Best Western Plus ....... and Minus
Staid for three nights over Thanksgiving and received a friendly welcome from front desk staff Nicole. She assigned a quiet room at the end of the hallway. The king room had warped carpet, sofa with torn fabric and a coffee table, dresser, desk/table with chair, a good size fridge with freezer shelf, but the door trays were all broken out. The mini microwave has very little power, the TV has no HD channels and for unknown reasons, the picture was always zoomed, so that you could not see football scores, news banners or similar. Same on the TV in the breakfast room, seems to be a general set-up problem. The bathroom was standard, with patched tub, spots and drips on the walls - a sign of sloppy house keeping/cleaning. The bed's pillows were small and not well stuffed. Hardly any neck/head support when sleeping. A/C works well, but is noisy and will wake you up during the night.The breakfast experience was disappointing. A small room provides the buffet and six small tables to accommodate potentially 100-150 guests. Crowded, many guests carried their breakfast back to room or sat in the lobby, plates on their knees. Grease soaked bacon and meat-product patties, hardened egg burritos, lukewarm coffee. Front desk staff has to replenish buffet, which causes waiting guests on either side. It would not surprise me if the golden arches next door provide a better breakfast encounter. One night, the guests above our room trampled, bounced or similar until 2 am. Hotel staff Cecilia intervened several times on our behalf, to no avail. Fortunately, these inconsiderate guests left the next morning. In summary, this is not a "bad" hotel - but not a good one either. We will probably stay at the Holiday Inn Express next time when we visit Possum Kingdom Lake area. Nonetheless, they have very friendly and caring staff. less
Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.