23/03/2017 goldrush9er, Hattiesburg, Mississippi
I was a part of a group of over 80 people who stayed at this hotel earlier this week. The front office staff (namely Sabrina and Scott) were absolutely wonderful, but the housekeeping was HORRIBLE! ... more
I was a part of a group of over 80 people who stayed at this hotel earlier this week. The front office staff (namely Sabrina and Scott) were absolutely wonderful, but the housekeeping was HORRIBLE! Not only did my room have a bad odor, but my bathroom was FILTHY! There were fresh towels hung in the bathroom, but the floor and tub were disgusting. The bathroom was cleaned after reporting it's condition to the front desk. On the second day of our stay, our group left the hotel around 8:30 a.m. and returned around 9:00 p.m. only to find that housekeeping had not cleaned our rooms AT ALL. I reported this to Sabrina at the front desk, and she informed me that housekeeping was gone for the day.....which left her with rounding up clean towels for our large group to be able to shower that night and the following morning. I am so thankful she was willing and able to take up the slack for housekeeping, but I will NEVER stay at this hotel again or recommend it to others. less
Syed N, Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Let me start my thanking you for taking the time to let us know about your recent. I sincerely apologize for the lack of service you received during your stay. we certainly enjoyed having your group with us. I have shared your comments with all departments including extra with Sabrina and Scott. By giving this feedback we are able to see where we could improve and we will certainly will take this to heart and make changes to see that this type of service is not given in the future.
We again, thank you for your time and we do hope that perhaps sometime we might have the opportunity to serve you again with improved service.
have a great evening!
Judy Bird, Asst. Mgr.