A little old but wonderful service
17/03/2017 Rae_S22, Carbondale, Illinois
First of yes this BW+ is a little out dated structure wise, however don't let that keep you from staying. You're 15 min maximum walk from the landing, which allows you time to walk by local shops on t... more
First of yes this BW+ is a little out dated structure wise, however don't let that keep you from staying. You're 15 min maximum walk from the landing, which allows you time to walk by local shops on the way down to the Landing. If this doesnt sound pleasing this hotel is a main stop on the trolley route. While some other people complain about the noise outside, which does exist because again older style building, there are sound machines in some of the rooms that drown out the noise. And if it extremely bothers you ear plugs will do the trick. The rooms are a little small, but they're nice; the bathroom area is updated (vanity, fixtures etc). There is free wifi and the tv in the rooms are not so huge it hurts your eyes, theyre just right for the distance from the bed. The breakfast are is a little small though for as many people were there at the time. The breakfast for being typical free breakfast ( eggs, meat, potatos, biscuits, gravy, danish etc) was acutally really good; it tasted fresh and was extremely warm. If any of the food was out it was replinshed with 2-5 minutes . the coffee they served is amazing and thats hard to come by when free. The staff is wonderful especially the breakfast staff, when my mother mentioned to me that she wished they had hot sauce out for her eggs about 5 minutes later out came the breakfast staff with a bottle of hot sauce for her. The maid staff are hard workers and speak english (which isnt a big deal, but coming from other hotels and playing charades with the maid staff, this was a change). For the price of the stay and all the pros against the cons. This is an amazing deal.
Pro: Food, service, friendly, updated bathrooms, free wifi, distance, noise machine, 1 main stop on the trolley route.
Cons: outdated exterior and outside noise. less
LindseyW_Manager, General Manager at BEST WESTERN Plus Landing View Inn & Suites, responded to this review
Thank you so much for your honest review. We are currently giving the "dated look/outside appearance" a nice facelift! Hopefully that will help our overall curb appeal. We are also putting in an elevator in the back building that way all floors will be able to be reached on the entire property without taking stairs. We are then going in and refreshing all rooms with completely new furniture, bedding and flooring. We do also recognize some people are not used to the noise of the traffic which is why we offer the ear plugs and white noise machines. We are very glad you enjoyed your stay and hope you come back soon.