Best Western Plus All Suites Inn

500 Ocean Street, Santa Cruz, California, 95060-6602, United States
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Best Western Plus All Suites Inn

Welcome to the Best Western Plus All Suites Inn!

We offer the ideal location less than two miles from the Santa Cruz Boardwalk, and within one mile of the downtown shopping area.

Historic downtown Santa Cruz is a quaint, California
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
500 Ocean Street, Santa Cruz, California, 95060-6602, United States

Reviews of Best Western Plus All Suites Inn

Traveller Overview:
3.5 Rating: 879 reviews
Excellent 31%
Very Good 34%
Average 15%
Poor 9%
Terrible 8%
Rating

Lightning21, wrote review 23/09/2021

A Basic Place to Stay

The hotel is located on a main street. It features covered parking below the hotel. The room had a microwave and refrigerator. The internet speed was good and measured at 9.97 Mbps download, 3.07 M... more

Rating

fcline2016, wrote review 07/09/2021

Comfortable and Safe

With so many unhoused persons loitering around Santa Cruz, this interior corridor property felt relatively safe. Parking did not feel safe, though. Anyone can walk in from the street and tamper with... more

Rating

fishygirl9235, wrote review 19/08/2021

Do not stay here

This hotel is a disgrace to the best western brand. It is understaffed and filthy. Insufficient towels, AC not functioning. The front desk clerk, Rudy, was wonderful. However, there was not sufficient... more

Owner Response
Dan Sanda, General Manager at Best Western Plus All Suites Inn, responded to this review
Thank you for taking the time to tell us about your stay. We will use your feedback to improve the experience we deliver here at All Suites. Thank you also for the kind words about Rudy, he is a great employee.
Rating

Mffuller, wrote review 04/08/2021

Worse Customer Service Ever

I booked a room with best way is um with Best Western plus suites in Santa Cruz California approximately 2 months before my arrival. I was aware of the $100 deposit and that my card would be used onli... more

Owner Response
Dan Sanda, General Manager at Best Western Plus All Suites Inn, responded to this review
Dear Ms. Fuller, Thank you for taking the time to tell us about your experience. We will use your feedback to help us deliver a better experience in the future. I would like to take this opportunity to reinforce that we do not take cash at check in, as was communicated to you by multiple members of the staff here at All Suites. We do this for many reasons, but primarily to ensure we are providing a safe, peaceful and enjoyable environment for the guests and staff. Thank You, Dan Sanda
Rating

Pond_h0ckey, wrote review 03/08/2021

Newer looking building is dirty and furniture is worn and stained

I would recommend choosing another place. This may have once been a good choice but the hotel has seen better days. Building needs a deep clean from top to bottom and room had dirty carpet with dirt... more

Owner Response
Dan Sanda, General Manager at Best Western Plus All Suites Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.