Best Western Plus Hotel Kowloon

This place is an absolute dump of a hotel and it's very expensive when I stayed there. I went to Hong Kong for the Global Sources Summit and the HKTDC show. All hotels raise their rates when these trade shows are in town. But this place is so dirty, not at all kept up. This place wouldn't be able to charge $40 USD in Bangkok. Best Western should be ashamed to have their name associated with this dump. less

I booked the room based on the pictures from Google. My room on the 11th floor looked nothing like that. The entire floor is run down and my room was tiny and had a bit of room freshener smell that I didn't like. The air conditioner even at full power was anemic. The fixtures were very dated and worn. The carpet was filthy and multiple stains. What bothered me most is the fact that the fresh bath towel had bunch of hair on it. less

We unfortunately lost our reservation in Kowloon and were told there were rooms at this hotel. I looked up the price on hotels.com before going in. When we were told the price and it was $100 more per night, I was also told I had to pay for all four nights at that time or I wasn't going to get the "special rate". I had no choice at this point. The front desk was very rude!!! We have stayed at Best Western numerous times so I expected a certain degree of cleanliness. We were appalled when we entered the room. Very unkept, the table had huge stains on it, the bathroom was terrible. On the ceiling was black mold, the vents were all very dirty, dust, etc. The bathroom door was completely covered with scrapes and gouges, mold all over the tub and other areas of the bathroom. I took pictures of the room and sent them to "Best Western Customer Care", what a waste of time, they contacted the hotel and the hotel said there wasn't only mold! All you had to do was look at the pictures. Customer care did NOTHING for us. Do NOT STAY IN THIS HOTEL!!!!! it is terribly overpriced and dirty ! We will never stay at a Best Western again, don't believe the pictures as shown in the photos!!!!!!!! less

I hate giving bad reviews, but OK I have to admit I didn’t even stay the night. Thinking it was on a par with other best western hotels, I paid the equivalent of about 130GBP (1327 HK$) and expected a nice comfortable hotel worthy of 3 or 4 stars with a comfort level like other Best Westerns that I have stayed at. I was “upgraded” to “suite” on the 18th floor which had no lift - the rickety lift stopped at the 17th. Very cramped Lift, tatty decor, shabby reception and dingy corridors did not bode well. On arrival in my room after one flight of stairs hauling my bags to 18th floor I entered a low ceiling roof into large-ish room with a hard bed, low ceiling, noisy aircon and a short bed. I had intended my last night to be a comfortable one after a long business trip of travel in China. I complained and was offered another room on the lower floor - same story. Unfortunately booking.com reservation and I had already paid and a refund was refused. It’s a measure of my desperation that I just handed my key back to reception and found a last-minute five-star hotel room on offer for about £20 less than I had paid. So I can’t even call this a budget Hotel. Unless you’re really desperate for one night and can’t find anywhere else don’t do it. Otherwise find somewhere else - anywhere even if it’s a bit further from the TST area. It’s well worth paying extra to get a far better hotel of which there are plenty in HK less

Located near MTR and shopping venues, the hotel itself is low modest (not that elegant- looking compared to most other low budget Hongkong hotels we've been to). Rooms are small like all other Hkg hotels, but clean enough. Staff members are courteous -- really helpful from the very start was that very young, slim male staff at the concierge (I was not able to get his name). The frontdesk checked us in a smoking room; we were NOT asked to choose a no-smoking room. Our room was even mistakenly double-assigned for another guest. Despite my being a Best Western Rewards member, my card was not honored. Wifi signal is fair to poor. less