Worst food I've had in a long time
23/02/2018 AnneAuthor, Cambridge, United Kingdom
Room OK, housekeeping staff friendly and polite, but the waiting staff and food at lunch were beyond awful. The waitress was surly and rude and the food terrible. The staff argued about how many veget... more
Room OK, housekeeping staff friendly and polite, but the waiting staff and food at lunch were beyond awful. The waitress was surly and rude and the food terrible. The staff argued about how many vegetarians we were allowed, grumbled about having to provide food, walked away without saying anything when asked for things. It was very Fawlty Towers. The evening meal was edible (so an improvement there) but far from good. And massively overpriced for the quality. Sunday morning there were no towels in the spa so I had to go back upstairs to get one from my room. Showers near the pool were a pathetic trickle that it wasn't possible to stand under. I've been here once a year for several years for an informal conference but won't come again. The grounds are lovely, and there are some quite nice, big rooms. But there are also some basic, dreary rooms (same price, just pot luck which you get). less
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
We are extremely disappointed to hear of your recent experience at the hotel. As you have raised a number of issues we would be extremely grateful if you could let us have your contact details so that the General Manager can discuss this with you in person. Please email email@example.com
We can then address concerns in the appropriate manner.