I've stayed in this hotel for at least a few days every year since 1999, and have spent well over 100 nights here. Besides being a really happy repeat customer, I have no other connection to it.
This place just works. Aside from being at the very center of town, every part of the experience is terrific. The front desk folks are uniformly friendly (more on that in a moment), the rooms are reliably clean and comfortable, and the amenities are the best around. If you're in Moab to bike, you'll love the bike storage facility and associated work room. (Seriously, they have a place to work on your bike, with a better setup than I have at home.) If you're here to go 4wheeling, you'll find the parking spacious. If you're visiting the US from another country, you'll be well taken care of by a staff used to caring for people from all over the world. If an environmentally friendly facility is important for you, this one is great, and makes it easy to participate without being preachy. They put their money where their mouth is in this regard, too: Check out the lights in the parking lot. You'll find LEDs.
Like everything in Moab, the Canyonlands has gotten more expensive over the years. If you stay here every year, you'll see that the owners constantly reinvest in the property. I always look forward to my first trip of the spring to see what's new.
As good as the facility is, the best thing about the Canyonlands is the culture of service. For example, on my departure day last month, my truck wouldn't start. Nathan from the front desk helped me work on it when his shift ended, and ran me to the other end of town to a parts store. When it became apparent that I may be there for awhile, I inquired at the desk about my options for a late check out, or even overstaying my reservation. Their response was telling: "How about you tell us what you need, and we'll work from there." Customer service just doesn't get any better than that. less