Best Western Plus Peterborough Orton Hall Hotel & Spa

Stayed a week for a conference, facilities for this were just fine. The staff were very helpful for this too. The food was great, though I personally did not like the spa area. The swimming pool only has enough space for two persons to swim lengths and as they have outside members, it was always quite busy. less

Excellent choice. We used our Tesco vouchers to stay here for a family wedding and were not disappointed. Fabulous hotel and the staff were very friendly and helpful. We have stayed at the Hotel before but this time we decided to include Breakfast and use the facilities available. The location is superb and we were able to find our way around very well. Very close to all amenities. Ideal if you are visiting the showground for an event. less

This was our first night away since having a baby so we really wanted to make the most of our stay and enjoy a nice meal and bottle of wine. However upon arrival the meet and greet was very poor at reception. Then we wanted to book dinner and we were told that there was no tables available in the restaurant but they did in the diner. However upon visiting the diner they had a sandwiches for vegetarians and the "proper" vegetarian meals are in the restaurant. This meant us driving out to find somewhere else to eat which was a real disappointment. The spa was nice as we were the only ones in there but you need £1 for the locker. Not mentioned anywhere so we had to walk back to our room to get some money. Breakfast was a buffet affair and ok but nothing special. The room was nice which was a saving grace although the water did run hot and cold which meant you had to do a bit of a dance in the shower. We did complain to a nice receptionist (this time) and were told that the manager reads the complaints list every day. Obviously a lot of complaints. However upon checkout the other receptionist asked us if everything was ok and we had to repeat the fact it wasn't. We never did hear from the manager either. Overall perhaps we are being a bit picky that we couldn't dine in the restaurant but I've not actually stayed somewhere that has not had space available for guests. For us this was a romantic weekend away and it was sadly spoiled so we can only rate it on that basis. I'm sure had we been given a nice greeting and been able to have food in the hotel it would have been completely different. For us the score is only poor but I would suggest if you are staying here then you book your table with your reservation. less

Huge thanks to Kirsten and Katie in events for sorting our big family reunion and helping to make it such a special occasion. Really appreciate all your help and kindness. Everyone had a fantastic time :) less

Very nice hotel. Good value for the money. Plenty of free parking. Staff was courteous, friendly, and professional. Room was clean, well decorated, and the bed extremely comfortable. The on premise restaurant served delicious food. Although we didn't use the spa/pool, it did appear to be well maintained and clean. less