Best Western Plus All Suites Inn

We stayed here for one night as part of a trip up highway 1 to San Francisco. The hotel was in a good location, close to downtown and short drive to the wharf/boardwalk. The staff were lovely on check in and check out, the room was clean, and large (it had a seperate lounge area). The beds were comfy however the pillows were definitely NOT, I woke up with a massive headache from sleeping with a poor pillow (only small too). So would advise them to get new ones!! The lighting was poor in the room, there didn’t seem to be enough for the area Parking was free and easy, the aircon was a little noisey so we didn’t have it on but luckily it wasn’t needed anyway. Breakfast was very plain and simple, nothing to rave about but enough to have something light to eat. There was no in room safe so that was annoying as I don’t like to leave passports etc out. But overall was a pleasant enough stay for one night less

This was my second time staying at this hotel. The first time the only issue I had was parking because my group traveled in 2 vehicles and they only give one parking pass per room, even if your room can sleep 8. This time was just 4 of us traveling in one car so I thought it would be fine. I was wrong... Our room was in poor condition upon arrival but I didn’t think too much about seeing a dirty towel and an empty soda bottle on the counter, and used soap in the dish because people make mistakes, and the housekeeper probably just forgot to finish that area. Then later my husband, who was the first to use the restroom, said that there was urine and toilet paper left in the toilet. That irritated me a bit more. I let it go though and as my family started settling down in bed for the night, around 10pm, someone started to unlock and open the emergency exit door in our room. Totally freaked me out, we called the front desk and were told that security would be sent up to check it out. Never heard anything after that, but it made me start thinking that employees probably hang out in that room on a regular basis. One of them was clearly comfortable enough to try to come in at 10pm and with the soda bottle, toilet, and sink/counter area being left the way it was, they probably don’t have many guests stay in that room so it’s become a hang out. If that’s not enough to turn you away, the first morning we went down for breakfast at 7am and there was nothing out. As we were waiting to see what was going on a younger woman came rushing in, late for work and started getting food out for the many guests waiting. This really made our day start later than we wanted. I’m not normally one to complain but I’ve never stayed in a hotel and had a bad experience. I’m pretty good at letting small things go but I hardly slept due to being afraid someone would try to get in our room again. Time for corporate to do an overhaul of this hotel. less

I stay at a lot of BW for work and enjoyed staying in a suite. It was fun knowing I had the room to spread out. I often travel with my own food so it was convenient to use the microwave and refrigerator. I will be staying here again. The parking garage is a bit small and difficult to use. Lots of compact spaces, not many compact cars. less

We last minute booked this hotel on our road trip from San Francisco to LA. The room was clean & comfortable. Our room overlooked the hot tub which wasn’t a problem for us as we arrived late & left early but I feel it would have been an issue if we were there for longer. Check in & out was quick & staff were efficient. Free parking was also a bonus. The breakfast that was included in the price was also great & kept us full for hours. All in all for a family of four it offered great value for money. less

Its disappointing to write this review but here it is. It seems part of this hotel has been renovated and part has not. The part that is not should NOT be rented to anyone! ANYONE! Full disclosure I was using my points (therefore considered a free night) with that I dont expect to get a premium room. However, I do expect to get a clean room in good repair. At check in I was given room 222. The location was poor, that could be overlooked.... the condition of the room could not be. There literally was paint peeling off the walls..... in multiple location. Cigarette burns marking multiple pieces of furniture (this is a non smoking property). The stains on the carpet were so many I didn't bother to count. I stood there stunned, I honestly could not believe this was a Best Western hotel let alone a plus. I went to the desk, tried being as cordial as possible explaining that I could not stay in that room. Initially the clerk said that's all she had and I almost walked away but I just could not imagine staying the night in that room, it really was that bad. I just had to tell her strait out , I'm not staying in that room, and it shouldn't be rented period it's unacceptable. She reluctantly put me in a different room ..... room 333. This is the thing, 333 was a beautiful room it was like night and day, a completely different hotel .... I couldn't believe it. BUT what really irritated me is clearly they know the state of their rooms. Management is lacking if they think its acceptable to rent a room that has paint chipping a peeling from walls, cigarette burns all over and a carpet so stained it was unbelievable. That initial experience affected my view of the entire stay, that first impression is what I remember not the nicer room (I basically had to stand my ground to get.) It shows lack of overall care and I won't be staying there again. Side note: the lack of cleanliness on the entire ground were evident, there was litter everywhere and this is an indoor property. less