Best Western Plus All Suites Inn

The hotel is located on a main street. It features covered parking below the hotel. The room had a microwave and refrigerator. The internet speed was good and measured at 9.97 Mbps download, 3.07 Mbps upload, with 11 ms latency. However the wifi would get interrupted and was proven to be somewhat unreliable during our stay. The room only had one luggage rack, which is becoming a trend, so if you have two suitcases on will need to take up a chair or sit on the floor. The sink is located outside of the bathroom. The hotel had no wash cloths. They said they had been "backordered" for months. I guess they never heard of Target or Walmart. Upon checking in, the first room we were given smelled strongly of cigarette smoke. This room had a small bathroom where you would need to step into the shower in order to be able to close the bathroom door. Fortunately they moved us to another room of the same type since it is supposed to be a non-smoking hotel. This one did not stink and we were also happy to see that the bathroom was not too small. The hotel is in need of some maintenance as the toilet paper holder was not properly secured to the wall. The toilet featured a power flush that would splash the seat and floor if the lid was not closed prior to flushing. They had a modified grab and go breakfast available. It is also not that long of a walk to the Santa Cruz Dinner if you are in the mood for a sit down breakfast. The Thai restaurant across the street serves good food. There was a noticeable homeless population living in the surrounding area. The hotel was a bit pricey when we stayed. less

With so many unhoused persons loitering around Santa Cruz, this interior corridor property felt relatively safe. Parking did not feel safe, though. Anyone can walk in from the street and tamper with the vehicles. Not enough parking for the size of the hotel. There are 10 fewer spaces than available rooms as per the hotel staff's description. I had to park on the street two of the three nights I was there. The streets around the hotel are full of wandering unhoused people. Breakfast was bad for diabetics and people who are otherwise concerned about their health. Almost every single item was low fiber and added sugar. less

This hotel is a disgrace to the best western brand. It is understaffed and filthy. Insufficient towels, AC not functioning. The front desk clerk, Rudy, was wonderful. However, there was not sufficient staff for a hotel of this size. less

I booked a room with best way is um with Best Western plus suites in Santa Cruz California approximately 2 months before my arrival. I was aware of the $100 deposit and that my card would be used online to hold the room . I called the motel to confirm that my room had a jetted tub because it was not clear on the website I also asked if I could pay cash when I arrived and I was told yes . I suffer from Severe arthritis 8 bulging disk and migraines it is imperative that I have a hot tub in order for me to sleep and not be excessive pain. Upon our arrival I was asked for my credit card for a $100 deposit which I was fine with and I wasn't fine with them putting a hold on my funds in my bank for the entire cost of my stay totalling $1100.00, this is not mentioned in their policies.. My booking confirmation says there's no prepayment required and I was told when I called that I could pay cash . The manager refused to take my cash and ultimately I ended up putting money on my daughter's card. They charge the full amount of my stay which would be a prepayment on her card otherwise all my funds would have been held up by them on my vacation had I put it in my bank account. We finally made it to our room and it was filthy we left and went out for the evening and when we returned to our room I filled the hot tub up. I had to cleaned it first because it was filthy and the jets didn't come on there's a timer and a button that we're both pushed several times and the jets never came on there's no instructions in room on how to operate the jetted tube. At this point it's approximately 11:30 at night I go down to the front desk and explain what's going on, the desk guy gave me keys to another room he followed us up to room I assume he tried to turn the jetted tub on, being that was my complaint. I say assume because I was busy packing all our stuff up to go to the other room. If he turned it on and it was working there would be no reason to move me to another room I assume he also found that it wasn't working when we arrived in the new room it was smaller and had no jetta tub It was late at this point I just wanted to go to bed when I folded out the couch bed add no pillows no sheets no blankets . I made my way back down to the front desk and requested a pillow and sheets. The room was old and dirty, large sticky brown stains on carpet, you could tell nothing had been cleaned the counter tops had crumbs and sticky stuff smeared all over them. I immediately emailed the motel manager.about my concerns. The following day we left for the day and went about our vacation plans I never heard back from the hotel. We got back late again I didn't sleep the couch mattress was extremely uncomfortable if you lean to one side the whole bed would tip up on its side there was stains all over it. The next day Wednesday the 28th I called he returned to my call we played phone tag for a little bit I ended up talking to him ( Dan Sunda) Dan tells me that him and the maintenance guy went up to the room and the hot tub works just fine I asked him why he did not contact me and he said he did not want to wake me up so he rented it to somebody else . He claimed I was up all night and I must have been sleeping he also asked me what time I went to complain about the hot tub and suggested that I was down there at 3:00 in the morning which is a lie and ask me why I did not put a complaint in during normal business hours well to my knowledge the hotel desk is open 24 hours and I did indeed contact him immediately that morning Dan announced he was going to look at his surveillance cameras, suggesting I was lying about the time I went to front desk. This is super Insulting and him dictating my sleeping hours and when I should be awake and not it's also insulting and intrusive. I'm on vacation with two 15 year old girls I did not sleep the night before because it's the night before because of the extremely uncomfortable bed I was forced to sleep on. . So now he has held up $1100 of my funds. II now have a room with no jetta tub hes rented my room out that I paid for and has no intention of resolving anything or producing some kind of refund he suggested that I was harassing him and his staff, suggested that I leave the hotel telling me that I had issues He has ruined my vacation that I spent over a year saving up for he is intrusive he is aggressive he is not willing to resolve any issues he was judgmental he made remarks about my income status and my character. He has insulted me. I asked for a receipt when I checked out of the motel and I was told to get one from booking.com I am still waiting for a receipt from the property I had a problem parking due to the parking spaces were made for mini cars the security in the parking lot was rude when I asked him for help backing me into a space. The place was filthy, nothing worked and horrible customer service. I want a refund I paid for a room that I did not get to enjoy I was insulted and humiliated in front of other guests, my kids and hotel staff. I was looking at reviews for that hotel there was atleast three other reviews from the same week I was there complaining the jetted tubs did not work. I have attached screenshoots of reviews. I tried resolving this with the motel directly with no results, no intent to resolve..in fact he has blocked me from his work email. I deserve a refund. I've been employed with the state almost 20 years now, i travel often for work, I will not be staying at your Hotel again, I'm also aware of check in policies and the management is not following them, he is very rude and is not keeping the Hotel in good condition. I have never experienced such vile behavior from any establishment I've visited. The reviews confirm it. 2505342877 confirmation # Best Western Plus Suites 500 ocean st Santa Cruz Ca 7-26-21 thru 7-30-21 Dan Sanda (manager) Michelle Fuller less

I would recommend choosing another place. This may have once been a good choice but the hotel has seen better days. Building needs a deep clean from top to bottom and room had dirty carpet with dirty and staned and broken sofa bed. Location is good, parking is good, there seems to be promise for new management. less