Best Western Pinedale Inn

We stopped on a 16 hr trip for the night with our golden retriever puppy and we had FREE pet accommodation (and greeted with a dog treat upon arrival) The room was dark for getting good sleep and beds were comfortable. The shower pressure and soaps were even great! In the morning they had grab and go breakfast which was great. The staff were very friendly from the girl that booked us over the phone to the final goodbye. Highly recommend for a clean, great nights sleep on your road trip pit stop! less

One night last minute stay. After a terrible dirty stay in Island Park we just marveled at everything this hotel offered. Clean clean clean. Extra friendly check in staff. A real breakfast hot and cold offerings and all tailored to COVID protection. Large beautiful room. Clean bedding and pillows. First place in 3 week travels that we did not pull out our own pillows and cleaning supplies. So happy!We booked 5 more nights at BW Plus elsewhere hoping we will have as good an experience. less

We had a nice room. It was in the very way back, able park next to it. The room was big and clean. Comfortable too! My daughter and I enjoyed the indoor pool and hot tub, it was fabulous! BEST OF ALL - they served a hot breakfast instead of brown bag special! They had enough space to spread the tables out. A employee cooked and served whatever you wanted. I was able to enjoy talking with fellow vacation families and share stories. The staff jumped in on the conversation and shared their stories too! (ANIMAL/MOOSE sightings mainly! LOL) Definitely will be back! less

We recently stayed here passing through Wyoming on our way home from a road trip. It's rated as a 2 star hotel, and you get what you pay for. Unfortunately, we had to pay a lot more than it was worth as the whole area was close to being sold out. We also had to unfortunately book on Expedia because of the shortage of rooms in town. Expedia advertises the hotel as having 2 queen beds in their rooms. They are not. They are full/double beds-not queens. Not sure if that's the fault of the hotel or Expedia, but something to be aware of. They either do not require masks (despite signage saying otherwise) or just don't care as there were several guests checking in at the same time without them. The woman working at the front desk didn't have hers covering her nose either. Upon checking in, the front desk agent asked for my ID, which I gave him. I presumed to simply check to make sure it was me who was on the reservation. He then proceeded to type all of my personal information into the computer, so I presume I will be getting much unnecessary communications from Best Western in the future. During our checkin, the woman at the front desk then came to the agent that was helping us, and interrupted him by saying that it was time for her to go home. He was forced to respond and tell her that wasn't an option at the moment. Very awkward for us. The other front desk agent was in a t-shirt and what appeared to be a bathing suit checking people in. Not sure what was going on there, but it was unprofessional all around. The hotel is old, and they've done little to update it, but it worked for a night. The walls are paper thin. We could hear the people next to us having a normal volume conversation and could hear every word. The people across the hall apparently felt that it was necessary not to ever use their keys and simply leave the deadbolt on so that every time they came and went (which was frequently at all hours of the night and morning) so that it slammed very loudly. There are other properties in town. Use this as a last resort. less

It wasn't just that this stay was disappointing, the cavalier attitude of the staff made the experience an unhappy one. When we checked in, they initially tried to put us in a room that smelled like it had been smoked in. We requested a change, and the next room had several deficiencies. 1) the faucet fixture in the sink was loose and made it difficult to turn the water on 2) the 'hot water' was warm at best. We had to ask twice before this was rectified. 3) the toilet would self flush itself through the night. When we pointed it out, it was not till the next day before it was fixed. All of this was not enough for us to write this review as we were eventually able to get the issues resolved. But, as we checked out, we were told the balance was $0 as we had paid via Expedia a couple of months before our stay. Then, we get home and I look at my credit card bill and they charged me again for 4 nights. I called the hotel to complain and they left me on hold for 1/2 hour. I called back twice and they ignored my calls evidently recognizing the number. The next day, I called up the front desk. The lady looked into the billing and acknowledged I was right- that I had been billed twice. But, she refused to immediately issue a refund saying she was not authorized to and would have to contact the manager. She never did and I called back again. The new lady said she would not help me and that I had to contact the manager directly As pf now, they owe be $460, and there is no indication that I will get I will have to call Best Western Corporate directly to get our money back. I have to admit I am shocked that they charged my credit card for the stay after acknowledging both at check in and check out that the room had already been paid for. That has never happened to me before. Buyer beware!! less