Best Western Plus Marina Gateway Hotel

We are originally from National City but now live in Arizona. Every time we come home to visit we stay at The Best Western Marina Gateway. The staff is always friendly and helpful. I booked our room for the one night we stayed and Cecilia took great care of us. Getting us a really nice room and we were even allowed to check in a lil early. We have stayed here a number of times and as always very satisfied! Thank you again to the staff at Best Western National City. less

The staffs were all professionals and smiles when assisting me, especially during the pandemic. From the front desk (Cecilia, Alquin, Alfredo, Annie, and Crystal) and Housekeeping ( Ana, Alma, Maria V, Marta, and all) were all accommodating during my stay. All issues were resolved immediately. The exterior of the hotel was maintained immaculately from the parking lot to the lobby. The interior is clean and well lighted. The pool was cleaned and supplied with fresh towels. To the Staff of BW Marina, Keep Up The Good Work! Much Mahalo you for the Ohana like treatment. less

The hotel lobby is very nice and modern. The pool is clean and the staff makes sure only certain number of people are allowed in the pool. Although the pool is kind of small .They have a machine that helps disabled people get into the pool though which is nice. The hot tub is closed off. The pool is only up til 6pm.The fitness center is closed off with a sign that its out of order. The room is nice and big,its wheelchair accessible. The bathroom is big and clean with basic toiletries and hair dryer available. The shower is too high though for me I can't adjust the direction of the shower head which is way to the wall. The fridge is clean. The high speed Wi-Fi is good. I am very impressed with the staff, everyone was friendly, helpful and courteous. The Front desk staff are very good, especially Cecilia who is very helpful and efficient with any of my questions. I would definitely come back to this hotel if I need to. less

We had some business near the border and needed a place to rest. I reserved this location because it had the parking, WiFi & awesome late checkout that we needed. It was very reasonably priced and still near the downtown area that we like. The property itself is very nice. It’s well kept, updated & very clean. We stay in a lot of hotels & I know the pros and cons of properties. The best thing any hotel can offer is it’s customer service. We encountered Ana on the day of our checkout. She was professional, kind & courteous. We too are in the customer service industry and know how valuable customer interactions and proper problem solving can be. We appreciate all of Ana’s efforts & when we need to come back to the area, we will choose this location. Thank you!!! less

My daughter and I had been on the road for almost 24 hours and checked in to another hotel; got charged extra for early check in. As we were getting ready to relax my daughter sat on her bed and it collapsed!!! Yes collapsed; called front desk and maintenance guy decided to break apart the bed I front of us, no one asked us about switching rooms and when I finally brought it to their attention they down graded the room (we had a suite; balcony and 2 queen beds and ended up in a room with double beds and no balcony at the same cost) Needless to say we decided to leave. After calling over 15 hotels and Driving around San Diego area for hours I pulled over when I noticed the Best Western Hotel. I called and immediately Cecilia the front desk attendant informed me that they had a room available!!! Within in minutes my daughter and I were settled in our comfy beds! Cecilia even called our room to make sure everything was good and asked if we needed anything! We didn’t get charged an early check in fee and got a GREAT rate!! We even got to enjoy the pool; Obviously with social distancing guidelines all in place! Cecilia, ALL front attendants & hotel staff are GREAT Thank you 🙏🏽 💕 less