A four star Hotel with excellent service and somewhat high prices than anticipating
Best Western Plus Biltmore Plaza Hotel is a nice four-star hotel trying to provide excellent service and situated on the Philip Goldson Avenue about five Km (3 miles) from the city center of Belize Ci... more
Best Western Plus Biltmore Plaza Hotel is a nice four-star hotel trying to provide excellent service and situated on the Philip Goldson Avenue about five Km (3 miles) from the city center of Belize City and about 11 Km (7 miles) from Philip S.W.Goldson International Airport.
The Best Western Plus Biltmore Plaza Hotel is a very nice, comfortable and quite hotel in Belize City, but you have to take a taxi, use the hotel shuttle service or the public bus outside the hotel to go to downtown Belize City.
I was very satisfied with the overall experience and quality of the Hotel.
Both the arrival experience (check-in) was very positive (helpful and caring personnel) offering us also a welcome drink, as well as the check out experience (speed, helpfulness and care) was also a very satisfying experience. Besides that I think that some times the personnel at the reception must be more smiley and friendly.
The hotel room was spacious, very clean and modern designed (décor) and the service of the staff was excellent as they were polite, attentive and helpful.
I liked very much the swimming pool which was for us a big advantage as we were away from the sea and from a adequate beach for swimming.
The appearance of the reception / lobby was highly welcoming with both water, coffee and tea on side and the design of the lobby / reception was stylish and professional.
Considering the value for money it was good, but we expected better prices than those offered by direct bookings (and therefore better value for money).
The service also in the bar was excellent and we did not encounter any problems at all.
Generally, the personnel has a customer oriented attitude (e.g. the shuttle service drivers) but I would also like to mention the service provided to us by the Director of Sales and Marketing Mrs. Marion Middleton. who really excel in customer orientation attitude by solving a real problem of ours, caused by a silly mistake during the online booking process. We were very happy after the solution provided and we thank her again for paying attention to our problem.
In conclusion I liked my stay at Best Western Plus Biltmore Plaza Hotel in Belize City and my stay was enjoyable (good value for money, although it could be better) and I would stay again if the opportunity arises. less
Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Konstantino, thank you for taking time to write a detail review of your stay with us. We are delighted that you enjoyed your stay with us. We continue to work with our staff to provide the utmost customer service. Please advise us when is your next return to Belize we would love to take care of your reservation. I will congratulate the employees mention on your review for the excellent service they provide.