Best Western Plus Peterborough Orton Hall Hotel & Spa

We loved our visit here. The service, leisure club and restaurants were wonderful. We had a delightful afternoon tea in the restaurant, swam in the pool and ate in the Rumblewood Inn and couldn’t fault any of it. less

We stayed here on a B&B and Dinner deal - 2 nights - booked for November but postponed due to Lockdown 2.0. Cold, foggy and miserable weather but just cannot fault the Orton Hall. Most staff considerably younger than us old codgers but charming helpful and friendly from the start. Reception guided us through the ins and outs of Covid, printed out maps and delivered two extra loo rolls and teabags on a silver platter! That’s a first - ( no room service during Covid) Spa - superb hot stones from Jamie and ? ( really sorry - husband forgotten name!) but excellent. Dining - cannot be faulted - Rachael was our waitress - and we were the only ones in the dining room - but was lovely and we just have to say an enormous thank you to Adam and Adam who produced two beautiful and imaginative dinners. Venison, duck, baked celeriac, ham hock rillettes, garlic mash, creme brûlée, dill yogurt, apple gel, apple and granola crumble, cavolo nero, ( all the right ingredients bit not necessarily in the right order) but beautifully served. We will return hopefully as long as we survive Covid. less

Stayed here for 2 nights at the end of October 2020. It was an excellent break and would recommend this hotel if you just want a short break. We took a taxi to the Queensgate Shopping Centre and enjoyed our day. less

Absolutely fantastic place, beautiful surroundings, lovely friendly and helpful staff. Had a meal at the restaurant next door and that too was fantastic and quite reasonable prices too. Breakfast was sooo tasty, staff were very attentive. The spa was the icing on the cake, never expected to have such a lovely time in there. The room was spotless and has everything we needed, the shower was lovely I didn't want to get out of it. We asked for some ice and they brought us up a lovely ice bucket with glasses. It was absolute luxury and I can't wait to return soon. I cannot fault this place at all. less

The actual treatment was nice and the staff we met were pleasant enough.. but overall, I found it a disappointing experience. The pool area is more like a leisure centre than a spa and badly in need of a bit of TLC- actually, needs to be totally done up. The changing rooms are lacking any sort of luxury that you would want in a spa- no nice toiletries, shower door broken, dirty shower etc The main reason I did not enjoy the day; was being put into a SHARED treatment room.- without being asked at time of booking and it didn't make the treatments any cheaper. I would never book any sort of 'couples' treatment and have NEVER heard of a spa putting clients into same room without it being a shared treatment. Lucky enough we are a couple, but they didnt ask that either. The girls were so so noisy throughout the treatment, it was very difficult to relax. I have had loads of treatments before and have never experienced such a racket- doors slamming and moving equipment around, opening drawers and walking round the room, really noisy aprons on!- I appreciate they need to get their equipment and wear ppe but so do other therapists and they dont make this sort of noise! I did tell my therapist at the end that I was disappointed-she was nice but very dismissive of what I was saying, I expect they hear these complaints all day long and get fed up of it. Overall, ok treatment, let down mainly by things that should be easily avoided. In particular- All clients should have their own treatment room unless they have booked otherwise. less