Smoke smell in room, hotel charged to switch me to a different room
My entire floor smelled like cigarette, as did my suite. I asked to be switched to a different room. They refused to switch me to a different room without charging me extra because the only rooms they... more
My entire floor smelled like cigarette, as did my suite. I asked to be switched to a different room. They refused to switch me to a different room without charging me extra because the only rooms they had left were larger suites. Even though my suite had a very strong smoke smell. And they had an empty suite available! They offered to spray it, which did not do anything. They also couldn't give me a refund, said I had to talk to Expedia. So I was left with no choice but to pay the charge. As I had no other options, I did. And they are refusing to refund me the extra charge. less
Joylene LaBeef, General Manager at Best Western Plus Atrium Inn & Suites, responded to this review
Thank you for sharing your thoughts about your recent stay. We understand you were not satisfied with the handling of the situation and apologize that there was not more we could do. Unfortunately due to contractual agreements not all room types are eligible for third party booking use under any circumstances without additional fees.