Best Western Plus Atlantic Hotel

I was at the Best Western Takoradi for business and it was a great stay. The rooms were clean and renovated, reception responsive, and the breakfast, one of the most diversified I could find in Ghana. There seems to be a lot of entertainment for adults as well (tennis court, golf, large swimming pool). A bit overpriced, but worth for a business trip. less

Awful staff at reception - VERY slow & didn’t have our room ready till 6pm - even though check-in is from 2pm & they picked us up in the airport shuttle. Said our room wasn’t ready, even though the hotel was near empty? Then took far too long (they do everything super slow) getting us to our room. Eventually, they found us a room in the near empty hotel and the room smelt of cigarette smoke. Things are broken in our room. To the manager- As a training tip, please train your staff to not laugh while apologising, because it looks very insincere & rude. Also, employ fit proactive staff, who are still hungry for the job. We’ve met so many lovely Ghanaians who would be so grateful for a job in this hotel. Finally, when there is an issue, keep your customer informed at all times & compensate them for bad service in some way - I didn’t ask for compensation because I shouldn’t have to. The atmosphere in the hotel is flat and depressing. The constant music from the pool area is irritating and the internet is too slow and intermittant. The ony positives that the hotel has are the pool, the views and the air-conditioned gym. There are better hotels in Takoradi. less

I didn't stay at this hotel, but unfortunately hosted a business lunch by the pool. About 10 of us ordered lunch at 1.00 pm. At 3.00 pm my staff and I were forced to excuse ourselves from our guests and go to our next meeting, WITHOUT ANY FOOD. Even as we were leaving the staff maintained that the food 'was coming'. Hopeless staff and a two hour wait for no food. A total disaster of a place and I strongly recommend you go somewhere else. less

I was there on business and I must say the seminar room was ok with a great view over looking the sea, in general the overall hotel had an inviting ambiance, variety on the buffet and friendly staff who showed me all the interesting locations in the city to visit less

This trip was good. My only problem was the room service for food which came an hour late. I guess they had lots of orders but they apologized for the delay. The room was pleasant. I would gladly recommend. less