I am a BW member, so I have stayed in a lot of the hotels, however, this one is not up to BW standards. We stayed in room 108, and once we walked in, we immediately looked at each other and asked what... more
I am a BW member, so I have stayed in a lot of the hotels, however, this one is not up to BW standards. We stayed in room 108, and once we walked in, we immediately looked at each other and asked what the smell was about. We found some type of powder on the floor, a disgusting and unchanged pillowcase, and 3 Cocoa Puffs on the floor. I turned in the gross pillow and pillowcase, for all new clean pillow cases, since they all smelled. We would have left but we purposely stayed here for the promotion of one free night and we knew we would only be here from 6pm-6am. The only plus regarding this hotel was the guy who checked us in. less
Paducah-Hotels, General Manager at Best Western Paducah Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 270-443-2323.