Best Western Plus Jelly
28/04/2019 lalae910, Oklahoma City, Oklahoma
So... It was a strange visit. We were in one of 2 wedding parties there that weekend. When we first got to the room there was hunks of dirt on the coffee table and no sheets for the pull out sofa bed.... more
So... It was a strange visit. We were in one of 2 wedding parties there that weekend. When we first got to the room there was hunks of dirt on the coffee table and no sheets for the pull out sofa bed. We asked for sheets and they were promptly brought to us, with no issue. Then in the middle of the night when I stepped out of bed I stepped into 2 sticky globs of what I'm hoping was grape jelly. We didn't have any jelly and certainly hadn't gotten any on the floor. And our room only came with 2 towels. We were very clear about the fact that we were a family of 4. When I went down to the front desk to let them know about the fact that we'd need more towels and the jelly (that nobody in my family put there) needing to be cleaned up they said ok and made a note of it for housekeeping. Later that afternoon we came back to made beds, but the jelly was still there and we were now down to only 1 towel as they had taken the other one and didn't replace it or leave the extras we requested. The water dispenser in the lobby was out of service halfway through day 1, and no water was provided for the oatmeal packets or tea in the morning at breakfast. The front desk staff seemed aggravated the whole time we were there and were annoyed and confused by any requests. The tub had black stuff shooting out every time water redirected from tub spout to shower head, and many times we had to open the toilet tank and pull the lever to flush it. I stepped in jelly many times over this visit. I would have just thrown a towel over it, but I didn't have any to spare. It was strange. less
BW G, Manager at Best Western Plus Graham Inn, responded to this review
I would like to apologize on behalf of my whole staff. i am sorry for the way your room was and how you felt with the staff. I assure you this will be handled as this is not how things are handled here. Our guests happiness matter and i am sorry that you didn't get to experience this while you were with us. I hope that you would give us a second chance and let us make this up to you if your ever in the area in the future. Again i am so sorry that your stay was not a great experience. Thank you for leaving a review they really do help us grow and fix any problems we are having.
Thank you and i hope you have a wonderful day.