22/05/2017 mike701, Ankeny, IA
We were returning from Nashville and had points from Best Western Motels from previous stays so we decided to stay at a Best Western Plus in Mascoutah IL where we had not stayed previously. When I wok... more
We were returning from Nashville and had points from Best Western Motels from previous stays so we decided to stay at a Best Western Plus in Mascoutah IL where we had not stayed previously. When I woke up the next morning there were bugs in the bed with me. When I pushed on them to kill them they spurted blood on me. Bed bugs had been feasting on me all night! We got out of there as soon as we could after reporting the problem to the weekend motel manager. We have stayed in motels all over the United States and we have never had a problem previously. In fact, I didn’t know what a bed bug looked like until then. When we got home we washed all whites in hot bleach water and dried them in a hot clothes dryer. Other clothes were washed in hot water and dried in a hot dryer. We used a steamer on our luggage and put what we could outside in the hot sun for hours. I think we have killed anything that might have hitched a ride home with us but we are remaining vigilant. The general manager of the motel never called us which I think she should have first thing so we called her. Another guest told us they had ants in their room crawling over everything. I reported the event to AAA since they were a rated motel. I have been waking up in the middle of the night and if I have an itch I immediately get out my flashlight and check. I have not found anything yet but then need a pill to get back to sleep because all I can think of is BED BUGS. less
Brian M, Front Office Manager at Best Western Plus Mascoutah/SAFB, responded to this review
Thank you for your comments about your stay. I am sorry that you experienced bites during your stay. We are very proactive about pests at the hotel and I am sorry you didn't let us know while you were here. We had the room inspected when we saw your posting and did not discover any insects or bugs in the room. I wish you would have alerted us while you were here. We appreciate your feedback and comments and we hope you will give us another opportunity in the future.