Don't stay here if you want a quiet night!
16/06/2017 katc2214, Cleveland, Ohio
The location of this hotel is great, but the noise is simply overwhelming. We stayed on the second floor and had to drag our suitcases up 2 flights of stairs to a room right by both the laundry machin... more
The location of this hotel is great, but the noise is simply overwhelming. We stayed on the second floor and had to drag our suitcases up 2 flights of stairs to a room right by both the laundry machines and ice machine. Needless to say, we had to hear the dryer going all night and people filling up on ice at 3 in the morning. Also, there is live music played nightly in the lobby area, which is equipped with huge speakers. We were assured the music would only play until 9pm, but the second night it went on until about 10pm. When we called the front desk to complain, the music only seemed to get louder. I realize that 9-10pm isn't that late, but we're from the east coast, so in reality it was about midnight to us. I stay at a hotel to get a good night's sleep, not for the bad live music in the lobby. The hotel is right on Route 66, so if a hotel guest is looking for some live music, they could go down the road to a bar. We don't need to hear it in our rooms! less
BestWesternHotels, Corporate at Best Western Plus Inn Of Williams, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts