21/07/2018 Jonathan F, Norman, United States
We stayed the night as we were laying over on a trip. Let me first address the staff, overall they are very nice. CeCe checked us in on Friday and was very pleasant. She let me know that the room req... more
We stayed the night as we were laying over on a trip. Let me first address the staff, overall they are very nice. CeCe checked us in on Friday and was very pleasant. She let me know that the room requests I had could only be met half-way based on other occupancy which I appreciated.
The housekeeper in the am was nice in the hall as I needed a plastic bag and she got me one.
The breakfast was nice, the waffle maker had a Texas shape which we loved. Coffee was good.
The room was decent, clean and the AC worked well. This is not a knock on management because they did not build the place but with two double beds there could be more room between the wall and the first bed. The other furniture was sparse.
No local directory in the room which disappointed me, but the desk was able to suggest food and drink
We stayed here the same weekend last year and the hotel was transitioning to a BW Plus and the landscaping looked better now.
Now to my issues, when I reserved the room I indicated 3 guests, but I only got two bath towels. The desk had extra but if I said 3 people, you would think that equals 3 towels.
The light bulbs, pick a color, either bright white or daylight. It plays tricks on the mind when bulbs are different colors in the rooms and halls.
We will stay here again in about one year. less
BW G, General Manager at Best Western Plus Graham Inn, responded to this review
We thank you for your raving review of our front desk agent CeCe. We value any and all feedback and have addressed the couple things you pointed out. Light bulbs have been changed and more towels in each room. We were waiting for our next shipment as they are back order so we do apologize for the inconvenience of them not already being in your room. We hope next visit will be better. We hope to see you again in the futur. If we can do anything else for you please don't hesitate to contact me at 940-521-0190.