Held Deposit Twice
We are traveling with family and reserved two rooms through an online booking site. When we checked in they took my card for incidental charges which is totally fine. What they did not tell me is th... more
We are traveling with family and reserved two rooms through an online booking site. When we checked in they took my card for incidental charges which is totally fine. What they did not tell me is that they would pre auth the total cost of my rooms twice! One charge for the actual room charge and one for incidental charges. So instead of holding out $244 from my account they are holding $488. I never authorized this, and I never would. The incidentals should be things like what you buy from the pantry not a complete double room charge. When I complained to the front desk they tried to argue that they were not charging twice. Do not stay here, go somewhere else. Also, the room needs dusted, there is dust everywhere. less
KetalP3, General Manager at Best Western Plus Hardeeville Inn & Suites, responded to this review
I deeply apologize on this matter, I understand how frustrating it could be. Just to assure you that our system does not allow to take double authorization, Once the card is charged than authorization drops from our side, Also I will definitely look in to it for further details.
Again I deeply apologize for inconvenience you have faced.
Please call or send me an email if you have any further question.
Thank you for staying with us and we appreciate for your business.