EXCELLENT PROPERTY BUT AVERAGE PERFORMANCE DUE TO LOW MANAGEMENT CONTROL LEADING TO UNNECESSARY AVOIDABLE ISSUES
19/01/2018 Goodycitizen, Singapore
The Hotel Looks, Location, facilities, restaurant, Bar etc. are all very good and appear to be not very old giving an initial impression that the stay shall lead to an excellent experience. But was in... more
The Hotel Looks, Location, facilities, restaurant, Bar etc. are all very good and appear to be not very old giving an initial impression that the stay shall lead to an excellent experience. But was in for some negative surprises quiet astonishingly due to Management and human issues of the staff as follows:
The Hotel is in a Malaria High Risk area, but could see many mosquitoes in the badly lit bar, either the Management does not bother, or they are strangely unaware. When I complained to the Bar Manager and asked for more illumination, I was advised to shift to the Restaurant nearby which had much better lighting and was promised that they shall fumigate the bar same night.
Next night visit to the bar had same story, mosquitoes.
The pools although look excellent but there is a lack of proper cleaning, water surface has lots of floating particles / small feathers etc from birds flying around nearby. Normally good hotels overflow their pool every now and then and this cleans the water surface completely but here that's not the case. The triangular pool near kids pool has a stain at the place where there is water level, which doesn't seem to be cleaned from ages.
The Hotel is just next to a beach (on its back side) but due to some silly and discriminatory policy the back gate is not opened for hotel guests who have to access the beach asking very long or only by cab. Even if you are coming from beach and want to return to the hotel from the back gate, you are not allowed in, however third party private personnel who pay for playing at the football field and tennis court are allowed to enter the same locked back gate even with cars. After playing they can even come to the hotel Restaurant or Bar using back entrance.
This is highly discriminatory to the hotel guests who must have equivalent rights or higher rights.
The above has been highlighted to the Hotel Management but nothing seems to be happening for benefit of the guests.
Wifi is good. Wired internet though mentioned in hotel services brochure are deactivated. View from rooms is good. less
Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Thank you for taking time to review our Hotel. Your feedback is very important to us.
We sincerely apologize for the inconviniences. All comments stated are well noted.
We fumigate all the facilities in the Hotel every week which includes all the bars and restaurants, we will intensify this.
Construction work is still ongoing at the pitch side, once we are done, we will open the gate (with the necessary security systems in place) for our guests to use.
We do cleaning of the pools everyday, We will constantly check on it to ensure that it is always clean.
Once again, we sincerely apologize for the inconviniences.
We hope you will visit us again to give us another opportunity to give you a superior service.