FANTASTIC ROOM with EXCELLENT CUSTOMER SERVICE!
09/11/2019 trimpes, Athens, Georgia
We couldn't have been happier with our suite - nor did we expect it! We had a living room, bathroom and bedroom. In particular, the concierge, Drew, was outstanding and gave us recommendations and l... more
We couldn't have been happier with our suite - nor did we expect it! We had a living room, bathroom and bedroom. In particular, the concierge, Drew, was outstanding and gave us recommendations and local tips that made our trip wonderfully memorable. Also, wanting a little chocolate before bed one night, the vending machine wasn't working. A staff member walked by, also had hard time making machine work, so she made note to call vending company and also took me to the front desk where she offered me some chocolate since I was unable to get from machine. Great customer service all the way around - these are just 2 examples. less
Chateaugranville, General Manager at Best Western Plus Chateau Granville, responded to this review
Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your upgrade to our suite and you appreciated all it’s extra amenities. Our Concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. We appreciate your great comments about Drew’s hospitality. We regret to hear that the vending machine was not in order, but I am glad to see that our team was able to deliver our hotel promise, with excellent guest service. We will pass on your amazing compliments to Drew and the team.
Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver.