Best Western Plus Peterborough Orton Hall Hotel & Spa

A group of us stayed here for my sons 18th, what a great time we had! The rooms are large with comfy beds and heating you can control yourself. The food in the main restaurant was delicious and it was good pub food in the Ramblewood. There are lots of different seating areas indoors and out , the hotel is next door to a lovely park with lakes and very close to Peterborough centre. Pretty ideal all round! less

Thankfully the GPS led me to the doer as the street signage wasn’t the best. However what a gem. The building itself was gorgeous the reception was low key quality relaxed yet stylish. The rooms were modern a good size with good amenities. A comfortable bed and great sleep The spa is a definite visit. Book early for a massage. The mani pedi (male) was amazing. On the grounds is a nice pub that has a good selection of drinks though average pub grub. A fantastic formal restaurant with phenomenal food. I struggled with the house red wine though after settling in the chateau neuf de pap which was extremely nice. We took the breakfast package and it was probably one of the best I’ve had around the world. A great selection and all presented well. Just order your coffee or tea as you sit. less

We arrived a little early so decided to eat in the Ramblewood restaurant. We weren’t given the key until 2pm so please don’t turn up early. We had a room on the first floor,there are no lifts so if you are unable to get up stairs please mention on booking. I was a little disappointed with the room. It was very small. Not like any of the pictures at all. The bathroom was so small it only fit one person in and you had to move to s certain spot to close the door. There was no bath, but a big walk in shower that was very good. The facilities in the room were good, just that it was a tiny room. We went for a swim in the pool and a steam in the steam room. The sauna was not working. The area was clean Xmas tidy. I had to ask for a robe as there were none in the room. Yorks are provided We are in the Ramblewood restaurant in the evening. The nights sleep was good. Breakfast is a pleasant affair. I couldn’t fault it really. There were plenty to choose from. Cooked English, continental, gluten feee, diabetic jams. After breakfast we packed and left. I don’t know if I’d return. Perhaps I’d ask for a different room next time. It was so disappointing. Apart from that it was very good. less

We stayed at this hotel following a wedding and it was just ideal! We had a comfy bed and breakfast for a reasonable price. The room was really spacious and clean and had all the amenities required. We would recommend this hotel for anyone staying in the area. Although some of the furnishings could have done with some updating, we had everything we needed at a good standard. less

Generally the accommodation, facilities, service staff and ambience was what one would expect from an historic local building conversion and gave a good impression that one was about to experience an aristocratic experience. Indeed from arrival, pleasant reception staff, to dinner we experienced nothing but willing assistance. It has to be said that we dined in the Ramblewood Inn which produced the required food timely, hot and with genuine pleasure. A fairly pleasant stay in our high ceilinged room with an appropriate four poster bed was spoiled only by what I can only describe as a Blue Circle Cement mattress which I defy anyone other that a Hindu Guru to enjoy. Then to the really irritating and insulting experience. BREAKFAST stated as being served from 0645 until 0945. Imagine entering a huge room full of dining tables as we did at 0925. Some used, some ready and some in a state of indecision. You are faced by five staff in conversation. You are ignored until such time as you initiate your arrival by saying "Good Morning" which is finally acknowledged with a reply! You then have to ask where to sit because the information is not proferred voluntarily. My wife goes to get fruit juice/cereals for both of us because of my mobility problems. There was no tomato juice which was advertised as being available. There was no member of staff to request the said item. Eventually a member of staff uttered the classic statement "has any-one asked you if you would like coffee or tea." I informed him that no that was not the case but that I would like two poached egs for my breakfast. These were delivered perfectly cooked, in time and added to sausage bacon and mushrooms that had been cooked, in my estimate, at 0645 for breakfast start. Not a match made in heaven. We needed some butter but could not find anything other than a generic margarine. A passing member of the dining room staff said "oh do you want butter? I'll find you some". Leaving my wife to follow to get what we wanted. I have never been so happy to leave a meal out as I was that day. I had paid a lot extra for this overnight break for my wife on her 70th birthday and feel guilty because I chose a venue that not only failed to live up to my expectations but fell well short of the standards she deserves. To add insult to such atrocius service I recieved a standard email from someone on behalf of the supposed Deputy General Manager at this hotel who stated that " I would like to apologise for not exceeding your expectations." In all honesty I would have been happy to have my expectations met let alone exceeded. I also have to state that the email address had the following notation noreply@app.medallia.com. Ignored or hiding behind technology you decide. I have taken no pleasure in writing this review as I prefer to see the positive side of establishments I stay. In this particular case I have reluctantly had to tell the truth. less