Noisy and poor service
The desk clerk loudly announced our room number as she handed us our plastic keys. Obviously she has never had any training whatsoever, concerning hotel security. Then we were given two rooms tha... more
The desk clerk loudly announced our room number as she handed us our plastic keys. Obviously she has never had any training whatsoever, concerning hotel security. Then we were given two rooms that had nonfunctional climate controls, one after another. One thermostat had a blank screen, the next room's thermostat displayed gibberish preventing any temperature control. The desk clerk, again lacking any training in dealing with customers, offered a string of excuses and stupid suggestions. Finally she coughed up new rooms (three in total) each requiring a trip to and from the front desk. She offered no apologies whatsoever - just excuses and stupid suggestions. She put us on the side of the hotel facing the highway so the noise was significant. The walls are very thin as I could hear a conversation in the adjacent room quite clearly. When the neighbors finally went to sleep, I could hear the noisy refrigerator compressor buzzing in the room. Half of the television remote keys were non functional including close captions. (Yes I have some hearing loss. Yes the room was very noisy!). COVID “breakfast” was a white paper bag with an awful vending machine roll in a plastic wrapper, granola bar, fruit cup. Note that Drury Inn managed to provide their guests a hot meal served by hotel staff during the same trip. Their solution to "keeping us safe during the pandemic" was much more reasonable. Overall a very frustrating stay at Best Western. I won’t be back. less
January Skaggs, at Best Western Plus Atrium Inn & Suites, responded to this review
We sincerely apologize for not meeting your expectations. We value you and your feedback and will use this review to make changes. We hope you give us another chance so we can make your stay wonderful.