The first day, two of the housekeepers stood immedi... more
We stayed here for a week before and during a local festival. I was particularly impressed with the housekeeping staff after the first day was over. The first day, two of the housekeepers stood immediately outside my room door chatting loudly in Spanish. I had the 'do not disturb' sign on the door. After that, the housekeeper on the floor was wonderful, and very patient, allowing us to sleep in and still getting the room cleaned in the afternoon. The only issues I had with this hotel were a musty soured smell in the room, which I am guessing was in the air conditioner filter, and the shower only room. There was no designation on the king room reservation for tub or shower only, so whatever they assign is what you will get. We will know to ask ahead for a tub next time. I did not report he room smell as by turning on the air it went away, and had too many experiences of hotels dousing odors with massive amounts of deodorizer that is worse than the smell they are trying to cover! Breakfast was good and the people who ran it each day were really nice. Parking is ample, but no entrances in the rear of hotel, so a long walk from parking out back. Bed was very comfortable and amenities were routine. less
Sara W, General Manager at Best Western Plus Patterson Park Inn, responded to this review
Thank you for your review. We know you have options while you are in the area and we thank you for choosing Best Western Plus Patterson Park Inn. We will visit with our Housekeeping team about remembering to keep their voices lower so it does not disturb the guest. I can also assure you that the air conditioning filter in your room is clean and free of debri. The smell is coming from the attic and we are in the process of adding more ventilation to create better airflow. I am sorry you missed the back entrance off the patio but we do have 4 entrances/exits on all sides of the building. Come back and see us again.