Good value, great staff, could use a few upgrades
29/11/2016 Sylvia M, Long Beach, California
Sitting room furniture needs to be replaced and upgraded in suites but beds are good. Great staff, excellent restaurant, comfortable beds. Lot of construction noise around hotel during weekdays due ... more
Sitting room furniture needs to be replaced and upgraded in suites but beds are good. Great staff, excellent restaurant, comfortable beds. Lot of construction noise around hotel during weekdays due to condo contruction in downtown Vancouver, so do not stay here if you plan to spend a lot of time in the room during weekdays. less
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the beds to be comfortable.
We are continually upgrading our hotel to ensure we are exceeding our guest’s expectations. We regret to hear that we could not meet all your expectations during your stay with us.
Thank you for the kind words in regard to our team ,we will certainly pass on your comments to our staff.
Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team.
We regret to hear that you were disturbed by the noise caused by construction in the neighboring building. We appreciate our guest’s feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel and should you choose us again in the future I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting.
Thank you for choosing our hotel and we look forward to seeing you on your next stay.