Best Western Plus All Suites Inn

The first night was great-good, quiet, open garage parking space, nice breakfast-we've stayed here before and liked it. Then reality began to sink in. There was no maid service to make up the room. My husband mentioned it at the desk. The soft drink vending machines were both broken. It took an effort to find the fitness room. There are signs that this place needs renovation badly-torn window blinds, chipped plaster, blistering paint, stained carpet...Black fungus in nozzles of in room Jacuzzi. Next day, no maid service. Mentioned at desk...leave for day. I come back early-no maid service. Complain. Wastebasket full, out of coffee. They tell us we are not in the system. I show my room key card. They say we were assigned a different room number and marked as no shows. Wait, read paper. No maid service. Good I got there before housekeeping closed. Complain. Finally. Stay ok, now have coffee. Leave for dinner. Key doesn't work on return. Complain. Given new room key. Told we will need to move to a different room. Pack. We were here for a family vacation and used our loyalty program points for 3 free days, then had 2 paid days. Maybe this is the reason for the problems; don't know, heard other people complaining at the desk also. Good night's sleep on the last night so 2 out of 5 nights, no problems-below average! less

I was put in a king suite with a bathroom separating the living room and bedroom (it had 2 tvs). It was perfect for my visit to monterey car week and the santa cruz boardwalk. Walking anywhere isn't bad but if you wanna get there faster they have these electric bicycles you can rent. Everything was good breakfast, furnishings, and staff- I wouldn't change a thing keep it up!! less

Good place to go when on a family vacation the beach and boardwalk are a nice walk from the hotel with much to see on the way. Lots of shops to stop by and restaurants to eat at while walking to your destination. less

Our group had three rooms here. We switched one because the wall adjacent to the hotel hallway had glass bricks that let light in all night. The second room pull out sofa was only a twin and we had planned to have two kids sleep there. The third room had a very disturbing vibration each night that went on for over two minutes. There was loud traffic right outside. The "hot tub" was either a tiny pool or a large hot tub that was not that warm and a little dirty. Shower took forever to get warm in one of the rooms. I really wanted to just keep my mouth shut because my mom was paying for the family get together, but it was very frustrating. less

We stayed at this hotel for our summer vacation. The rooms are a decent size with a separate living room area from the bedroom. The hotel offers hot breakfast in the morning, including eggs and a make your own waffle station. The beds were comfortable. I found the hotel not to be the cleanest. There was debris in front of the door of the room the day we checked in, as it had not been vacuumed in a few days. I have found that if you can see some areas not being cleaned, there are other areas that are not being cleaned that you cannot see. There hotel was also in need of minor repairs throughout. The hotel is not close to the boardwalk or downtown Santa Cruz. less