Best Western Plus All Suites Inn

I would have to say that we got a pretty good price for a two room suite. It was a huge room but not set up well. It’s like they just busted down the wall to make two rooms into one. They need to do some major updates to the room and add more furniture. Our couch had crumbs from the previous patrons, and the shower curtain rack was on a screw barely holding on. The bed was nice, but the room needs a makeover badly. The hotel halls were filthy, a little vacuum could help. But the front desk staff was amazing. We won’t be coming back, but it was ok for a night. less

Hotel reception staff were very helpful and the highlight of the stay: public areas were dirty and the stairwell and elevator filthy. Rooms are basic although large however there was a significant amount of staining to the sofa bed in our room - not at all enticing to sleep in. Overall, given it was our first time to Santa Cruz were were astonished at how run down the City is given the high price of accommodation. We will not be coming back, the Pismo area is far cleaner, family friendly and does not suffer with the socio-economic issues that were staggeringly obvious in SC less

We attempted to get a blanket so our son could sleep on the floor since the foldout couch is smaller than a single bed (close to toddler size in width), no way to sleep two on it like I was told. We were told numerous times that the hotel had no extra blankets at the time and to try back later .... we tried back later 4 times over the course of 3 hours until it was nearing midnight before giving up. I find it very hard to believe that a Best Western hotel has not a single extra blanket... this fell way short of my regular Best Western. less

This hotel was obviously an Embassy Suites at one time. It’s nice to have the additional sitting area but it’s so dark and depressing in that little corner. The room had a weird smell. More like sweat than smoke, and the furniture was pretty scratched up. My drapes were broken so had to leave the left one open. I was told I’d been upgraded but I couldn’t fathom what I gained. Pros: helpful Patti at the front desk, comfortable bed. I’m a Platinum rewards member and this has been my most disappointing stay with Best Western. less

We stayed here as this hotel offers a discount for UC Santa Cruz families. It's in a good location; very central and close to River Walk area and a short drive to UCSC. Covered parking is another plus, but can be tight and is not guaranteed. We requested a 2-queen room. It also had a sofa bed in the separate living area. It was very comfortable for myself, my husband and our daughter. Hotel is in general good shape. A/C in the room worked really well. Some peeling paint in the bathroom which otherwise looked recently remodeled. Odd windows that open to the hallway - they do have blinds. Amenities in the room were a little bizarre. We had 4 servings of coffee (great), but 3 were decaf (whaaa?). We had conditioner, but no shampoo. Some plugs in the room worked, some didn't. The hotel's computer station printer did not work at all, and one computer didn't have a mouse. We did not stay for breakfast but it looked like a nice set up. Check the amenities: no bar in this hotel, which for families dropping a kid off at college may be necessary. ;) less