Arrived 7:15pm on Oct 20, 2018 and was really excited to watch my college football team for the night. Thanks to the wonderful TV with only a manual on/off switch and xfinity cable provider, the remo... more
Arrived 7:15pm on Oct 20, 2018 and was really excited to watch my college football team for the night. Thanks to the wonderful TV with only a manual on/off switch and xfinity cable provider, the remote would not work. Well, one hour ten minutes later, after my third call to the front desk, the only person on staff shows up to my room. After three trips in and out of the room, we finally have service. Ok, so time to go to bed. What is the new sheet system they put on beds that makes you feel cold all night because you have no comforter/bedspread. Should I call it the lack of comfort system. Mattress also was not acceptable and the pillows did a number on knocking my neck out of place. Ok, time to get up, can’t take tossing and turning anymore. My wife gets in the shower a little before 5:00 am, and pulls up on the diverter valve and it falls apart so we cannot take a shower now. Call the front desk for service, sorry maintenance man doesn’t get to work until 7:00am, oh wait, he doesn’t work on Sunday. They have no outside service they call under these circumstances and they also will not provide a refund for their poor performance. Would not recommend this establishment to anyone. Do not like this style sink either. Love that cover at the foot end of the bed for keeping my arms warm. less
Paducah-Hotels, Manager at Best Western Paducah Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 270-443-2323.