Best Western Plus All Suites Inn

This is the nicest Best Western I’ve ever stayed at! Less than a mile from the beach, their staff does an excellent job making sure you feel at home. Jasmine and Jay were extremely helpful. I’ll definitely be back! less

I arrived late at night and was greeted by a very friendly front desk receptionist. He helped me find a good parking place for my trailer and got me a key when I locked myself out while simultaneously answering calls, mopping and helping other guests. Room is also very clean and comfy beds. less

Myself and a friend arived late night early morning in santa cruz finding most hotels closed. From the time we enter the parking lot of the security guard was very helpful Dave I believe and the gentleman at the front desk NJ was extremely Pleasant very accommodating a great joy to do business with I got you get a raise throughout the evening apprehended someone attempting to break into our vehicle and there is no damage done or nothing stolen these guys made our stay very much enjoyable and safe thank you Jay and Dave less

We arrived late after a long day and we were exhausted. The room was an interior room with no access to outside windows or doors. The doors and window opened up to an enclosed atrium in the hotel or a hallway. The lights in the bathroom would not come on. The HVAC unit was not functioning properly. The unit was covered with dirt and dust. When we finally got it to work with the remote, it smelled very stale and disgusting. The room was dingy and did not feel clean. The room was very uncomfortable for three of us sleeping on two Queen beds as we could not control the temperature and it was hot and stuffy. I found this unacceptable to place a family in a room like this during COVID-19. Breakfast was a "grab and go" brown bad with a water and a small muffin. less

extremely unhappy right now that the lady up front took it upon herself to take the literal LAST hundred dollars i had to my name all because she ASSUMED AND ACCUSED ME FOR SMOKING IN THE ROOM AND WORSE THAN THAT SHE ACCUSED ME OF ACTUALLY COVERING UP THE VENTS AND SMOKE DETECTORS IN THE ROOM!?? First she never even brought this to my attention and tried to talk to me about it AT ALL! 2nd. I don’t smoke and i would never in my life think of covering up a smoke alarm system and putting myself and everyone else in the hotel at risk of fire danger. What kind of woman does this lady assume I am!??? and the last thing: my partner noticed the bags over the alarms and we thought it was because they were brand new and they didn’t take the packaging off of them or something, we never even thought it was because someone would be smoking in the room. The room doesn’t even smell like ciggs because the three out of the four of us who stayed there don’t even smoke and i would never allow for that to happen! We also never received ANY kind of room service because I paid another $130 to stay the night there- even though the beds were extremely poor quality- but I thought that would include room service but it apparently didn’t; anyway, I had to call up front to ask for towels, toilet paper and cups and when i did we were still all talking about the bags on the smoke detectors and so i asked the lady who picked up the phone while asking for our room supplies that there were bags n the alarms in the room if she knew of it, and the only thing she said in return was that she would ask and get up things i needed and call me when i could come pick them up. when i picked the towels, etc., up she never said anything about the alarms but by that time I was already absent minded about it- as i was never concerned about it much- because once again i just thought maybe they were new!! when i called and asked why i was charged the woman was very snooty to me and talking down on me as if she didn’t believe anything coming out of my mouth. the worst thing you can do in customer service is make the client feel disrespected and talked down to.. and that’s exact what she did and how she made me feel!! I would never think to do that! and yes i did lose my temper after she was about to mention for the 3rd something which implied she thought i was lying- but after something like this who wouldn’t. that was MY LAST HUNDRED DOLLARS UNTIL NEXT WEEK AND MY ONLY MEANS OF SURVIVAL DURING THIS SHELTER IN PLACE AND I HAD A DEAL GOING ON WITH AN AIRBNB BUT NOW THAT I DONT HABE THAT 85 dollars UP FRONT I CAN KISS MY SHELTER GOOD BYE! and all because SOME SNOOTY WOMAN OVER THE COUNTER MADE A FALSE ASSUMPTION AND RAN WITH IT AS IF THERE WAS SOME TYPE OF REALITY TO IT. NOW ILL BE SLEEPING IN MY CAR TILL NEXT WEEK. i am taking this situation to corporate. And i will never stay at your facility again- and i actually stayed here quite a bit. but i can never chance this happening again! moral of story: NEVER MAKE ASSUMPTIONS WITHOUT FIRST SPEAKING WITH THE PERSON YOU ARE MAKING ASSUMPTIONS ABOUT! less