Best Western Plus Peterborough Orton Hall Hotel & Spa

We stayed one night arriving late in the afternoon. We parked in drop off and took our bags in and checked in which was easy. The car park signage would benefit from being improved when arriving for the first time and in the dark. It would also benefit from being resurfaced as it was uneven and with pot holes. Our room was welcoming and spacious with tea/coffee facilities, good shower over bath, good illumination in the bathroom and a very large comfy bed and we slept well. We dined in house and enjoyed a good meal with efficient and helpful staff. Breakfast was plentiful and varied in the morningwith good staff and check out was easy. less

Building is amazing, grounds are lovely. Not far from city centre. Parking is available but was rather muddy due to the weather. Our room was on the first floor, not suitable for those with walking difficulties, as we were at the end of the building. If that would cause you a problem it would be worth mentioning when you book. There are no lifts available, but staff will help with luggage if needed. We had lovely large room spotlessly clean and a good bathroom. Bed was comfy. The rooms were warm but we turned off the radiators so the second night was a more comfortable sleep. Due to the age of the building the windows did rattle in the wind, also unable to open windows due to the horrific weather. But hotel cannot control the weather so we did understand. We were warm and cosy inside. We ate one night in the pub in the grounds food was ok perfectly edible but expensive for what it was. Service in the pub was good also nice range of drinks. Breakfast was lovely plenty of choice and nice quality food, ours was warm. Staff also constantly checked and stopped up food. Our only issue was trying to get a drink or coffee in the hotel. The bar was open a phone was available to ring for service, we rang and rang and rang. After around a 15min wait we had just given up when whilst walking out we bumped into a member of staff who then served us. This did put us off using the hotel restaurant so we ate out the second night. Pub short walk down the road similar type of food to onsite pub but half the price midweek. Didn't use the pool area but it looked lovely and very popular. I did book a lovely treatment in the spa, but the only time I could get as they were very busy was the afternoon after checking out. It was a lovely relaxing end to my stay but I was not offered use of the changing rooms or pool area afterwards to ended up in the loo having to put my hair tidy following a head massage to travel home. Just something to bear in mind when you book. Or book in advance as the spa treatments are lovely and discounted for guests next time I will 😉 If I was in the area I would stay here again as it was such a lovely building, reception staff were welcoming and helpful. less

We stayed for one night, beautiful hotel, good facilities with the pool, sauna and spa, and we had a huge lovely room with a large very comfy bed but theres a few downsides- the hotel pre authorised my car for the total amount then also took for the bill, I have been told I will have to wait upto 5 days for the funds to be released back to my account, surely they should have just took the balance! The bar is extremely limited, no cocktails as they say just go the the pub next door, bit when its blowing a gale and raining it's not what you want to do ! To be fair the lovely young bar man made me a cocktail out of ingredients he found but management take note, customers really want a well stocked bar! We ate in the Huntley restaurant, great staff, food was lovely but no brown/ granary rolls available. We would stay again but would not let them both pre authorise and take the bill amount again! less

The reception were lovely and very helpful. The room was spacious and the bed was big and firm. The restaurant for a romantic valentines dinner date was fabulous, the food and service were in high standard. Oh don’t forget the spa facilities too, its the star of our experience....thank you! less

Me and my partner stayed here for one night in room 144 (I think) It was so beautiful! The view from our room was amazing and the room itself was to die for. The bed was huge and so comfy, the bathroom was sparkling clean! We will definitely be returning! less