We booked an executive twin room for an off season long week-end at this hotel and were rather disappointed with our stay. Our room (N. 317) was reasonably sized and the bedding was comfortable but there were many downsides. The room had a separate loo but no real ‘bathroom’, just a basin behind a low wall and a bath in a claustrophobic bath-sized niche we had to climb into to have a shower. Very unpractical and even dangerous, especially for people with mobility issues, because the bath is very slippery. There were no bathrobes nor slippers and, except for one shower cap (for three days), no complimentary toiletries. The room had no wardrobe, only an open rack with a drawer and those irritating fixed coat hangers. No coat pegs either.. There was no minibar, only an empty fridge, and no bottle of water was offered on arrival (water was on sale at the reception desk). There was no coffee machine, only a kettle for instant coffee or tea. And one biscuit a day per person. So very Dutch! In the hotel lobby there was a (free) coffee machine with an ‘out of order sign’.
To our disappointment the room had no view whatsoever. It was even rather gloomy because the windows are looking out onto a red-brick wall. On a stormy night, despite the double glazing, we were kept awake by the wind howling in the narrow space between the two walls and the rain hammering on what sounded like a metal roof or metal window sills. When we arrived on a cold February day the temperature in the room was 19° Celsius (66,2 °F )and we didn’t manage to turn up the heating or find an extra blanket.
For a hotel housed in a plain building the corridors and the breakfast room were surprisingly nicely done up. The corridors on all floors have beautiful large pictures of the major sights in Gouda. We walked past all of them by way of introduction to the city and wrote down the names of things we didn’t want to miss.
Service isn’t great at this Best Western. The first evening we noticed the bulb of the floor lamp was broken. So, we unscrewed it – it was so old it just crumbled - and left it on a paper napkin on the desk assuming staff would replace it. As they didn’t, we took it down to reception the next morning and were told new lamps had been ordered. When we left, the bulb had still not been replaced. There were no wine glasses in the room and glasses we used were not rinsed.
The buffet-style breakfast was adequate but the products on offer were industrial. Even the thinly sliced Gouda cheese wasn’t especially good. Although the breakfast room faces an open kitchen, breakfast eggs are not made to order. It’s either hard-boiled eggs or pre-cooked scrambled eggs. The unsmiling girl who came to take away used plates without a word made us feel uncomfortable.
For those like us who arrive by train, the location of this hotel is far from ideal. Both the station and the hotel are situated out of the centre, but not in the same direction. As there was no bus from the hotel to the centre, we had ample time to get soaked before reaching the centre on foot. less