Best Western Plus Cotton Tree Inn

10695 Auto Mall Drive, Sandy, Utah, 84070-4147, United States
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Best Western Plus Cotton Tree Inn

Welcome to our newly renovated Best Western Plus CottonTree Inn- Sandy, UT, located off Interstate 15, just 20 miles south of Salt Lake City. Our Best Western hotel offers easy access to popular area attractions like Rio Tinto Stadium, home of the ML show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
10695 Auto Mall Drive, Sandy, Utah, 84070-4147, United States

Reviews of Best Western Plus Cotton Tree Inn

Traveller Overview:
4.5 Rating: 856 reviews
Excellent 69%
Very Good 22%
Average 5%
Poor 1%
Terrible 1%
Rating

retiredt_13, wrote review 03/04/2021

Not worthy of BW+

I’ve been a loyal BW customer for years. The staff here are excellent & friendly. That was the best part. However, the first day they failed to service the room, when we returned at 4:30 the cleani... more

Owner Response
kristen fortie, General Manager at Best Western Plus Cotton Tree Inn, responded to this review
Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please contact me directly. Sincerely, Kristen Fortie General Manager
Rating

505allenl, wrote review 15/03/2021

Great place right off their restate

The hotel visit started with a very nice day manager. The room was very comfortable , great location ,nice size tv , close to food choices We had to leave very early and the morning manager made it ... more

Owner Response
kristen fortie, General Manager at Best Western Plus Cotton Tree Inn, responded to this review
Thank you for your generous review on TripAdvisor. Your kind words and feedback are most appreciated and will be shared with our team. We hope to welcome you back again soon. Sincerely, Kristen Fortie General Manager
Rating

SBrunson78, wrote review 20/02/2021

Well below expectations

Had to spend the night for business. Checked in late around 11:30 pm. Was checked into a room that was not clean trash bag and cigarette butts on balcony. Floor in room was dirty not vacuumed. Expect... more

Owner Response
kristen fortie, General Manager at Best Western Plus Cotton Tree Inn, responded to this review
Thank you for taking the time to review our hotel. It is certainly a disappointment to read your comments which are not the norm for our hotel and Team. My sincere apologies. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable and safe experience for each of our guests. I would love the opportunity to make this right, and regain your trust in us. Please call me directly, Kristen Fortie General Manager 801-523-8484
Rating

TravelFun98, wrote review 15/02/2021

Relaxing Getaway

This hotel felt clean and safe. We stayed in a king room with a balcony. The room was a nice size. The balcony was larger than I expected with a view of the beautiful mountains. The bathroom was sm... more

Owner Response
kristen fortie, General Manager at Best Western Plus Cotton Tree Inn, responded to this review
Thank you so much for your wonderful review. We are so pleased that you enjoyed our hotel and amenities. We do have an amazing team who truly enjoy hospitality and we appreciate you taking the time to acknowledge them. We look forward to welcoming you back soon. Sincerely, Kristen Fortie GM
Rating

DessertWizard, wrote review 14/02/2021

Always Friendly

We have stayed multiple times at this property. They are always friendly and helpful. The property is always immaculate, and breakfast has always been good. It’s nice that the pool/jacuzzi is indoors ... more

Owner Response
kristen fortie, General Manager at Best Western Plus Cotton Tree Inn, responded to this review
Thank you so much for your glowing review. Your compliments are very much appreciated. We will continue to do all we can to ensure your loyalty to the Best Western Brand. We hope to welcome you back soon. Sincerely, Kristen Fortie GM