Best Western Plus Galleria Inn & Suites

I have stayed in many Best Westerns and this is by far the worst. The cleanliness is atrocious, no employee was wearing a mask. The place is not disinfected and to top it off at 1:45am some one sets the building on fire. No one comes to get us with smoke in the hallway, when I did find an employee they had no idea what rooms were occupied. A fireman said it appeared a woman was cooking her drugs and caught the place on fire. Please run people and save yourselves. I really can't believe this is in the Best Western chain. less

I know due to covid things might be limited BUT this property was a joke. I called prior to booking and was told there was limited breakfast and they were waiting for the health department to give the ok for the pool & gym. The gentleman whom i spoke with said it should be open by June 27. Upon arrival on 7/28...there was no breakfast, not even coffee. The pool was drained and the grass & weeds made it look like a jungle. The gym has a sign saying closed due to repairs. Considering we were the only guests there the first night you’d think a lower rate would have occurred. Saying the health department needed to give the ok was just a lie. less

This hotel is newly remodeled with very good room decor. Beds are comfy and location is very good. 10 minutes from downtown and located at the 90-190 interchange so travel is made very easy. I would definitely recommend this hotel. less

We were in the area to visit the zoo and a few other places, though the weather altered our plans a bit. The hotel sits back from the road a bit, I believe it was behind a Denny's. Parking was all around the building. Check in went fine, as did check out, and the room was clean and very comfortable. I found the bed perfect for my preference. We were near the airport but I didn't hear anything, but honestly I was so tired I didn't hear much. The TV had so many channels I didn't know what to look for, I was mostly looking for weather which I did find. They also have Wi-Fi free, our room had a fridge and microwave. We only stayed one night and before leaving we checked out the free breakfast, I was not expecting much. I was surprised to see everything from mini muffins, bread to toast, oatmeal, cereal, eggs, sausage, make your own waffles, fruit, yogurt, and a few other things I know I missed. Most places I get a muffin, maybe toast and cereal. This was good and we had a nice breakfast before getting on the road. The breakfast area was clean and well stocked. I am very pleased with our stay at this location and next time we are in the area will stay here again. less

Was very disappointed several years ago I staying at this property. At that time I missed the NFC game becuese of no audio for the fox affiliate. Tryed staying at this property 3 months ago and still NO audio. Was told that the problum was fixed. Booked a 3 night stay this past weekend and I was onable to watch the NFC champinship game AGAIN. There way of fixing the problem was to eliminate all together. less