Accessible rooms need updating!
18/10/2017 Robyn S, Powell River, Canada
I hoped the link in my follow-up email would reply to the manger directly; however, it lead me to Trip Advisor so I guess I will share my thoughts here. My disabled mom and I have stayed at this hotel... more
I hoped the link in my follow-up email would reply to the manger directly; however, it lead me to Trip Advisor so I guess I will share my thoughts here. My disabled mom and I have stayed at this hotel 1-2 times per year since I moved from Vancouver about 8 years ago. It is in a central location, comfortable beds and linens and offers room service and balconies - all great. The neighbourhood has gone downhill over the years, but at no fault of the hotel.
The hotel has made some upgrades to the accessible rooms over the years to include removing sliding doors to the balconies and maybe a few more. However, this time, as my mom's health declines and she is less independent, I have noticed more and more issues that need updating.
I should also say that the front desk and management team were happy to hear my suggestions and told me they were improving things further in the future, such as a wheel in shower.
I think if the following items were addressed it would be a HUGE help:
- lower the beds in the room, or at least 1 of 2 beds. I had to manually dismantle the bed for my mom and move the super heavy mattress and frame away so that she could transfer from her wheelchair. (I am strong and they were HEAVY). When I told the front desk, they said they would have been happy to have helped; however, it was time sensitive so I took it on myself. The bed was waaaay too high, even with a transfer board it would have been impossible.
- Lower the sink, iron, towel racks, shower nozzle - anything above arms length if you are in a chair - they are way too high and impossible if you don't have an escort
- reverse the cabinet and fridge doors so that someone in a chair can get to them at the right angle
- have a door stop of some sort or automatic opener so the balcony door can be propped open so the person in the chair can exit onto the balcony themselves
- remove the carpet, and replace with laminate flooring would also be super helpful as the carpet makes the chair hard to track across the floor
- remove the bulky cabinets from the bedrooms that hold the TV... they don't allow for much room to turn around in a chair.
Thanks for reading my feedback! Cheers less
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Robin,
Thank you for your feedback and for your brand loyalty to Best Western...this is greatly appreciated! We will most definitely take your comments into consideration for when we will be renovating our accessible rooms this year. Some of your comments we can definitely address in the time being so we will share them with our team and work on them from there. Your comments are truly appreciated.