Do Not Recommend
05/02/2019 keeselily, Springfield, Missouri
I would not recommend staying here. I chose this hotel because the reviews I read were all good and the price was very tempting considering those reviews. The entire place is very old looking on the... more
I would not recommend staying here. I chose this hotel because the reviews I read were all good and the price was very tempting considering those reviews. The entire place is very old looking on the outside; poor lighting outside the rooms; our room was dirty - crumbs had been swept underneath things up against the wall and there was a coffee spill right beside the bed so it was clear to see the floors had not been mopped. The tub was clean, but the bathroom smelled of urine (I would say the tile and grout need a good bleach cleaning); bed sheets were old and had fabric balls all over them which feel very uncomfortable; breakfast was ok...waffle maker didn't work very well - time to invest in a new one, management.
Positives: Good location, fairly close to the Landing and staff was very friendly. less
Jeff K, General Manager at Best Western Plus Landing View Inn & Suites, responded to this review
We are so sorry that your experience with us fell so terribly short of your expectations. Although we are part of Historic Downtown Branson, and not a new structure, we have been renovated both outside and in the rooms throughout the last year. We have a stable, caring staff and so I'm very sorry that we didn't provide our normal, excellent service.