12/07/2018 trav321619, Lewisville, Texas
Our room was clean and bigger, but the property isn’t up kept well. The pool is useless as full of swimming lessons. My shower tub was clogged and we spent the week showering in a puddle that would dr... more
Our room was clean and bigger, but the property isn’t up kept well. The pool is useless as full of swimming lessons. My shower tub was clogged and we spent the week showering in a puddle that would drain so slowww. The towels were fraying, the toiletries were random and the lotion was used. The fridge has no dial for setting temperature and just froze all liquids solid. The breakfast is microwaved eggs and sausage and one day the gravy wasn’t even warm. The bed was hard, pillows tiny, and the blanket was scary. Last, the vending machines were out of everything. No bottled water to be found in the whole hotel. I dont understand why this hotel is more than neighboring properties. I also think the owners must hop on and inflate these reviews. less
K M, Manager at Best Western Plus Cutting Horse Inn & Suites, responded to this review
Thank you Trave321619 for staying with us. I apologize your stay was not as pleasant as you thought it was going to be we will look into the matters you described to us. As far as you thinking the owners are inflating the reviews I assure you they are not, TA told us they track IP's and inconsistency. I hope you decede to stay with us again in the future.