WORST hotel experience in my life!
19/01/2018 Mrs_Clarke32, Port Wentworth, Georgia
I was booked at the Best Western for 5 nights during the Christmas holiday. The room was TERRIBLE. I arrived to the hotel early morning due to a previous trip suddenly ending and the staff was nice en... more
I was booked at the Best Western for 5 nights during the Christmas holiday. The room was TERRIBLE. I arrived to the hotel early morning due to a previous trip suddenly ending and the staff was nice enough to accommodate my early check in. I got settled in my room, I turned on the tv and then realized that I could hear everything that was going on around me. Each night was an adventure as each night brought a new set of people next door and I could hear EVERYTHING that went on...including them using the restroom. The bed was hard but I used a great deal of pillows to help. There was something in my room that choked me pretty badly. I'm not sure if it was dust or mold but I ended up going to the doctor once I got back home. I coughed through both of my flights back to the east coast. HORRIBLE experience. I definitely would NOT recommend staying here. less
Jeff M, General Manager at Best Western Plus Marina Gateway Hotel, responded to this review
We are extremely sorry for the inconveniences you experienced during your recent stay with us. We take great pride in being one of the top hotels in the San Diego area, and we want to personally apologize that your recent stay did not reflect this. Had our hotel been informed of your dissatisfaction with your room during your stay, we would have been more than happy to provide you with a different quieter room. We appreciate your compliments in regards to our staff and the wonderful job they did checking you in early to your reservation. Please feel free to respond to the direct message we have sent you at your earliest convenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements and to ensure we offer a better experience for our guests in the future.
Best Western Plus Marina Gateway Hotel