Best Western Plus All Suites Inn

We chose this place because we were traveling with our toddler and wanted a suite with two rooms. It was helpful to have the separate rooms but everything else was extremely disappointing. The room was very dirty and in disrepair... the couch had visible stains, the sink in living area had a crack in the faucet that sprayed water unless we tied a towel around it, the chair at the desk was torn, paint was peeling off the wall in the bathroom and other walls, the jets on the tub were so filthy I couldn’t give my toddler a bath, the bed didn’t have a blanket on it for two nights (it was just a third sheet), the front door didn’t meet at the bottom (like it had been kicked in) and to top it off housekeeping left the front door open one day so when we returned from dinner our room was completely unsecured. It was also about 80 degrees in the main hallway for some reason, and the free breakfast was very poor quality. The coffee dispenser clearly isn’t being cleaned properly and the coffee smelled so bad I could bring myself to drink it. less

While this place is a bit run down, it was still a good place to stay for our family. We appreciated the size of the room -- a 2 bedroom option converted from two previously single rooms into a large living area with kitchenette and two bedrooms and two bathrooms. Be aware, the bedrooms do not have their own doors -- they are open to the hall -- but they were both king-sized beds and were comfortable and good sized. We loved having two bathrooms (both with jetted tubs) and the size of the living area was great for our family. The living area also had a pull-out bed which we did use for some of our children. The kitchenette has sinks, a microwave, and a mini-fridge with a table that could seat four. Our biggest downside was that when we first checked in our room smelled pretty strongly of marijuana, enough that it made us a bit nauseous. We didn't really want to stay in the room. We opened all the windows and turned on the fans and went to dinner for a couple of hours. By the time we came back it was much better, but that really was not exactly a pleasant experience. The continental breakfast was quite good for hotel fare, enough that our kids were thrilled every morning. The hotel was pretty close to the beach and a good central spot for our trips to Big Basin Redwood Forest. We dealt with several members of the staff and all were helpful and accommodating. We did use the guest laundry facility and appreciated that it was available. While we had a really rough beginning, overall this was a good place to stay and we ended up being glad we had a room we could all share rather than two separate rooms as we often need when we travel. less

Service was good. Staff was friendly. Room was spacious. Breakfast was great. Location was good for us! Some furniture was mildly broken and huge ink stain on the carpet. Room key didn’t work so they had to send maintenance up to fix it but that was done in a timely manner. less

Great service even when I booked for the wrong dates and needed to change. Brianna helped me get as close to the rate as I booked and the room and service was very accommodating. Great location in Santa Cruz. less

We always make a point of staying at this Best Western Plus in Santa Cruz because we felt in the past it was outstanding, but during our stay this past week we were very disappointed. The outside of the hotel is terrible. Half the paint on the wall shingles is gone. The outdoor hot tub looked filthy. There are homeless people living outside across the street. It seems like many people come in off the street during the day and hang out in the lobby. The room we had had several black stains on the front room carpet that may have been burn stains. There was also a huge water stain in the middle of the front room carpet. There was a pile of discarded pistachio shells under the couch in the front room. The bathroom when we came in had a long dark hair on the toilet seat. The shower had hardly any water pressure at all. The sinks hardly drained at all. The bathroom smelled of mildew. The windowsill in the bedroom had a hole in about 1-2 inches in diameter. The window could not be opened even a tiny bit and it would have been nice to have some fresh air. If we put the air conditioner on it felt like a blast of arctic air going across our bed and it was unbearable. The worst of it was when I put the “privacy please” sign on the outside door handle the maid just came in anyway while I was sitting on the bed. There wasn’t even a knock. It was very unnerving. On another day, when a maid came, she asked me what I needed done and since it had been 2 days I asked for some clean towels and for the trash to be emptied. She emptied some trash but ignored the bathroom trash and couldn’t even refill the empty container for the toilet paper which I didn’t notice until after she left. I had even left her a $5 tip for her 1 minute of work. We had a pile of empty plastic bottles and newspapers sitting there the whole week, but neither maid would take those out. Overall, this used to be nice place and we’ve stayed here many times over the last few years, but now I don’t know now if I would ever come back here. It was extremely disappointing. less