Best Western Plus Galleria Inn & Suites

601 Dingens Street, Cheektowaga, New York, 14206-2405, United States
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Best Western Plus Galleria Inn & Suites

Welcome to Best Western Plus Galleria Inn & Suites!

At our Cheektowaga hotel, guests are a short drive from the incredible beauty of Niagara Falls.

Visit the KeyBank Center for a touch of history. Of course, there are also other att
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Galleria Inn & Suites

Traveller Overview:
3.5 Rating: 564 reviews
Excellent 20%
Very Good 30%
Average 25%
Poor 12%
Terrible 11%
Rating

Russ G, wrote review 12/01/2020

Driver blue

A very nice and clean hotel the room was large and clean it had ever thing you would need for a short or long stay the staff was very friendly the women at the front desk help and the restaurant was ... more

Rating

Kermit099, wrote review 04/01/2020

Accommodation during Winter

Ok in general but don't have high expectation. Cold hallway. Ok room compare to other Best Western hotel I stayed. Close to the highway between KeyBank center and Galleria mall. Comfortable lobby ... more

Rating

Paula B, wrote review 18/12/2019

Clean room

We stayed here for one night while shopping in the area. This hotel is really large and is a maze of hallways. The design is unique in that it may have been a balconied motel at some point and they’ve... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Paula B, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.I do apologize for the discomfort you experienced with our bed but I'm glad we were able to meet your expectations of cleanliness and service. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
Rating

Mistakes_were_made85, wrote review 29/11/2019

Dont do it...

You get what you pay for... the staff where fine. It's an old building, the mattress looked like some one was shot on it but had a cleanish sheet to cover the stains 🤢... the only good thing I think ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Mistakes_were_made85, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I regret to hear that you weren't thoroughly impressed with our hotel and the mattress as well. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope you'll come back to see how we've grown through feedback like yours.
Rating

leemark2017, wrote review 27/11/2019

Great customer service and clean

Our weekend trip to watch a football game in Buffalo was very enjoyable. The service we received at check-in was top-notch; very friendly and helpful. The room was a bit small, but very clean. The ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this review
leemark2017, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!