05/10/2019 Margaret B, Summerville, South Carolina
We don't' understand how this is the best rated hotel. The proprietor was nice but the room was horrible. We were in room 302. The arms on the desk chair were cracked through so you could not put y... more
We don't' understand how this is the best rated hotel. The proprietor was nice but the room was horrible. We were in room 302. The arms on the desk chair were cracked through so you could not put your elbows on them without getting pinched - hard! The windows were filthy inside AND out, covered with dust. The tub was filthy and had zero water pressure. The toilet ran constantly. The TV cord was loose and kept falling out, making you get up and push it back in. In fact, all the outlets wouldn't hold a plug...our chargers kept coming out, the hairdryer plug would fall out. There were only two master towels, This was a horrible stay, and the lady at the front desk commented how we got a great deal, the room goes for $200 on a weekend night. I can't imagine that! less
W6771WLkm, Manager at Best Western Plus Cutting Horse Inn & Suites, responded to this review
We apologize your stay was not as pleasant as you thought it was going to be, we strive for excellence, but we are humans and we do make mistakes. We will look into the problems you described and get them fixed, for future reference please do not hesitate to contact the front desk if you have a problem with the room we will try our best to fix the situation, again my apologies.