We stayed in a large room with a half kitchen while visiting the city of Sydney. It may not appear elegant on the outside but the hotel room was spacious and clean. The staff were all friendly. The bed was comfortable and the shower pressure was good. And the price was right for the 5 nights we stayed there. An added bonus was the self served laundry room to wash your clothes for a small fee. We were on an upper floor and had a great window view of Hyde Park and could see St. Mary's Cathedral in the distance. The location was perfect for our needs because the grocery was around the corner and the Metro Station was a couple of blocks away (about a 5-7 minute walk). The Metro will transport you to all the major tourist stops, including Circular Quay and the Airport. But transportation around NSW is another review. This hotel had the best customer service. As we entered the small hotel lobby and was waiting to check in, I overheard the plight of a visitor who missed his reservation window and wanted a room. The receptionist, Felicia, was patient and acted professional during the entire time the visitor became irate telling him that the hotel was fully booked for the night. I was quite impressed how she managed to control the uncomfortable situation. The hotel manager finally came over to help out so she could check us into our room. I highly recommend this hotel and if I return to Sydney, I would stay there without hesitation. less