Hotel was fine, but noisy guests not.
05/06/2019 Kellsbells1031, Largo, Florida
This hotel had excellent staff at the front desk for both our check in and our check out. The room was clean, the bathroom was clean and fully stocked with toiletries. The satellite dish or cable comp... more
This hotel had excellent staff at the front desk for both our check in and our check out. The room was clean, the bathroom was clean and fully stocked with toiletries. The satellite dish or cable company though was terrible, television shows were freezing up or not coming on at all and no there was not any inclement weather so that was kinda a drag. My biggest complaint was the noisy disrespectful guests across the hall. They apparently had two rooms and the kids constantly were going in and out the heavy doors well until midnight, running in the halls, loud talking by the adults kinda made the stay pretty unpleasant. It was like they were the only guests and had the whole place to themselves. Yes, I could have complained about both the tv and the noise but what good would it have done? Breakfast was your typical continental breakfast, there were staff present to restock and clean things. Overall it was an average stay. less
SamLuciano, General Manager at Best Western of Lake George, responded to this review
Let me start by thanking you for commenting on our hotel regarding your wedding. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guest.
Regarding the other discourteous guests, we do our best to handle occasional issues, such as noise after hours. Although our staff is trained in these areas, we find each one is unique and offers a new challenge. We are sorry if your stay was disrupted.
We did switch to a new satellite provider recently, which seems to have incurred some problems during the transition.
Again, I want to thank you for this useful feedback.
We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.