Best Western Plus Atrium Inn & Suites

The desk clerk loudly announced our room number as she handed us our plastic keys. Obviously she has never had any training whatsoever, concerning hotel security. Then we were given two rooms that had nonfunctional climate controls, one after another. One thermostat had a blank screen, the next room's thermostat displayed gibberish preventing any temperature control. The desk clerk, again lacking any training in dealing with customers, offered a string of excuses and stupid suggestions. Finally she coughed up new rooms (three in total) each requiring a trip to and from the front desk. She offered no apologies whatsoever - just excuses and stupid suggestions. She put us on the side of the hotel facing the highway so the noise was significant. The walls are very thin as I could hear a conversation in the adjacent room quite clearly. When the neighbors finally went to sleep, I could hear the noisy refrigerator compressor buzzing in the room. Half of the television remote keys were non functional including close captions. (Yes I have some hearing loss. Yes the room was very noisy!). COVID “breakfast” was a white paper bag with an awful vending machine roll in a plastic wrapper, granola bar, fruit cup. Note that Drury Inn managed to provide their guests a hot meal served by hotel staff during the same trip. Their solution to "keeping us safe during the pandemic" was much more reasonable. Overall a very frustrating stay at Best Western. I won’t be back. less

Very nice hotel for sleeping and accommodations. Breakfast? Sucks. See pic. Weekend they have a full breakfast. During the week, it's a joke. Some "grab and go" bag with water and fruitcup. I asked at the front desk. The gal said they were short of help and "covid" are the reasons they don't have a breakfast during the week. Then she smiled. She knows the company policy is just a bunch of excuses to save money. If breakfast is important to you, stay elsewhere. less

I was SHOCKED and DISMAYED by the complete lack of concern for COVID-19 at this property. The front desk staff were wearing their masks inappropriately, they had their nose uncovered. I saw three cleaning staff NOT wearing masks. When I asked one of them why they were not wearing a mask that person said “I’m going to get one.” Five minutes later I saw the same person with no mask. Guest were not wearing masks at check in, at check out and no staff said anything. Probably 2 out of 3 guests were NOT wearing masks. I saw a group of guest not wearing masks cram into the small elevator. Breakfast was not as advertised. The tables were placed as I remember them the last time I stayed at this property. Not a lot of distance. Not a single person in the breakfast area had a mask while they were getting their hot as well as cold food. Guest were bunched together while getting their food. I could not eat breakfast because I feared for my health! Concerning my room: the refrigerator did not work and the air conditioning unit was defective as it would either be 61 degrees or 80 degrees. I will NEVER STAY AT A BEST WESTERN AGAIN because of the mockery this property made of your so called policy to keep guests safe. I have picture of you would care to see them but I assume you do not care because you property in Clarksville was totally disregarding your guests’ safety. less

I have nice things to say about this hotel. Clean, very quiet, extremely friendly staff, but none of the ones I saw or encountered was wearing a mask. Plus they were having a party in one of the conference rooms or something. I stayed in my room and did not venture out anywhere. less

Stayed here one night for a visit with family in the area. All areas were super clean and the staff were friendly and helpful. Used the pool - it was clean and had plenty of towels. The limited touch breakfast was really great, everything you needed in one bag. less