Best Western Plus All Suites Inn

My wife and I stayed here while I was in the area for business. We found hair, dirt, and trash in the bed. There were spider webs in the corner of the room. The couches were stained, and gross. The hotel was also loud. less

The Staff was friendly and helpful, they accommodated our group of 25 retreat goers well! The best thing was the breakfast! They put out a complementary minimum) Draft saved at 8:35 PM. feast! and the coffee rocks! The room we stayed in had a couch and chair an extra sink as well as a couple of beds in a separate room. When you walk into the inn the fire and colorful lobby area is fantastic! We brought our own dinner from Pizza My Heart and used many tables there to enjoy it! We were there in 2018 but it did not give that as our choices. less

The room, despite being right off the central eating/main open area, was comfortable and surprisingly quiet, except for the heavy footed person(s) in the room above us. The walls on either side of the bed had light and dark smears on them which was disconcerting as they were obvious. Otherwise the room seemed clean. We couldn’t open our window as it was missing the pin to unlock it and allow it to slide open and the screen was falling off. Breakfast consisted of waffles, pastries, cereal, oatmeal, sweetened vanilla yogurt, eggs, and meat. Pretty standard fare but no healthy, gluten free, unsweetened, or non-dairy alternatives seem at other standard BW properties. We were told parking was going to be an issue given the hotel was completely booked and the under hotel garage isn’t very large. Don’t know where to park otherwise given it’s on a busy intersection corner with no street parking. less

We used our hotel points for the room so I can't complain about the value of the room. But I am disappointed in it. It was an inside room with no windows for fresh air. The AC unit was broken/didn't work very well so the room was super stuffy and unpleasant to be in. Thankfully it was only one night. I will definitely stay somewhere else next time we're in Santa Cruz. The receptionist was very nice. less

On the Best Western website, you are given an option to book a room with a fireplace, which was a big selling point for me! A day before I arrived, I checked my confirmation and it didn't say anything about a fireplace room so I called to confirm. I was told by a very nice young lady that they had removed the fireplaces because of safety issues, but she would check to see if there were any rooms that had a fireplace and would ask if it could possible be turned on for one night. I thought she was providing excellent customer service...even if she had no intention of checking at all...at least she made me feel like she would try. Upon check in, I was told that I was in room 330...The Honeymoon Suite, which made me giggle a little, but ok! When I opened the door, there was the fireplace, and even better...it turned on! I would just suggest 2 things, one is to remove the fireplace option from the website and two is, please refurbish these rooms. The furniture is dated and dingy and cheap looking. For over $200 a night in the winter...I really would expect nicer, maybe more beachy decor. Where it lacks in aesthetics, it makes up for in friendliness and great customer service. less