Presumably under renovation but not up to BW Plus Standards
01/12/2017 GDNV, San Marcos, California
We chose this BW to be close to Stanford. We depend the BW standards to ensure we have a comfortable, safe and clean place to stay. We really think that will be the case at a BW Plus. But what enco... more
We chose this BW to be close to Stanford. We depend the BW standards to ensure we have a comfortable, safe and clean place to stay. We really think that will be the case at a BW Plus. But what encountered was something far less than this standard. The door to the shower/toilet is notched in order to open and close without hitting the toilet. The sofa had multiple stains. The room had a strange odor. The suite had an odd layout. And the area where the BW is located is sketchy. The electronic door lock did not operate so they had installed a regular key lock and I had a key to enter my room. There were clean linens and hot water and the front desk clerk was very nice. They also offer coffee all day which is nice. When I wrote my review to BW I received the same apology form letter from the management that all other complainants received. As a BW Diamond member, I've stayed in a lot of BWs across the country and fortunately have never encountered such a room even when the property was remodeling. I hope they do indeed improve the property to meet or exceed the standards of a normal BW+ less
Brittany S, General Manager at Best Western Plus Executive Suites, responded to this review
Our entire team appreciates the feedback you were so kind enough to take the time to provide us with. I apologize for the condition of your room, and agree that there are areas for our hotel to improve on during our upcoming extensive renovations. We are all very excited to welcome the much needed changes to the property, as we pride ourselves in providing exceptional customer service, as well as clean and comfortable rooms. I sincerely hope that you will consider returning once the renovations have been completed.
Thank you so much for your comments,