Nice hotel. Awful night crew.
09/01/2018 chrisnellep, Williams, United States
The lady who was working the front desk when I checked in didn't seem to care that I had arrived and took her time counting down the cash drawer she was attending to. I walked in told her I had a rese... more
The lady who was working the front desk when I checked in didn't seem to care that I had arrived and took her time counting down the cash drawer she was attending to. I walked in told her I had a reservation and it took her about 5 minutes before she even said another word or was interested in getting me, my father, and my kids checked in. It was around 1130PM, so we were VERY eager to get our room. Instead, she made me stand there and acted like it was a hassle that I came in as she was counting her drawer. It was very rude, and considering I work in the hospitality industry (also a hotel - Hilton actually) I found it very appalling. She was not welcoming at all. She also told me that I couldn't pay the way I wanted to that evening, that it would have to be taken care of in the morning as she had no access to a computer. ?! (But yet, she had access to all this cash...really?!) When I went to check out in the morning the lady at the front door seemed a tad bit annoyed too and wondered why it wasn't in the system or at least noted in some way, shape, or form. Eventually, all was taken care of and it wasn't a problem. Nice location, nice breakfast, clean room... I would probably stay here again. I just wouldn't check in at night. less
Sheryl O, Owner at Best Western Plus Inn Of Williams, responded to this review
I am so sorry for the rudeness that you encountered upon your arrival at our Hotel. Believe me that is not the way that we train our Staff to treat our customers/guests or anyone for that matter. That is not acceptable in our "Hospitality Industry". I do apologize to you and your Family for not feeling welcome. Please forgive us for "lowering the bar" on guest appreciation. I am happy that the rest of your stay was enjoyable and that you would consider returning to our Hotel on another visit to Williams, Arizona. Please be safe in all your travels.