Best Western Plus Peterborough Orton Hall Hotel & Spa

A very good welcome from the receptionist who checked us in swiftly and offered to help with our luggage as there is no lift. There are ground floor rooms available. The room was very clean with a good bathroom and everything we needed was available, iron,tea coffee etc. The bed was very comfortable. We ate in Huntley Restaurand. Giovanni our waiter was excellent. The food was very good with plenty of choice from the menu and a good wine list. We thoroughly enjoyed our meal and we thought it was reasonably priced . We used the pool which was perfect. I do agree with another review which mentions the lounger cushions in the spa. They need to be removed. The loungers would be perfectly comfortable without them. We stayed in Cambridge the night before but had we known it was only a 45 min journey we would have stayed at Orton Hall a further night. It may be worth advertising this. A very good stay for us. Based on our experience we find it difficult to understand some of the negative comments on TA. Finally thank you to great staff who made our stay most enjoyable despite the high temperatures which must have made their job difficult at times. less

Very nice suroundings, great old style pub next door with great value food, located within walking distance of beautiful woodland walks and a vintage railway. The room was very clean and decorated beautifully, clean bedding everyday, good storage areas for cases and clothe. Tea, coffee, and a kettle in the room and refreshed everyday. less

All went well for my granddaughters wedding here. It is an ideal venue for events as it is an historic hotel which contributes to the ambience. My ground floor room was spacious and comfortably fitted. My only reservation is that all the facilities of the hotel necessitate a lot of walking to get to them. less

A warm welcome from the receptionist, had me feeling very optimistic about my stay, it took a little time to check me in, but the confusion could have been due to the booking agent, after a 4.5 hour drive I wasn't feeling particularly patient, in need of a cold drink on a hot sunny day, my room was a little dull, it was very warm when I opened the door due to the beautiful sunny day, reception provided a cooling fan, if you ask for anything and speak to reception they will do all they physically can to make your stay a pleasurable one, the staff care, the hotel is pretty, the grounds, the pub next door, the restaurant onsite, it's certainly worth visiting again to explore the full glory. I did try the fine dining restaurant, sadly in my opinion this is not true fine dining, expensive and if the management reviewed the menu they may find more people using the restaurant, it's such a shame, they are missing a golden opportunity by not changing the menu and prices, the waiter was a traditional " old school "charming waiter. I was the only person dining. The two ladies on reception asked me how my experience was, they showed genuine care, I hope the management listen to their staff, it's the staff who make your visit a pleasurable one, it's the rooms, restaurants and food that make it a good experience, good enough to return ...... The breakfast was fab. Service ****. Room **. Location ***** less

Thank you to all of the staff who helped with the planning (Jesse), customer service, food preparation & serving on the day of the event to celebrate a colleague's retirement. The conservatory was a beautiful room choice & you kindly allowed us to use the cooler rooms on the day, as there was no air conditioning. You catered for all of the dietary requirements in the budget & ensured that the food was safe for people with severe food allergies. As the number of guests was greater than expected you stepped up to meet their needs too. It was great not to turn anyone away! The staff during the day were professional at all times - I did smile when large plates & knives were delivered for the cake instead of small plates & forks - this was promptly rectified & I can see the funny/human side of things, especially when staff are busy. It is a challenge to please everyone, especially when not all of the background information can be communicated. I am really pleased that you allowed us to bring our own cake & gluten-free options - I have had difficulty with other venues who do not allow food not bought on the premises to be used so this was helpful. The most important reason for us to be there was to celebrate with our colleague who was thrilled with the event & not aware of any of the small issues. Although there were some food/service issues I am confident that the feedback provided after the event will enable these small issues to be rectified. Thank you all. less