Historic train station motif- quite charming
12-10-2017 Don. T, Nelson, Canada
Our room was perfectly comfortable, large enough, good bed, good lighting, clean. If all we had wanted was a bed for the night, I would have given the place a higher rating. However, we gathered the... more
Our room was perfectly comfortable, large enough, good bed, good lighting, clean. If all we had wanted was a bed for the night, I would have given the place a higher rating. However, we gathered there with extended family and used the public spaces which were way too cold. The staff, especially those who helped us out at breakfast, were great. Breakfast was dandy with all the items one has come to expect from hotel breakfasts: eggs, meat, muffins, English muffins, cereal etc. The downside being eating off paper plates with plastic utensils. I always find this choice unfortunate. One other thing that was definitely disappointing was the bar/restaurant. Here again, a plastic cup for a margarita? Really? And although a selling point in our booking this place was an in-house restaurant, to call it a restaurant is indeed misleading. There were limited snacks available but nothing that could be called a meal. To summarize, the room was comfortable, and the staff was helpful. Just don't book if you are counting on warm lounge space or a true bar or restaurant. less
ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you so much for taking the time to write a review. We do our best to take care of every guest and our sincere apologies if you feel we misled you based on having a bar with light appetizers and full service drinks. I can understand using the plastic ware and paper ware (made of recycled materials) as it is not the same as silverware and actual plates. We do follow our brand specifics and we hope that you give us a shot in the future as we would love to have you return.