Our experience during President's Day weekend fire
This is a reply to Badger 781. We were in the hotel when we had to evacuate at 3:30AM on Sunday, Feb. 18th. If you had seen the 4 alarm fire 2 doors down that took almost 24 hours to put out initial... more
This is a reply to Badger 781. We were in the hotel when we had to evacuate at 3:30AM on Sunday, Feb. 18th. If you had seen the 4 alarm fire 2 doors down that took almost 24 hours to put out initially and almost 500 firefighters working you would not be so quick to condemn hotel personnel. They had to coordinate with several city entities and figure out how to help us get our stuff back No hotel personnel were able to be in or near the building, so please cut them some slack about lack of communication. We had 3 different employees helping us and who were in touch as often as they could be, and because we were on the first 3 floors were able to retrieve our belongings Monday afternoon. The basement is completely flooded and the 5th (top) floor basically doesn't exist anymore. This is a wonderful property and we will be back next President's Day. less
InnsofDistinction, General Manager at Best Western Plus Independence Park Hotel, responded to this review
Wow, your review brings tears to my eyes, this is so nice of you to post these comments. Thanks.
Yes, this has been a rather challenging week, but it's friends and guests like you that make us smile and forge ahead.
We appreciate your gracious words and look forward to seeing you when we reopen in several month.