Best Western Plus Peterborough Orton Hall Hotel & Spa

Diane in housekeeping and Darren the assistant manager were truly amazing in my opinion making sure my sister was looked after on her special day. We stayed the Friday and the wedding was on the Saturday . They made it personal which meant the wedding ran smoothly. Diane you may not know it but your short kind words and respect for the bride was so noticeable that you are a credit to the hotel and I believe you deserve some recognition for that. The hotel had called on the Saturday to request my sister, bridesmaids and mother of bride to move rooms at midday when she was getting ready for her actual wedding day. She had confirmation that she had her room booked until 3 and had checked this on several occasions. It was an error made by the hotel and I found it rather bizarre why the hotel would even think it was practical to move us . Diane was very good at keeping us calm and we reply did appreciate that. The hotel acted very quickly to try and find a solution attending the room personally, sending procesco and truffles and water to the room. Sadly I personally felt even though lots of effort was made the concentration at times seemed to be more on the fact of finding a solution for the error rather than attending to the needs of the bride on her big day which was a terrible shame. This was the only issue over the two/three days so overall we can't complain. The hotel itself is beautiful. The rooms are spacious and there was very little noise throughout the evening. Bed extremely comfortable. Wardrobes spacious and bath with shower. You can walk around the grounds, stunning and peaceful. Robes are provided for comfort and there is room service on request. The breakfast is very tasty too. The food that was provided for the wedding was delicious and I would say definitely worth the payment. The evening food also very good quality. The team worked extremely hard throughout the wedding afternoon/evening to meet full expectations. Darren seemed to be about making sure things were running smoothly throughout. Plenty of room in lobby to await short periods on changing of rooms and I found a lot of attention to small detail were put together by staff. One concern : There is no lift in the hotel so if disabled I would suggest requesting a ground floor room. I would certainly recommend this hotel for a wedding or function. Grounds and hotel simply stunning and relaxing. For a recommendation I'd surely say yes to all it's lovely and well worth the money . Message for the Hotel : Don't let staff like Diane go unrecognised . :) less

We felt relaxed the minute we were parked in the extensive carpark. Checking in was easy and the room allocated was perfect for guests with a dog like us. The bedroom was spacious and the facilities modern. Although the Reception area was quite ordinary the other public rooms retained their grandeur. Staff were friendly and efficient. Our dog loved all the fuss he received from staff and guests. Lovely grounds and plenty of walks near by. He didn't want to leave and neither did we! less

I am so pleased that I didn't read the reviews before booking this hotel as I feel they may have made me question whether to book. Upon arrival I was stunned by how beautiful both the grounds and the building are. Check in staff were very helpful and overall the hotel felt very warm and welcoming. I stayed in a four poster room 242 which was clean and again lived up to expectations. We ordered drinks to our room and again service was excellent. We didn't eat at the hotel on this occasion as we had planned to go out but will certainly be returning and plan to try it along with the spa which upon talking to other guests is fantastic. We had a delicious breakfast served in our room Andes I've stated we will without doubt be returning. less

There are a couple of positives about our stay but the negatives were so poor that the only score I can give Orton Hall is a one. Myself and the wife booked for an overnight spa break, as we have a three year old son it is quite rare for us to be able to get away and have some "us" time so I was really looking forward to a day of lazing around the pool whilst my wife fancied a couple of beauty treatments. we had actually arrived at the hotel a little early and asked if we could check in early but the receptionist was surly without being rude. "we were busy last night, come back at two" was the stock reply. No advice as to where we could go to kill some time, just "come back at two". Surly seemed to be the attitude of most of the staff we encountered in our 21 hours at Orton hall. Like the breakfast waiter who tutted and rolled his eyes when I asked if it would be possible not to be seated at the doorway of a half empty breakfast dining room. So we came back at two and by 2.30 were ready to hit the pool. Problem was that it was so busy that we could not get a lounger around the pool area as they were all taken and no spa treatments were available as they were all fully booked. Probably by the same hen party that spent four hours sat in the tiny Jacuzzi so we couldn't use that either. So the main purpose of our stay was to enjoy the spa and we ended up just having a quick swim. Sod that for £130, my local swimming pool would only have charged us £15, and they'd have been friendlier! The price is my second issue. I'm usually fairly good at shopping around so am disappointed with myself that if I'd have shopped around on the internet a little bit I could have got the room at nearly half the price. Another issue was again a little bit my fault and revolved around breakfast. As I booked some time ago I couldn't remember if I'd gone for room only or the breakfast option, however when we checked in we were told breakfast would be served between certain times the next morning. I just assumed that this had meant breakfast was included, so when we checked out and were given a bill for £30 for two brekkies I was left feeling a little bit silly, especially as the quality of the breakfasts were really poor. Greasy spoon quality food at restaurant prices. But that seems to sum up Orton Hall. We enquired about using the pool after our checkoutbut were told that this would cost us £60!!!!! Room was ok though although a little tired and I can even overlook the fsct that there were no lifts and we were on the second floor but I cany forgive the other things that I have already mentioned. Won't ever return and would not recommend to anyone looking for a special break. less

There is nothing 'Plus' about this Best Western hotel outside Peterborough, and it was far from worth the £120 Sunday room rate that we paid. We chose the hotel with simple needs - a relaxing overnight with some time in the spa and intended to enjoy an evening of food and drink in the onsite bar. But the 'pub' attached to the hotel - the Ramblewood Inn - was far from welcoming and we chose a nearby pub instead to go to by taxi. The building and decor are shabby and badly in need of a refurbish - everything from the carpets, to the mattress on our bed, even to the staff themselves, seemed tired. Our room and bed were large, but dark and with stained chairs and carpets. The breakfast was also disappointing - a cooked buffet served in what must once have been a beautiful dining room, with terrible coffee and a menu inviting us to order poached eggs 'off menu', which when they came had been cooked in so much vinegar that they were almost inedible. Good points - the shower in our bathroom was good, the pool, steam room, jacuzzi and sauna good quality and more modern than the rest of the hotel. While in the spa, I picked up a magazine, the only magazine available that was not a local area freesheet, and was shocked to see that the publication date was 2006. I shouldn't have been shocked - after all it may have been the most modern part of the hotel. Will not go back. less