Best Western Plus Galleria Inn & Suites

A very nice and clean hotel the room was large and clean it had ever thing you would need for a short or long stay the staff was very friendly the women at the front desk help and the restaurant was good less

Ok in general but don't have high expectation. Cold hallway. Ok room compare to other Best Western hotel I stayed. Close to the highway between KeyBank center and Galleria mall. Comfortable lobby and acceptable hot breakfast (scramble egg and sausage) and pancake. less

We stayed here for one night while shopping in the area. This hotel is really large and is a maze of hallways. The design is unique in that it may have been a balconied motel at some point and they’ve glassed it in. The glassed hallway is not heated so walking to breakfast from our room was a chilly walk. We were placed quite far from the lobby (our choice we asked for a quiet area) The room was very clean. The bed was not very comfortable and I think it needs the mattress needs to be replaced. My back was quite stiff when I woke. The front desk clerks were very kind and helpful, I would say customer service and interaction were very good. The breakfast was really lacking. There were some pastries that were very stale and there was very little choice. I had packaged oatmeal, and my partner had a toasted bagel. He said bagel was ok but his pastries were too dry and stale to be edible. The coffee was good and the juice machine was in good working order. The shower in our room was odd. It was a small walled in space. My partner is 6 feet tall and about 220lbs. He banged is elbow so many times trying to turn in the small area. Also it was clear the water had to travel a long distance to get to our room as the time it took to heat up and cool down. Also during the late morning the pipes were banging as other people accessed their showers. The room was very quiet at night and we enjoyed a peaceful sleep. It would not have been so peaceful if we knew that the other access doors were broken so anyone could walk in to the hotel. Huge security issue that we discovered when we went down a back access door to pack our car. All outside access doors had the locks disengaged. The room had the standard turn lock deadbolt and the back up lock was a chain. The chain would be no match for a determined person looking to enter a room having gained full access to the hotel from the street on the sides and rear of the building. This is something to keep in mind if you stay here. less

You get what you pay for... the staff where fine. It's an old building, the mattress looked like some one was shot on it but had a cleanish sheet to cover the stains 🤢... the only good thing I think was the bacon. less

Our weekend trip to watch a football game in Buffalo was very enjoyable. The service we received at check-in was top-notch; very friendly and helpful. The room was a bit small, but very clean. The free hot breakfast was very good, with many choices. less