Best Western Plus Hotel Kowloon

Location is really good, the room is small as other hotels in HK. The hotel is old and need some renovation. It is not clean as well. A bit disappointed as it is not up to the standard of normal best westerm hotel in my opinion. less

Filthy carpet dirty bathroom bed very hard to sleep room very small,not coffe or sugar or bottles of waters like it says in the website.front desk very friendly and helpful, is very noisy in the morning less

To whom it may concern, I booked and keep on calling the reception because asking about my booking but they couldn't see any of my booking yet that supposedly from Booking. com (12:30AM) and its given 12-45:AM they called me finally because they see my booking so I could finally check in Deadly tired and exhausted . 1am i arrived and the guy helped me to check-in, everything was fine until he ask me literally " MAY I ASK WHAT TIME ARE YOU CHECKING OUT TOMORROW?" I WAS LIKE Seriously????? I just came and waited for your system hours before my booking arrived and I answer back " can I be around 12nn" HE SAID STRAIGHT NO IT SHOULD BE 11 AND THAT REALLY PISSED ME OFF BECAUSE WHY ARE YOU GONNA ASK IF YOU KNEW ABOUT THE CHECK OUT POLICY??????? I don't get it. And what pisses me more was He told me YOU WERE UPGRADED TO DELUXE ETC. and I asked ohh That's why now it make sense whyd you ask me if what time I'm going out because you gonna give me the DELUXE ROOM which I did not choose and I originally booked the regular rooms. I feel downgraded to be HONEST and they were worried that I might get the DELUXE ROOM dirty because I don't belong or deserve to stay there a little longer. And btw when I came to the room IT WAS LITERALLY A TOWELS AND SOAPS AND TOOTHBRUSH WERE THERE. NOT EVEN TEA Like it was stuck up and will get cleaned if someone booked it. I work in Hotel and F&B industry as well but I never get this ride or insensitive to the guests. And the whole stay was ruined that i could not even get a proper sleep because of that. I definitely regret bookimg this hotel and thinking not to go back again it might be only few hundreds I paid but I should have had nice food somewhere than paying a hotel that will make you feel so small. Francis less

Somewhat ambivalent about this place. It's very convenient, the bus from the airport stops right outside. The shopping precinct and major tourist attractions are all within a comfortable walk and there are plenty of good restaurants around BUT the room was a bit wanting: the bathroom, whilst functioning OK could do with a bit of a facelift, the veneer on the back of the door was coming away and some of the fittings had definitely seen better days, The furnishings were old and scratched, the wall-mounted T.V. is at right angles to the bed, the air-conditioner fan was a trifle noisy, the ceiling needed painting and I found the remains of someone's take-away meal under the bed. The tea-making facilities were minimal - only 2 tea-bags! Staff were friendly and amenable to a fault. I'm not sure if it deserves a 3-star rating. less

I stayed in this hotel for 5 nights. That was a disaster and I won’t come back anymore. During these 5 nights, I asked for cleaning my room but front desk staff said cannot go in my room for cleaning due to coronavirus period. I am not quarantine guest!! But they just this is to avoid cross infection, what an excuse!!! So, I am giving you germs while staying in your hotel, why your hotel still accept my stay? And I need to clean the room and even toilet by myself!!! I don’t suggest you guys to stay in this hotel, no cleaning service, no luggage keep. Nothing and nothing. less