Best Western Plus All Suites Inn

We wanted to use Santa Cruz as a jumping off spot to explore the coast. Our room wasn't ready at 4 o'clock, but we were greeted by a pleasant woman at the check in counter once we figured out how to get in. The building is receiving a face lift and plaster and paint are everywhere. The rooms are weirdly configured as both couples in my part had king suites but were nothing alike., our room wasn't cleaned over a 48 hour period and cob webs were evident in the corners. A large stain greeted you when you entered the room and the traffic noise prevented any serious sleep. Not recommended, sleep in your car! less

Great check in with Pattie and out with Eva. Good Breakfast with plenty of selection. Our room had a jetted tub and fireplace. Nice and cozy...We have stayed here twice now and look forward to the next time we are in town. less

My husband and I stayed overnight the second weekend of Sept 2018. It was not crowded the weekend after Labor Day, and fine for use as a place to stay when visiting friends. Our room was facing Ocean Ave and so we got some late-night drag-racing traffic noise, but that really didn't bother me much as I sleep with earplugs when traveling. less

This hotel was nothing special. I was expecting a better quality experience for the cost. It appears that it may have used to have been an outdoor corridors hotel that was converted to indoor. There was a window facing the indoor corridor (odd). The room had a cobweb from one side to the other. I showed up an hour early for check in and was told the room wasn't clean yet. Returned an hour later (at scheduled check in ) and the room was still not ready yet. The girl behind the counter worked quickly to get a room for me and the other person there waiting. Just not the quality or experience I expect from an All-Suite hotel. less

Considering the price relative to other establishments this place was very disappointing. Room smelled like toilet bowl cleaner and marijuana...pretty filthy. The windows looked they hadn’t been cleaned since the 70s, there was blood on the curtains, the floor was sticky, the towels were dirty, the sofa was rank and the noise was unreal. I would have rather slept in my car. Never again. less