Best Western Pinedale Inn

Everything went well at check in. However, key did not work in lock. Pool room too dark to let kids swim. Hot tub not working plus no light in it which is illegal. As it turns out this is just as well because the pool water was green - saw it the next morning. The front desk agent's answer to our questions was always "I wouldn't know". The real problem was the breakfast. All eight people in our party including children came down with dysentery which is attributable to either the waffle mix they use (old) or the gravy (even older) . The Wyoming Department of Health does not consider dysentery a reportable disease. Travelers beware. Also, the manager has horrible customer service skills. This place is dirty and is not ADA compliant. less

When my wife and I realised we were safer staying overnight than driving through the snow back home, I was pleased to remember that I had a Best Western Rewards account and appreciated all the comforts they provided, from the fireplace to the decor and friendly service. Gave us time to find dinner options in Pinedale and get familiar with the city as well. less

The hotel does have two buildings and does not have an elevator. Keep this in mind if stairs will be a problem. The rooms are nice and the breakfast very good. The staff is friendly, but they did demonstrate some trouble handling certain billing related tasks. Everything worked out for us in the end. If you're spending time in Jackson, and planning to head out towards I-80 the next day, you would do well to stay here that night. It is a bit of a drive, but the cost savings are worth it and the place is pretty decent. less

Clean hotel with really helpful and friendly staff. Room spacious with very tiny bath. Comfortable bed for sleeping, not so for sitting! Towels and linens were thin and rough. Tub slippery with no grab bar. Good breakfast with nice eating area. Price very reasonable. Bring your own hair dryer because the one in the room is 2 speeds and goes from hot to hotter. Direct TV service would not access NBC. less

We arrived late. They put us in a building in the back on the first floor. No elevators. They failed to tell us that the local workers that come and go all night are on the second floor. We heard running up and down the hall and doors slamming ALL NIGHT long! No sleep. Very dissatisfied! less