Best Western Plus All Suites Inn

My husband & I booked this trip to spend time with the kids/grandkids at the beach for four days. Hubby had to attend a zoom meeting & work for a couple hours each morning. The ethernet cable did not work in our room. The front desk solution was to change our room. We changed rooms. That cable didn't work either. Then they tried several passwords for the wi-fi, which did not work. We was able to connect the wi-fi through the phone, but it had a poor connection & was intermittent. We were finally able to connect to an outside Xfinity hot spot though my phone for his laptop zoom meetings & work website. This took several hours of our Sunday away from family and caused a lot of frustration. The room was not cleaned well, we found used personal products near the sofa in our suite, disgusting. The breakfast left much to be desired with no hot food or proteins and the coffee was bitter & watery. Two lights in the room did not work, the shower head was stuck on a hard spray and the jacuzzi was out of service (no water with fencing around it). I specifically called prior to booking and asked about amenities we would require (ethernet, wi-fi, jacuzzi & breakfast). Nothing was said about limited breakfast items, no coffee during the day, jacuzzi out of order and lack of ethernet service. The website also states 24 hour coffee, which was only open during the limited breakfast hours. Parking is underground, very narrow & not enough room to avoid door dings, even when being careful. We had to back out of the parking stall to load & unload our vehicle. Two of our three nights we had to wait in excess of 20 minutes for people to leave before we could park and go to our room. Many of whom were not registered at the hotel (there was a notice from management on the windshields). We are extremely disappointed that the name 'Best Western' was on the building. It is in not in any way what we have come to expect from this chain. less

Super close to the beach and downtown. Hotel is always clean, staff is friendly and accommodating. Nice breakfast options. IMy family and I plan on staying here Everytime we come to Santa Cruz in the future less

I did not get the Rome I was told I was receiving. In the Room that I did get looked horrible from ripped things, stains, broken and messed up the walls. One particular woman there what's extremely rude to multiple guess. Eva was her name I believe. I did however get 2 nice gentleman to assist me before my encounter with Eva. Josh was his name. The manager was nice as well. Stating that I will NEVER stay there again. The rooms definitely weren't worth the price! Well my room at that. less

Hotel located very central to food and activities. Room decor outdated and couch looked very old and used. Bed was comfortable. Could have better pillows. Hot breakfast not available yet but had options. Over all was pleased and will stay again. less

not a high end place, but you knew that already. People are nice, friendly, and try hard. Always something missing though...one time we checked in there, and every electrical appliance needed to be plugged in:TVs, lamps, clock...? Last two visits, only one TV worked, We asked desk to take care of it, they said they would, no one did. Time before last, they has three days to fix that problem, and didn't. We stay for the beach and Boardwalk and downtown convenience, not for the luxury of the place. It's okay. less