Best Western Paducah Inn

Just keep driving to Exit 4, where you get a much better hotel for less money. Checked in the hotel and the smell in the Hallways was that of mold and mildew, old musty dirty. We walk into our room and the smell of cigarette smoke was overwhelming. We went to the My husband went to the front desk and reported it all he got was "I'm sorry" I went to the front desk and handed a bottle of Clorox room spray and was told to bring it back when I was done. WHAT? The bathroom sink had black hair in the drain, the shower had mold on the shower curtain, the drapes on the curtains were torn and dirty. We left for a night out and upon return, the room still smelled like smoke!!! Again complained and again so sorry I will talk to my manager. I hope we do not get the computerized standard reply " We are sorry, call me directly BS that is spewed to everyone else who has hade a complaint.. no, I am taking this to the National Headquarters in Phoenix AZ. So for the next poor souls who decide to stay, for your convenience, I am including the Corporate contact number. BEST WESTERN CORPORATE, PHEONIX, AZ In North America Call: 1(800) 528-1238 Hours of Operation: Monday - Friday: 7 a.m. to 8 p.m MST Saturday and Sunday: 8:30 a.m. to 5 p.m. MST less

The Best Western was very clean and well maintained. The rooms were very spacious and the hot breakfast was perfect with many varieties such as sausage, scrambled eggs, waffles, and bacon. Parking is well lit and safe. Manager was on duty at the time of check-in and was extremely friendly. less

I had reserved a room and upon check in I was told the rest of the hotel was full. Check in went smoothly, desk clerk was very nice. While walking down the hallway to my room I noticed a strong foul smelling, musty odor. The smell was weak in my room, but the room was very run down and filthy. There numerous stains and cigarette burns in the carpeting, even though this was supposed to be a smoke free hotel. There was mold/mildew on the torn shower curtain. The curtains/valances were stained with who knows what, and there were cobwebs hanging from them. The refrigerator had been turned off and was warm, the freezer section had standing water in it from defrosting. It was useless from my standpoint so I kept my perishable items in my cooler instead of the refrigerator. When I turned on the TV I had video but no audio. After I tried troubleshooting it I contacted the front desk and they came down to assist me with the volume. They were not able to fix the problem and since there were no other rooms available I did not have the option of moving. Throughout the night there was an intermittent high pitched noise that seemed to be coming from the air conditioning equipment by the window. This kept me awake for most of the night. In the morning I found bugs in the room and even captured one and brought it to the front desk and asked to speak with the manager. I relayed all of the issues with the desk clerk and she even went to my room with me and verified all of my concerns. The desk clerk told me the manager was running late and would be there by 8:30. I waited in the lobby for the manager until the desk clerk told me the manager had just spoken with her and told her he was running even later and would not be there until 9:00. I asked the desk clerk to have the manager contact me by phone as soon as he arrived, left the bug with her to give to the manager, and I then checked out of the hotel. I waited until 9:30 then I called the hotel and requested to speak with the manager. The desk clerk verified she had given him the message to contact me, the bug I left for him, and informed him of all the problems I had encountered. When I spoke with the manager he didn't seem to care about my problems. He told me he would make an adjustment to my bill, but would not tell me how much. I requested full refund for the amount paid and he refused. His adjustment ended up to be only a 25% refund. less

Stayed here before and the staff made up for the shortcomings of the actual structure. Not this time. I don't think I saw a single smile from any staff member and I almost felt like I was intruding. The room was definitely not clean. Not sure why there was a hanger laying on the floor. Also saw a plastic spoon and a straw cover between the nighstand and the bed and spills on the nightstand. I'm not even going to discuss what I cleaned out of the tub before we used it. We checked in fairly late and I was too tired to move. The next day we tried to get in the hotel and our keys didn't work so I had to trudge around the hotel in the rain to find out why. Even though we had checked in for multiple days, they showed us checked out and asked if we were extendng our stay. Breakfast was nothing out of the ordinary and most of the food was lukewarm unless you stirred it before getting your food. They had a good selection of teas which I really appreciated. After leaving I realized I had left something in the room. I called and they said housekeeping hadn't turned it in and if that happened they would contact me. Every other hotel where that has happened, someone checked immediately to see if the item was still there. Best Western is my usual hotel of choice. We make several trips a year to this area and I'm not sure we'll stay at this one again. less

This hotel has a very bad odor hallways and rooms .. AC units don’t work well and rooms are dirty . Food was cold .. the price was high for the type of room .. carpet had cigarette burns and dirty curtains less