Best Western Plus Boston Hotel

891 Massachusetts Avenue, Boston, Massachusetts, 02118-2607, United States
based on 1769 reviews Trip Advisor Logo
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Best Western Plus Boston Hotel

For hotels in downtown Boston and close to Boston Medical Center offering great value and friendly service look no further than the Best Western Plus Boston Hotel. Our location is what really stands out and makes tourism and business travel a breeze. show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Boston Hotel

Traveller Overview:
3.5 Rating: 1769 reviews
Excellent 25%
Very Good 37%
Average 18%
Poor 10%
Terrible 8%
Rating

McBeth2, wrote review 25/03/2020

Clean and nice for the price.

Everything in the hotel was clean and nice. The neighborhood is okay, but not fantastic. The breakfast was very nice with a large variety of basics (eggs, sausage, waffles, fruit, cereal, etc.). Th... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this review
On behalf of our team at Best Western Plus Boston, thank you for joining us during your travels. We're delighted to know our tasty breakfast was the perfect start to your day and that you enjoyed our well-maintained accommodations. It's also a pleasure to pass along your compliments for the staff, and we look forward to providing another full-value experience when your travels bring you back our way.
Rating

alarge14, wrote review 16/03/2020

Worst Hotel Stay, Ever

Listen to the other reviews. I didn't and I really regretted it. Not only is it in an unsafe neighborhood (which the other reviews all made pretty clear) but what they don't say is that there is bad e... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for taking a moment to share some thoughts on your visit. Our facilities are typically commended, so we're saddened to learn noise from other guests detracted from your visit. Our friendly team is always happy to resolve any concerns to ensure the refreshing stay we're known for. I would like to also apologize if the location did not meet your expectations. We understand that the city has an issue with homeless people and the hotel is doing everything to work with the city officials to try and resolve this problem. During your next visit to the area, we look forward to changing your perceptions and we wish you all the best in your adventures ahead.
Rating

Thomas O, wrote review 13/03/2020

Boston Area Travel

Good Hotel, but in a very poor neighborhood. Two complaints. 1) With the current Coronavirus pandemic, we asked the front desk clerk what the hotel does to clean and disinfect the rooms. She said ... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Thomas, Our team is happy to hear that we could accommodate you accordingly after the issue you encountered in your room. While oversights like this are not usual, our housekeeping team is looking into the matter so we can ensure we are providing a comfortable environment for our future guests. Your insights have been noted, and we hope to improve your perceptions the next time you're in town.
Rating

ModernWanderers, wrote review 05/03/2020

5-star hotel in a 1-star location

I don't really know where to begin this review, except to stay that about 99% of what others have written before me is very accurate -- and I wish I'd read their reviews more thoroughly to understand ... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for making us part of your recent stay in Boston. We are glad to learn that our friendly guest service and the wide selection of our breakfast became the highlights of your time with us. However, it's unfortunate that we weren't able to live up to your standards, and for that, we apologize. We will look into the housekeeping concerns you mentioned as we work to further improve our guests'experience. Please understand that the city has an issue with homeless people, and the hotel is doing everything to work with the city officials to try and resolve this problem. It will be a pleasure to change your perception in the future.
Rating

UnderCatcards, wrote review 04/03/2020

Best hotel

My husband and I are always pleased with Best Westerns. This particular Best Western has been the nicest hotel we have stayed at. Very fair price and the room was spacious and clean. The staff was pol... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Lori, Thank you for your continuous patronage and for once again joining us at Best Western Plus Boston during you and your husband's recent getaway. It puts a smile on our faces to know that our well-appointed rooms and exceptional guest service left a long-lasting positive impression on you. Our team looks forward to welcoming you back the next time you are in town.