Slippery hilly drive way in snow, no one answered the phone!
It was in the evening on the Christmas day when we finally saw the sign of the hotel on both side of the road, but due to the snow earlier, our car was skidding on the uphill drive way to the hotel, I... more
It was in the evening on the Christmas day when we finally saw the sign of the hotel on both side of the road, but due to the snow earlier, our car was skidding on the uphill drive way to the hotel, I called the hotel several times but no one answered, then i called the corporate office, but the gentleman at the corporate office also could not get his call answered, however, because I reserved the hotel thru the 3rd party, he couldn't do anything to help me. Not wanting to risk our car sliding down the hilly drive way again, we decided to stay at the Days Inn just next to the Best Western Plus. Since my reservation was for 2 night, the second evening we tried to get to the hotel again, this time, 4 cars were already stuck at the beginning of the drive way due to the snow. I walked up to the hotel this time and told them about the situation, it was chaos, and i heard the general manager on the phone, telling the poor person on the other end of the phone to wait for the snowplow or call for a tow truck himself, and she did not make it snow. I can't believe the hotel management thinks it's not their responsibility to make their drive way safe for their clients. And if it snow and your car can't climb the hilly drive way, it's your own fault. The only thing that management insisted on was "no cancellation". I can't believe Best Western approves this kind of attitude, with no regard to customer's safety and terrible customer service. I will never stay at another Best Western ever again. less
BestWesternHotels, Corporate at Best Western Plus Inn Of Williams, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts