Not a Best Western
20/06/2018 Elly R, Willoughby, Ohio
We were travelled thru, and we had to stop for the night, our room smelled so bad, that we asked to change rooms, I asked the front desk attendant to come and smell it, since he was giving me a doubtf... more
We were travelled thru, and we had to stop for the night, our room smelled so bad, that we asked to change rooms, I asked the front desk attendant to come and smell it, since he was giving me a doubtful looks. The hallways also smelled so bad, and later we saw the attendant walking around with a plunger.
The room had the look of clean room, however looking closely you can see how dirty the carpet is. The chair in the room had cuts in it, and you can see the filling coming out.
I had a hard time sleeping, because the sheets and the pillow cases didn’t smell good, and obviously they don’t change them unless the have to.
The breakfast was just as bad, with some tiny old bagels and English muffins, I didn’t try to check out the rest.
Who ever was cleaning in the morning, left small piles of swiped dirt by the wall in the whole way. It is a shame since Best Western used to be a good motels. I don’t think I will ever stay in any Best Western again. less
Paducah-Hotels, Manager at Best Western Paducah Inn, responded to this review
Let me start by thanking you for taking the time and giving feedback regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our guests. We have taken steps to resolve these issues for both our guest's satisfaction and their safety. We take this very seriously. Once again, we appreciate your business. Thank you! If we can be of any assistance in the future, don't hesitate to contact us at 270 443-2323