We loved it, and then we didn't.
This hotel had been recommended to us because it is an excellent example of historical preservation, a factory warehouse converted into a hotel, tastefully done and done according to accepted preservation standards. We were immediately impressed at how well the heavy wooden beams in walls and ceilings had been incorporated. We loved it, and then we didn't.
Our daughter had reserved a suite to accommodate her, her two children, and my wife and me, so we had a lot of space, but it was sparsely furnished. My wife and I slept well in the comfortable King Size bed, but the bedroom, though large had only two small night tables, a desk and chair, and a tv screen on the wall. We put bags, clothes, shoes, whatever, on the floor. Our daughter and the kids slept in the rather small sitting room. The pull-out bed was difficult to pull out, and then we couldn't get it back together to have a couch. We left it half closed in the morning, expecting housekeeping to finish closing it, but they left it that way, neither couch nor bed. Our daughter and grandchildren did, at least, have a closet to hang clothes. There was only one relatively small bathroom. It did have a tub, which the two grandchildren and my wife all tried to use, but there was no drain plug. My daughter asked four times over two days before finally getting a plug, and then the plug didn't fit properly.
Our most negative experience, however, was that the thermostat did not work, and the two vents continued blowing chilling air throughout our stay, despite our repeated requests to correct the problem. It was uncomfortably cold. It had been OK for sleeping the night before, but when we stayed in and spent time together the second evening, as planned, it was very uncomfortable. We had reported the issue in the afternoon, before we went to the Como Park Zoo with the kids. When we returned a few hours later, there was no change Still cold. I went back to the desk twice that evening, without results. The temperature discomfort added to the fact that in the dining area, though it was quite roomy, there were only one small table and four chairs. The kids sat on the floor.
At checkout they apologized and gave my daughter a discount for the troubles and poor service. The discount and the architecture nudged my final overall rating from poor to average. Oh, yes, I promised my grandkids I would mention that they liked the pool and breakfasts.
Robert H. Boyer less