Best Western Plus Peterborough Orton Hall Hotel & Spa

I stayed at this hotel during Plantworx for 2 nights along with 2 of my colleagues. The images on their website portray the hotel as a grand place to be which is not the case when you arrive to the reception. I first experienced a problem at 1am on the first night. It sounded as if water was running in the room. I opened the curtains and there was water pooring through thr ceiling in the window bay. It was coming through a crack in the plaster and in the corner near the window. You could see it has been patched over before and there were some wear marks of prior water damage. I went to reception and woke the night porter (Jack). He came to the room and wasn't really sure what to do, at this point there was a pool of water which was coming off the edge of the window seal onto the carpet. He said the best thing to do was to put lots of towels down to catch and soak all the water. I informed him that we had an additional room for 1 night we booked which wasn't being used and to transfer me to that room. He told me he could not do that as he didn't have access/permission to do this. Due to the amount of water the towels soon became soaked and the dripping kept me awake most of the night. I was told at 7am that maintenance would come to the room. 0730 still no one had arrived so I went to breakfast and spoke to recepetion who had no knowledge of the issue. at 3pm that day I rang the hotel to see what was going on with the room and if they had a replacement. They told me no need for a replacement room as maintenance had fixed the issue. Which was due to a blocked drain. What kind of bodge job had been done if this happens when the drain blocks, it should not be coming through plaster into the room. They did fix the leak bit there was still a damp smell in the room, not good considering the rooms were £150+ per night. less

The hotel was very nice mix up with hotel overbooking but they settled that. Despite assurances that both our rooms were exactly the same standard, only one had a whirlpool bath. Rooms were a little tired, water marks on the wall paper, light by coffee facilities did not work left note but nothing happened. Biscuit crumbs on floor throughout. Bed comfy but hard pillows Pool very nice but jacuzzi sauna and steam room not working on the only time we had a chance to use them. Receptionist had no idea what to do or who to ask. Breakfast ok standard fare. Had a meal in the Ramblewood Inn on 1st night quite good value which is more than can be said for charging an extortionate £2.20 for a tiny bottle of tonic water. 2nd night in Ramblewood the wheels came of big time. So many things off the menu how can a kitchen run out of mashed potato which took several meals off. Judging by previous comments this was not a one off. Very short staffed. Not good. Would stay here again but would walk few hundred yards down the road to the local pub for food. Hotel has a restaurant but menu very limited and no atmosphere at all in the room. less

I love this hotel. The history and quirkiness suit my tastes. Room styles vary and I have only had one bad experience - to avoid this happening again I now request a room I am familiar with. Staff, in general, are fabulous however, there is sometimes a feeling of insincerity. I cannot fault the quality and value of the menu - which is varied and generous. The pool and spa area is fabulous and never overcrowded. However: and, I feel I am qualified to notice subtle changes, as I stay on a regular basis throughout the year: The pool area does need a bit of spit and polish. less

Really enjoyed our stay here, a friendly reception, a well equipped bedroom. A lovely sauna and steam room and enjoyed a dip in the heated pool. Enjoyed a fantastic traditional cooked breakfast in the Huntley Restaurant. less

Had an executive room which made a difference - spacious, comfortable bed, good pillows, great shower. Nice reception staff. Breakfast was average and they sit single people all facing the same way, like on a bus. Strange atmosphere in the room. This could be improved because otherwise it was really good and convenient location. less