Best Western Plus Hotel Kowloon

Lousy place to even spend a night. Was woken up at 5.30 am with the smell of cigarette smoke and paint coming through the air conditiong vent, though this is a non smoking hotel. The duty manager was not helpful at all.. do not recommend this place to anyone... less

Kowloon-side Best Western Plus is a five minute walk from MTR Exit A1, also walking distance to Nathan Road. Our room was old, dark and dusty and smells of cigarette smoke. We stayed on the fifth level that may be looking to a future renovation since the second floor was already newly refurbished. A lot of tourist groups were also billeted there. Unforgettable were the two elevators that were so small and cramped, one of which broke down at the height of lobby traffic. Not a place I would stay in again. less

I booked a room for my guest in Best Western via Agoda.com as the location of this hotel is very convenience but I got a problem on the payment due to a unfriendly policy after I made the reservation online. Luckily, the Front Desk Manager - Vanessa Cheng, she shows me her professionalism to help me solve my problem in a efficiency way. She is friendly and polite, and I could say that she is a five-starred staff in this business hotel. I will book this hotel for my upcoming guest when they visit HK. less

Room stank of urine and it was so dusty. Around 3am I found a bed bug in my bed. We were given a new room BUT my father woke up with a bite so this room was infested as well. We asked for a refund and management refused..?? The assistant manager said this is the first time it’s happened BUT according to some reviews here, it’s obviously a running case. They are LYING about this problem. Pictures are of squashed bug and it’s BLOOD on the bed. AVOID at all cost. Horrible service. less

I travel yearly and stay at many hotels since 2016 , this hotel I did not care for. For the amount I spent for 3 days in Hong Kong it really was not worth it. The rooms were too small for two people the bed was so close to the ground I felt like I was in a square box. The pictures they show fool you, the bathroom had rust spots around the tub. The hair dryer was awful took forever to dry your hair or style it. Then as we leave to return to the airport I was ripped off by a taxi driver upon arriving saying I owe more however the meter said 240 hkd I gave him 300 he proceeded to say 50 more I had no change so gave an extra 100 = 400 hkd I gave him and he never offered my change back. That was not cool hidden fees not acceptable to me! I will never return to that hotel or Hong Kong. The people are very rude in HK. less