Best Western Plus Como Park Hotel

We are GOLD MEMBERS with this hotel chain and have stayed at this hotel several times a year for many years. Made by June reservations (as always) on April 8th. Signed in to modify it today (5/7) and they canceled it. No emails - no phone call...just under my canceled reservations. I did not cancel it! Called hotel and employess was VERY vague of the circumstances for the cancellation and would not give me an answer - jsutthat they canceled all reservations until 7-15-21. Well after reading the reviews and talking with someone in the area...we were told they care using it as a homeless shelter - GOOD FOR THEM - NO PROBLEM WITH THAT ***** but then do not take my reservation without telling me that...mcuh less canceling it with NO notification!!!! ***** Guess it was a good thing I went to male a change or would have went there in June expecting a room. less

You should not be accepting customers paying such a high price to room right along with the homeless without letting the customer know that this is what is going on. Especially when there are no amenities, not even room service to change sheets or empty trash. NO SERVICE AT ALL. less

I paid more for the same room I booked last December and noticed how they have opened their doors up for lower income housing. Wish I would have known that before booking! Couldn't get to bed because of screaming, cursing and yelling and was woken up by the same thing. Was asked on several occasions if I could "bum a smoke" along with my daughters. Noticed they left a key card outside the hotel for anyone to access the locked door as well. Overall, not a good experience on this stay. less

Do not believe the print out they give you about caring about your safety and cleaning the rooms. Booked two rooms, one of which had to be changed right away because it smelled like there was a rotting animal carcass in the vents. The other room was dirty but we were tired so we just avoided the broken door handle, broken desk chair and underwear that were left hanging behind the door in the bathroom. We found out after our kids were asleep that our bed had food in the sheets so we got new sheets, made our bed and tried to sleep. The next morning we watched a homeless person cough all over the coffee maker without a mask and found out that the hotel is doubling as a homeless shelter and our room was likely last used by a homeless person and not sanitized at all. I will be suing the crap out of this hotel if anyone in my family gets sick! less

This property went out of the way to ensure the safety of our stay during the COVID-19 period. There were few other guests in the hotel during our two night stay but the staff were always available to answer our questions and provide any items requested. less