Absolutely Horrible!!! Stay Away!!!
13/10/2018 Gregory P, Tampa, Florida
Found on Priceline, but referenced Standard Room. Before I booked, I called the hotel to inquire about Stand Rooms versus King. Clerk told me there were 3 Kings left and that we could get one. I bo... more
Found on Priceline, but referenced Standard Room. Before I booked, I called the hotel to inquire about Stand Rooms versus King. Clerk told me there were 3 Kings left and that we could get one. I booked the room on Priceline and arrived 21 minutes later.
Sharnice, front desk clerk, told me they had no King rooms. I asked who I spoke with 21 minutes ago and she claimed the girl in the back. She then put us in a double queen, since I couldn't cancel give I we pre-paid. However, the room is double beds - not queens.
I called the same number I called about 30 minutes before and Sharnice answered. She'd to speak to the other clerk, but she is now gone! Sharnice didn't know who she was, she had no idea of the other employees name.
I asked for the manager and she told me she would have her call me. 10 minutes later, Sharnice called and said the manager couldn't call me back until Monday. But they had dropped a goodie bag off at our door (not sure who because she is the only one apparently working) to make up for the hassles. However, no goodie bag ever arrived.
This hotel is average in condition. I would AVOID at all costs, they simple don't understand customer service and they can't admit a mistake (they just lie about everything). It's not worth the hassle!!! There are a bunch of other quality options at the same exit. less
StephanieB6597, Manager at Best Western Plus Kingsland, responded to this review
Dear Gregory P,
I am so sorry that we failed to meet your expectations and invite you to stay with us again in the future so that we can change your mind. Our hotel strives to be best at costumer service and I apologize that you did not feel that we met this.
Feel free to contact me at 912-510-0202 with any concerns.