Best Western Plus Hotel Kowloon

To whom it may concern, I booked and keep on calling the reception because asking about my booking but they couldn't see any of my booking yet that supposedly from Booking. com (12:30AM) and its given 12-45:AM they called me finally because they see my booking so I could finally check in Deadly tired and exhausted . 1am i arrived and the guy helped me to check-in, everything was fine until he ask me literally " MAY I ASK WHAT TIME ARE YOU CHECKING OUT TOMORROW?" I WAS LIKE Seriously????? I just came and waited for your system hours before my booking arrived and I answer back " can I be around 12nn" HE SAID STRAIGHT NO IT SHOULD BE 11 AND THAT REALLY PISSED ME OFF BECAUSE WHY ARE YOU GONNA ASK IF YOU KNEW ABOUT THE CHECK OUT POLICY??????? I don't get it. And what pisses me more was He told me YOU WERE UPGRADED TO DELUXE ETC. and I asked ohh That's why now it make sense whyd you ask me if what time I'm going out because you gonna give me the DELUXE ROOM which I did not choose and I originally booked the regular rooms. I feel downgraded to be HONEST and they were worried that I might get the DELUXE ROOM dirty because I don't belong or deserve to stay there a little longer. And btw when I came to the room IT WAS LITERALLY A TOWELS AND SOAPS AND TOOTHBRUSH WERE THERE. NOT EVEN TEA Like it was stuck up and will get cleaned if someone booked it. I work in Hotel and F&B industry as well but I never get this ride or insensitive to the guests. And the whole stay was ruined that i could not even get a proper sleep because of that. I definitely regret bookimg this hotel and thinking not to go back again it might be only few hundreds I paid but I should have had nice food somewhere than paying a hotel that will make you feel so small. Francis less

Somewhat ambivalent about this place. It's very convenient, the bus from the airport stops right outside. The shopping precinct and major tourist attractions are all within a comfortable walk and there are plenty of good restaurants around BUT the room was a bit wanting: the bathroom, whilst functioning OK could do with a bit of a facelift, the veneer on the back of the door was coming away and some of the fittings had definitely seen better days, The furnishings were old and scratched, the wall-mounted T.V. is at right angles to the bed, the air-conditioner fan was a trifle noisy, the ceiling needed painting and I found the remains of someone's take-away meal under the bed. The tea-making facilities were minimal - only 2 tea-bags! Staff were friendly and amenable to a fault. I'm not sure if it deserves a 3-star rating. less

I stayed in this hotel for 5 nights. That was a disaster and I won’t come back anymore. During these 5 nights, I asked for cleaning my room but front desk staff said cannot go in my room for cleaning due to coronavirus period. I am not quarantine guest!! But they just this is to avoid cross infection, what an excuse!!! So, I am giving you germs while staying in your hotel, why your hotel still accept my stay? And I need to clean the room and even toilet by myself!!! I don’t suggest you guys to stay in this hotel, no cleaning service, no luggage keep. Nothing and nothing. less

The front-desk reception has average conversational skills. Needs further training. Location of this hotel is good which is why I had chosen this hotel as I had stayed in this hotel 4 years back when it was Ramada Hotel. The rooms are pretty big because I had been upgraded due to the fact that there is low occupancy and I had asked for room on a higher floor. After settling in, the nightmare begins. The Wifi started to slow down to a near halt after 16:00 and continues to be slow till around 9 am the next day and these was even after several attempts to inform the front desk to gets their IT to fix the problem. My net-analyser and personal Firewall even detached hackers and massive downloading activities on the hotel network! However all complains and suggestions was gone to waste when the response from the IT was that we are running a full bookings, so too many users. That was a lie as the I didn't see lines of people checking in or checking out, did not see any guest walking around in the lobby or even the corridors, for that matters the lifts are not even busy. Hotel amenities are very minimal with consist of only a pair of tooth brush. No free or paid bottles of Drinking water and there are even cockroaches in the bathroom! I will not even recommend this hotel whether for Business or for Leisure travel. You cannot work in the room with such bad Wifi and for Leisure travel, you can't even open the web-pages of Trip Advisor needless to say Google Maps to look up tourist spots. In the better hotels during this Corona-Virus period of time, the hotel will station security at the entrance to measure temperature of guest to keep all in-house guest safe. But this hotel will have their reception stop you when you are approaching the front desk to measure your temperature before you can approach them. This is a selfish gesture of the hotel staff protecting themselves more then everybody in the hotel. less

We arrived at the hotel for our 2 night stay around 4 pm. Check in was ok and staff were friendly. We were upgraded to a room on the 8th floor, with a bit of a view. The room and furnishings were quite dated. A kettle was available with 2 cups, but no coffee/tea supplies. No bottled water. It was suggested to boil the water before drinking. The heat in the room did not work and we were quite cold during the night. We called the next morning and they provided a space heater and extra blankets One of the few Best Westerns we have stayed at that does not include breakfast. Good central location, close to mrt and many shops and restaurants A decent hotel, but I would not consider this a "plus " hotel. less