Best Western Plus Nashville Airport Hotel

911 Airport Center Drive, Nashville, Tennessee, 37214-3765, United States
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Best Western Plus Nashville Airport Hotel

More guests choose the Best Western Plus Nashville Airport Hotel for our excellent service and Southern Hospitality. Enjoy close proximity to the BNA/Nashville International Airport with free shuttle service.

We are convenient to most Music
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Nashville Airport Hotel

Traveller Overview:
4.5 Rating: 932 reviews
Excellent 76%
Very Good 16%
Average 4%
Poor 1%
Terrible 1%
Rating

lizsanders2020, wrote review 11/07/2020

Poor service

There was a bunch of people drinking in the pool area and smoking, where my kids were trying to swim. So we left the pool to go upstairs to put the kids in the shower to clean off, there was no cold w... more

Owner Response
Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. On behalf of the entire team, we apologize that you did not have a satisfactory stay. We strive to provide the utmost service and that is not how we want to be remembered. We do not allow smoking nor drinking in our pool area. If brought to the attention of the front desk, we would have been happy to assist you as we want all our our guests to have a positive experience. We offer multiple pastry and bread options for breakfast and I am sorry that you caught us while we were out and refilling. We hope this will not deter a future stay so that you may allow us another chance to provide you with exceptional service. If there is anything we can do, feel free to reach out to the hotel. Thank you again for your voluble time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville
Rating

truthin, wrote review 07/07/2020

Clean, quiet, and courteous.

Stayed for one night and I needed to use the business conference room the morning of checkout to meet with a client. No problem! Close to the airport but a block off the busy roadway of Donelson so ... more

Owner Response
Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay. I am glad to see that you had a great stay with us! We thank you for your kind words as it reaffirms our hard work. Feel free to reach out if there is anything we can do. Thank you again for your valuable time, feedback and business. We can't wait to welcome you back! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport
Rating

mlfranklin1, wrote review 02/07/2020

Dirty Room

We traveled for a one night stay. The check in was average. The room was terrible with dirty floors and a dirty bed. The room had an odor and the bathroom fan was noisy. The bed was hard and we starte... more

Owner Response
jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. On behalf of our entire time, I want to apologize for your experience. Our guest satisfaction is our top priority and this is not how we want to be represented or remembered. I will let the appropriate department head know so that we do not have this issue in the future. I hope this does not deter a future stay so that we can have another chance to provide superior service. Thank you again for your valuable time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport
Rating

amosier, wrote review 25/05/2020

Excellent Stay! Sweetest lady working breakfast

The staff was so friendly! I was especially blessed by the lady working during breakfast. Here name was Mariama and she was so kind and helpful. She always asked me how my night was and treated me wit... more

Owner Response
jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. Our guest satisfaction is a top priority here at our hotel and I am elated to see that you had a good stay. We take pride in our hotel and guest service and want everyone to feel welcomed. Mariama is an amazing asset and she will be delighted to hear that she made such a positive impact. Thank you again for your valuable time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville
Rating

Z4183GKmatthewt, wrote review 26/04/2020

Clean and best food anywhere!

This hotel is excellent. The rooms were spotless and the food was amazing. Mariana was especially friendly in the mornings! We went for runs around the hotel every morning and felt very safe. Convenie... more

Owner Response
jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. Our guests satisfaction is our top priority and I am glad to see that you had a good stay. We take pride in our hotel and guest service. Cariama is a huge asset and she will be delighted to see that she made a positive impact. Thank you again for your valuable time, feedback and business. Have a wonderful day!