Executive Suite? Don't make me laugh!
13/11/2017 SuburbanSojourn, Audubon, Pennsylvania
It's hard to figure out where to start with this one. Maybe the narrow, ugly front door? Or the unsafe outdoor entrances? Or the , uh, suites they put you in? The suites, as they call them, are nothin... more
It's hard to figure out where to start with this one. Maybe the narrow, ugly front door? Or the unsafe outdoor entrances? Or the , uh, suites they put you in? The suites, as they call them, are nothing more than ratty, old, Howard Johnson leftovers with the most God-awful brown and orange decor ever made. The bathroom fan sounds like a World War II tank rolling down a street, and the, uh, sun lamp, is actually louder. Who needs peace and quiet when you can relax in the warm glow of the broken TV, and the vanity lights (they're on a timer by the way, which is probably a good thing because the "suite" definitely looks better in the dark). Yeesh. less
Brittany S, General Manager at Best Western Plus Executive Suites, responded to this review
On behalf of our team, I would like to take this time to thank you for providing us with feedback by completing the survey regarding your recent stay at our property.
I would also like to take this time to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry for the less-than-perfect condition of your room. Currently our property is eagerly awaiting major renovations, which include converting bath tubs to showers, applying new wallpaper, redoing the tiling in the bathrooms, as well as updating the carpets and linen inside the rooms.
We will use the feedback you've provided to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 650-366-5794.
Best Western Plus Executive Suites