The BEST Western Dixon/Davis is excellent!
Superior management and great employees make the difference!!! My stay at BW Dixon was under the worst of circumstances. I came here in the middle of April just at the end of the pandemic because my ... more
Superior management and great employees make the difference!!! My stay at BW Dixon was under the worst of circumstances. I came here in the middle of April just at the end of the pandemic because my mother was gravely ill and had been put in hospice. While she was sick, we had no idea that the end was as close as it was. In the weeks I was here staying at this Best Western, I had many friends and family flying in who were also put up in various rooms during my stay. I even at one point had my dog with me and so was staying in one of their pet friendly rooms. On the day I was checking out to leave, my mother had suddenly passed away. I was in complete grief and shock when I staggered back into the lobby and asked them to extend me another room for at least another week while we dealt with the ramifications of my mother passing. The staff was so kind to me. Not only did they get me into one of the best rooms in the hotel, but they had flowers for me as well as a very sweet gift￼. Throughout my stay they had been completely supportive and knew what I was going through and to say they went above and beyond isn’t even enough of a compliment.
I am actually back at the hotel now five weeks later for another visit. I am in a different room and have family in yet another room. The Takeaway is that I have stayed or seen or been in at least six different hotel rooms throughout the entirety of this property. Every single last one of them was clean, sanitized and perfectly appointed. Just like many hotels yes there’s some furniture that can be a little grubby here or there but Consistently hallways and bathrooms and kitchenettes have all been kept up and clean. The larger rooms that have hot tubs, I have stayed in two, both had clean, easily filled with hot water tubs and the Jets operated perfectly￼. This weekend the pool was open for the first time since the pandemic began. The kids and I literally had this sparkling blue pool that is surrounded by lush landscaping and palm trees all to ourselves.￼. When I asked for a pool towel the young lady behind the desk immediately got on her radio and had someone bring us pool towels ....that is the kind of service I’ve not recently seen anywhere and yet here at this Best Western they jump to provide excellent customer service￼.
The location of this hotel is perfect. Close to a freeway but also across the street from a major grocery store, excellent coffee shops and tons of restaurants. And even though it is close to the road, the traffic noise is not bad even in the rooms that are directly next to the highway. If you’re bringing Fido this is a great place for dogs. If you’re wanting to have a resort like room with a hot tub, a kitchen and a balcony they have those too...
Sometimes the simple places can be the best. I will be coming back to Dixon many times over the next several years and this will most certainly be my home away from home...
I want to say a special thank you to the staff who made dealing with one of the worst moments in my life turn into one where I felt completely surrounded by kindness. I cannot say how much this interaction impressed me with this organization and this property.￼
5 stars! less
Lee Roberts, General Manager at Best Western Plus Dixon Davis, responded to this review
Thank you for your stay, and for taking the time to provide your comments. We hope you and your family remain safe We look forward to your next visit.