Best Western Plus Atrium Inn & Suites

This property has unusually responsive employees. They made the difference between an ordinary "motel" stay and one that was memorable. Yes, memorable! If you stop by this BW be sure to say hello to Stephanie who is hostess at the small bar in the back. She was very welcoming and gracious to a traveler who had just driven 10 hours. less

We chose to stay at BW because of their advertised rules aimed at avoiding the spread of Covid. At this hotel some of the staff decided that it wasn't necessary to follow them, from the lady serving breakfast who removed her mask to speak more loudly in front of a crowd and didn't enforce any physical distancing, to the staff at the checkin desk who wore her mask on her chin and looked visibly annoyed to be there. The room was nice and we were told that it had been vacant for 24 hours. I hope they were telling the truth. less

The management of this property has taken the safety of guests from the pandemic with the seriousness it deserves. I enjoyed my stay this time. The room was nice, clean, and all appliances worked quite well. less

The desk clerk loudly announced our room number as she handed us our plastic keys. Obviously she has never had any training whatsoever, concerning hotel security. Then we were given two rooms that had nonfunctional climate controls, one after another. One thermostat had a blank screen, the next room's thermostat displayed gibberish preventing any temperature control. The desk clerk, again lacking any training in dealing with customers, offered a string of excuses and stupid suggestions. Finally she coughed up new rooms (three in total) each requiring a trip to and from the front desk. She offered no apologies whatsoever - just excuses and stupid suggestions. She put us on the side of the hotel facing the highway so the noise was significant. The walls are very thin as I could hear a conversation in the adjacent room quite clearly. When the neighbors finally went to sleep, I could hear the noisy refrigerator compressor buzzing in the room. Half of the television remote keys were non functional including close captions. (Yes I have some hearing loss. Yes the room was very noisy!). COVID “breakfast” was a white paper bag with an awful vending machine roll in a plastic wrapper, granola bar, fruit cup. Note that Drury Inn managed to provide their guests a hot meal served by hotel staff during the same trip. Their solution to "keeping us safe during the pandemic" was much more reasonable. Overall a very frustrating stay at Best Western. I won’t be back. less

Very nice hotel for sleeping and accommodations. Breakfast? Sucks. See pic. Weekend they have a full breakfast. During the week, it's a joke. Some "grab and go" bag with water and fruitcup. I asked at the front desk. The gal said they were short of help and "covid" are the reasons they don't have a breakfast during the week. Then she smiled. She knows the company policy is just a bunch of excuses to save money. If breakfast is important to you, stay elsewhere. less