I think this is my last time here
11/03/2017 travelingal51, Liberia, Costa Rica
I stayed here in 2015 and really enjoyed the room, service and staff. Returning in 2017 was a disappointment. Rooms were not as well kept, lots of young people working here now and don't have a clue... more
I stayed here in 2015 and really enjoyed the room, service and staff. Returning in 2017 was a disappointment. Rooms were not as well kept, lots of young people working here now and don't have a clue about service. I notice restaurant and wait staff on their cell phones; long wait for food drink even though not many people around. The best thing about the place was the bellman Ecklon, when he was working. He was friendly, helpful bent over backwards to ensure I was serviced.
Half the time cleaning staff did not replenish coffee, water, and bathroom products as they should. One day I told them to skip cleaning and just bring bottle water. I got a call asking if I wanted my room cleaned and no water.
I stayed 9 days in room 403. It was across from the elevator but still quiet. The view is nothing to rave about as there is a building next door and view of an Indian Restaurant entrance.
Overall, stay is only OK as the area is convenient, on foot or sky train you are OK. Try to get onto the main street from the Soi 20 can be daunting in a taxi. less
Teambwplus20, Guest Relations Manager at Best Western Plus at 20 Sukhumvit, responded to this review
We are disappointed to read your comments regarding your recent stay with us. We will certainly discuss the points you have raised with our restaurant team as well as the housekeeping team to make sure the service levels you experienced are not repeated.
Thank you for taking the time to write your review, your feedback is important to us.