Not too impressed.
Not the best, but if you need a place to sleep... we were on the 4th floor, and they had a conference booking, which is to be expected at these type of hotels, but not when the conference check-in tab... more
Not the best, but if you need a place to sleep... we were on the 4th floor, and they had a conference booking, which is to be expected at these type of hotels, but not when the conference check-in table blocks the entry for you to bring in your luggage. They had to move tables that conference goers had to sign in at for us to get our luggage to the elevators. Awkward is putting it mildly. When we got our room the first thing we noticed was the curtains were dirty and some damage was shown on the curtains. We were not enthused with our room but we were only staying the night and leaving early. But we both stated we are not coming back. Probably a good place to stay the night if all you are doing is sleeping. Bathroom curtains did make me feel like what else isn't clean or what needs repair while we had stayed there. less
CottonTree-Sandy, General Manager at Best Western Plus Cotton Tree Inn, responded to this review
Dear Guest,
Thank you for taking the time to share your feedback.I would like to extend a sincere apology that we did not live up to the high standards we strive daily to achieve. We take a lot of pride in being a Best Western Plus, and I am saddened this wasn’t conveyed. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Kristen Fortie
GM