Best Western Plus Peterborough Orton Hall Hotel & Spa

I booked this hotel as it is close to the air field where my partner was doing his skydive. We were bringing our 5 month along so we booked the family room. The staff were all lovely and there wasn't anything they wouldn't do to help however I was very disappointed with our room. We were given room 143 which is a family room however not designed for families as first and foremost it is up a large flight of stairs. Imagine a pushchair, baby, 3 back packs and a travel cot. Then picture me on my own the next day when my partner is in the air field bringing that all downstairs for check out and there is no lift as it is a historic building. The room was absolutely stifling there were two fans churning around hot air and although we opened the windows it didn't make a bit of difference. It was so hot it was difficult to sleep. As a family room I also expected there would have been a fridge as I need to store food for the baby but there wasn't and the food I had made had to be thrown. The room itself although very large, was dated and could do with a refit. The spa was lovely, we took our daughter swimming for the first time and it was perfect as it was very quiet. The grounds were very nice and really well kept. It would be a beautiful place to hold a wedding. less

So looked forward to our stay but it was disappointing. On the plus side the room was very nice but no air conditioning, the bathroom again nice but little space to put a toilet bag except on the top of the loo - not good. We ate in the fine dining restaurant and the food was good but very expensive having to pay extra for vegetables and when they arrive they are carrots and peas, albeit sugar snap peas but not exciting or very interesting. Three courses of simple dishes, no coffee or drinks and just a few pennies under £70 for two of us. Breakfast was included but the menu states it would be £15 if charged separately tea and coffee is included but £2.75 extra for capaccino, hot chocolate etc. The hot buffet was only warm and was not refreshed in the whole time we were there. There were toast crumbs all over the table from the previous guests and a started pot if butter. Very poor and sloppy practice. Would not stay by choice again and felt so sorry for the people who had paid for the room and breakfast for us. It had been intended as a thank you treat and I can't help but feel they were ripped off and so glad they didn't know how expensive the evening meal we paid for was. less

Stayed for 1 night as a last minute decision and booked through booking.com, the price was very reasonable considering breakfast was included. On arrival the hotel itself was beautiful from the outside. Checking in was easy and the receptionist was friendly. Got to our room which was a standard double room, it was very clean and the bed was a good size and very comfortable. You get use of the spa which was open until 10pm. You have 2 options of dining which was the Huntley which to me was expensive but I think that's because the food must be very good there for a 4* hotel, or the rambles which is a pub just next door to the hotel. I really enjoyed the food there and had a lovely gateaux for desert too, once we asked for the bill it came to around £30 but the waiter gave us a 50% off voucher which took our bill down to £15, so we had 2 mains and 2 deserts all for £15 we were very impressed with this. Overall the grounds of the hotel is beautiful inside and outside, staff are very friendly, food was good, and I had a brilliant sleep. I can't really fault anything with the hotel it was 10/10, the only thing was when I booked through booking.com it only gave me the options of standard double room or standard twin rooms but when I went onto the best western orton hotel and spa website, there is more selection of rooms including a king room, so if I would of known I would of booked directly through them for one of their better rooms, which I will be doing next time. I would also recommend when you are booking to get breakfast included, the breakfast area is in a lovely part of the hotel and it is all self serve apart from a lady offers to make you tea or coffee, but there was a great selection of foods hot and cold, fruits, cereals, full English, pastries and even cold meats. Definitely have and will recommend this hotel. less

Stayed one night on the way south from Scotland using points, which required a 30 pound breakfast charge, but worth the price. Rooms at the rear of the hotel are comfortable. We have stayed here a few times before with friends, and the setting in pleasant with a nice pub/restaurant right next door. less

Perfect venue for a wedding, the grand hall, orangery with stained glass windows, seating areas inside and outside, beautiful setting with trees and lawned areas. Conservatory area also but the orangery is the perfect place for a ceremony less