Bad end to our baby moon
We booked this hotel for 2 nights via Priceline. However, after weeks of traveling the road... I messed up the dates and booked it for 7-9(meant to do it for 8-10th). Upon check in on the 8th, this mi... more
We booked this hotel for 2 nights via Priceline. However, after weeks of traveling the road... I messed up the dates and booked it for 7-9(meant to do it for 8-10th). Upon check in on the 8th, this mistake was discovered and the lady at the front desk encouraged me to call Priceline. After talking to Priceline, things seemed to work out... and I was assured by both parties that my reservation would be fixed for the 8-10th.The next morning we got a call from the front desk telling us to checkout. We were extremely confused since we were under the impression that this was fixed. Upon “check out”, they offered us another room for the night but we had to pay. Basically I paid for 2 nights and only slept there 1. Another huge problem... was a hidden stair leading to the bedroom from the bathroom. My husband tripped over it multiple times and once during the middle of the night, I tripped over it and fell pretty hard. I am 6 months pregnant. It was painful and so far I just have a scraped knee but this could have been tragic. The light they normally have under the stair was out in our particular room. I cringe to think of what could have happened to our baby girl. This was the last day of our baby moon and not at all how we wanted to spend it. less
Jeff Keen, General Manager at Best Western Plus Landing View Inn & Suites, responded to this review
We are really sorry for the issues you experienced through a third party site on the reservations. Unfortunately when it comes to changing dates on third parties that is a issue you have to go through third party to fix. We are extremely sorry for the disappointing trip due to these issues. Apologizes on the trip those entrance ways are made differently and motion light must have not detected you. We are very thankful you and your baby are safe and would like to have you reach us by email so we can look into this issue further and we appreciate your business.