Hotel doesn't honor internet prices on BW website
12/05/2018 clrobinsoncattle, Pilot Point, Texas
Hotel smells and needs to be updated. TV didn't work room phone didn't work I had to call front desk from my cell phone. Cats running outside trash was on the parking lot not a very clean please for t... more
Hotel smells and needs to be updated. TV didn't work room phone didn't work I had to call front desk from my cell phone. Cats running outside trash was on the parking lot not a very clean please for the price of the rooms. less
BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Mr.Robinson i have looked at your reservation and the room rate and how you were able to get that rate. I also spoke with the front desk person that was working that day about why we weren't able to get you that rate. Sir if you would of said your an AARP or AAA member and can you honor that.We would of gladly honor that rate since we are advertising for it. Thats the code its use for your discount . The smell, your room was on the smoking floor. If you would of requested a different floor we would of gladly moved you. On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
If I can be of assistance in the future, please don't hesitate to contact me at 9405210190.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Plus Graham Inn