My family & I have stayed at this hotel for the past 6 years. Up until this year, it has always been a pleasant experience. After trouble, where the police were called, the night manager told us we ... more
My family & I have stayed at this hotel for the past 6 years. Up until this year, it has always been a pleasant experience. After trouble, where the police were called, the night manager told us we would get a refund since the fight kept us up all night. We were charged the full amount & when we called to complain, the night manager could not have been more rude.
She told me that “adjustments” could be made, but there were no refunds. When I asked her who I needed to speak to about the adjustment, she told me, “That’s for you to find out!” She acted like a spoiled child who was going to be in trouble for being naughty. As a person who’s had to deal with the public, I realize that people can sometimes be difficult, but this time I was the customer & it was the manager who was rude and disrespectful!
We will never return to this hotel again! This last few years we’ve noticed that some of the clientele have been a little”sketchy”, but nothing prepared us for the full-on brawl that had people banging against our door all night.
Do yourselves a favor and don’t bother to book a room at this hotel-unless maybe they fire the night manager! less