Best Western Plus Galleria Inn & Suites

601 Dingens Street, Cheektowaga, New York, 14206-2405, United States
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Best Western Plus Galleria Inn & Suites

Welcome to Best Western Plus Galleria Inn & Suites!

At our Cheektowaga hotel, guests are a short drive from the incredible beauty of Niagara Falls.

Visit the KeyBank Center for a touch of history. Of course, there are also other att
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
601 Dingens Street, Cheektowaga, New York, 14206-2405, United States

Reviews of Best Western Plus Galleria Inn & Suites

Traveller Overview:
3.5 Rating: 573 reviews
Excellent 20%
Very Good 30%
Average 24%
Poor 12%
Terrible 11%
Rating

Gina H, wrote review 24/07/2021

Extremely unpleasant experience

If I could give this zero stars, I would. My husband was waiting by the front desk for 10-15 minutes to check into our room on 7-23. There was no one at the front desk. I even called the front desk to... more

Owner Response
Shaunna Diehl, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Thank you for taking the time to make us aware of your experience. This is absolutely unacceptable, and I completely understand your frustration. Unfortunately there are times the desk clerk needs to step away to help another guest, however the reaction was uncalled for. I apologize for any inconvenience this may have caused to you. I hope we may have the chance to better accommodate you on a future stay.
Rating

David F, wrote review 12/07/2021

not worth the money

Not even close to being worth the money. Very disappointing, loud guests, small room and bathroom, 4 out of 10 on overall appearance and upkeep. Losy breakfast stained water as coffee, lack of checkou... more

Owner Response
Shaunna Diehl, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Thank you for taking the time to let us know about your recent stay. Your satisfaction is important to us. We will be using your feedback to implement improvements for future guests. I hope you can accept our deepest apologies and that we may have the chance to better accommodate you on a future stay.
Rating

noah2272, wrote review 06/07/2021

Best western plus galleria Cheektowaga

Rooms were very small and not very clean. I did not expect a 5 star lavish property for what we paid per night but the hotel definitely is not a best western plus hotel like it is classified. The on... more

Rating

olympstix, wrote review 29/06/2021

Dirty and Uncaring Management

Property was filthy throughout with door handles, knobs, card readers, and windows obviously having gone without being wiped clean for months if not longer. Generally untidy and unkempt befitting a c... more

Owner Response
Shaunna Diehl, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Thank you for taking the time to let us know about your recent stay. I'm truly sorry to hear about the issues you experienced. This is unacceptable, and I totally understand your frustration. Please know your satisfaction is important to us. We will be using your feedback to implement improvements for future guests. I hope you can accept our deepest apologies and that we may have the chance to provide you with a superior stay in the future.
Rating

Jerry R, wrote review 21/08/2020

One night stay

I have stayed in many Best Westerns and this is by far the worst. The cleanliness is atrocious, no employee was wearing a mask. The place is not disinfected and to top it off at 1:45am some one sets ... more