Best Western Plus Galleria Inn & Suites

If I could give this zero stars, I would. My husband was waiting by the front desk for 10-15 minutes to check into our room on 7-23. There was no one at the front desk. I even called the front desk to see if someone would answer while he was standing there. It rang for 3-4 minutes until some woman finally answered the phone. I told her my husband was at the front desk waiting for a long time and her response was rude and she gave major attitude and then she finally came out to help him after I called. The hallways stunk of weed and cigarettes. We threw our bags in the room and went to dinner. We came back around 10 pm to see that there were MULTIPLE cigarette burns on the sheets with multiple stains! I took pictures of these on my phone. We called corporate and they were so helpful and nice to us. We stayed at a different best western that was so much cleaner and the staff was actually friendly. Out of respect, we called the woman at the front desk and let her know what was going on. She accused my husband of being “aggressive” when my husband asked her to please refrain from having such a hostile tone. She even hung up on us when my husband thanked her and told her to have a good night. We did our best and were nothing but polite to her and kept our composure. Stay at the best western by the airport in Buffalo. It’s clean and the staff is very pleasant! less

Not even close to being worth the money. Very disappointing, loud guests, small room and bathroom, 4 out of 10 on overall appearance and upkeep. Losy breakfast stained water as coffee, lack of checkout service. less

Rooms were very small and not very clean. I did not expect a 5 star lavish property for what we paid per night but the hotel definitely is not a best western plus hotel like it is classified. The only plus was ease of access on and off the interstate less

Property was filthy throughout with door handles, knobs, card readers, and windows obviously having gone without being wiped clean for months if not longer. Generally untidy and unkempt befitting a cheap inn in a developing country. More concerning is that the staff was inattentive, impolite, and unprofessional unbefitting of being in the hospitality business. Advertised full hot breakfast but no such thing was provided. Avoid at all costs. less

I have stayed in many Best Westerns and this is by far the worst. The cleanliness is atrocious, no employee was wearing a mask. The place is not disinfected and to top it off at 1:45am some one sets the building on fire. No one comes to get us with smoke in the hallway, when I did find an employee they had no idea what rooms were occupied. A fireman said it appeared a woman was cooking her drugs and caught the place on fire. Please run people and save yourselves. I really can't believe this is in the Best Western chain. less