It's sad to see what is becoming of this hotel. 3 rooms in one night due to the pathetic state of affairs. Firstly I was put in a smoking room which I had not requested. The house keeping lady informed me that the entire 2nd floor is a smoking level. When I went back to reception, they seemed shocked and unaware it was a smoking room. Next room on the 3rd floor- aircon didn't work and the shower head was broken (not fun when you are as already unpacked and standing in the shower). They claimed they could not move me as the hotel was full - the duty manager stupidly said to the receptionist that she didn't want to put me up a level which unfortunately for her I heard.
It is now 9.30pm and I've been up since 3.30am traveling. She then says I must wait for maintenance to check it out and carry out repairs. This was the final straw seeing as I had already repacked my bags and was standing in reception holding them.
I was finally taken to the 3rd room on the 4th floor. Big surprise- the aircon didn't work. I was too tired and just slept with the windows open trying to get some reprieve from the heat.
Reported it the next morning and was assured it would be sorted out. Get back from work- it's still not working as I sit typing this. But wait, there's more. Try turn the tv on to find no batteries in the remote. It took over 40 minutes for this to be sorted out.
The service and maintenance in this "hotel" has completely fallen away and I'll be taking our business elsewhere- completely disappointed and disgusted. less