Best Western Plus Arosa Hotel

The hotel should not keep pretending that the so called comfort rooms are equipped with air condition. They only have poor ventilation. Clients who do not know about this and who depend on air con to sleep, are told, once they find out about the problem after a hot summer's day, to take a superior room with air con (if available) which almost doubles the price. The receptioin refused to grant me an available room with air con although I explained that I was unable to sleep in a room at 25° Celsius. The receptionist said the following morning that they had ventilators and that I should have asked them…! Great service to tell me about this when it's too late. By the way, next time I will stay at a nearby hotel in Bahnhofsstrasse which has got air con for less than the "comfort room" at the Arosa hotel which pretends to be a BEST WESTERN PLUS hotel. They offered me breakfast when I complained next morning but refused to refund the room. less

easy to reach, and the parking is very comfortable. Lobby and reception by the staff was - as always - friendly and very charming. My room was tidy and comfortable and offered everything that is useful when on business trip. I also liked the restaurant where they make beef with the smoker, and they serve great wines here. And the breakfast is extremely good, offers all you need and more. less

It’s clean, it’s tidy, the service is great and the breakfast is plentiful. The rooms are not the most modern but a double is spacious, the bathroom is clean and everything is good. Stayed in room 212 for 4 nights whilst on business. The ladies behind reception were great in the evening helping us in the bar so we could work together and have a pint. Yeah- would probably stay here again less

The staff are very unhelpful to the point that they just ignore you. There was construction work going on and this was not advertised on their website, they didn’t even apologise for it. Me and my colleague booked through HRG where breakfast is meant to be included, it wasn’t and cost €16 a day (for a continental breakfast) My colleague wanted a gin and tonic and she chose aspanish one something like Mare, when she went to pay the bill it was €45 for three, this is extortionate, no mention in the menu that it is €8.00 for s normal gin and tonic and then €6.80 on top of that which is against the trade description act. We asked for rooms together, we were three floors apart, my colleague had to go in two different lifts, through building sites just to get to her room. There were no signs and it took her ten minutes to get down to the lobby, when she was given her room key the staff actually smirked as the obviously knew the situation. She wanted to show me her room and when we went there workmen were in her room and said you can’t come in for 10 mins, when she complained the front desk said he shouldn’t be there and gave her a voucher for anything out of the mini bar (oh wow!!) when we were leaving they tried to charge her for the item!!! Also avoid the spa and swimming area, I know that you don’t wear clothes in the saunas in Germany but there was an old man walking around the pool area with nothing on!!! All in all a terrible experience, avoid at all costs! less

A very nice hotel in a central location with pleasant and helpful staff, nice breakfast with plenty of choice and a great room with all the facilities that you need, on site parking was very useful and inexpensive less