Social Club weekend Get-Away
14/02/2017 martia s,
A group of 7 of us stayed for one night. We came from Baltimore for a wine tasting for our VA chapter social club. Upon arrival the hotel looked very well kept.... that was until I went to unload my l... more
A group of 7 of us stayed for one night. We came from Baltimore for a wine tasting for our VA chapter social club. Upon arrival the hotel looked very well kept.... that was until I went to unload my luggage and stepped on a used condom in the parking lot. Yuk. We laughed it of and made our way to the front desk. Upon arrival around 3pm the front desk lady was very "DRY" she did not smile at all and seemed to be tired or not interested in doing her job. She seem more bothered than anything. As we checked in our rooms I must say they were very clean and I love the towel deco that housekeeping did. I was very surprised. Bed was very comfortable also. NOW later on that evening one of my friends layed back on the bed and the headboard literally fell apart. It landed on her head. They had cushioned panel headboards that was placed on the old headboard with double sided tape. REALLY????? We took the panels that fell to the front desk and the lady did not even care. Once again uninterested. Breakfast was watery eggs and we decided to go to IHOP instead. The only thing I can say is that housekeeping did a great job cleaning the rooms. That's it. Be careful laying down. You get what you pay for I guess... less
BESTWESTERN47123, General Manager at BEST WESTERN PLUS Newport News Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.