02/11/2019 Joseph I, United States
My wife & I decided to take a trip off-season to Lake George, a place we hadn't been to in 31 yrs since our kids were young. We chose BW, not just because of the price, but also based on our prior BW ... more
My wife & I decided to take a trip off-season to Lake George, a place we hadn't been to in 31 yrs since our kids were young. We chose BW, not just because of the price, but also based on our prior BW stays elsewhere. We were not disappointed. Firstly, when I was having trouble booking online, the room that we wanted seemed to sell out before I could finalize the booking, I called the hotel directly and talked with Carol about what had happened. She immediately looked into it & helped me book the room we wanted. When we arrived, the entrance & lobby were both clean and inviting. Our room was clean and the bed was comfortable. There was coffee, tea & hot chocolate available in the lobby 24 hrs, which we helped ourselves to when we came back at night. Breakfast was fresh and had more than enough items to choose from to start the day. Besides the waffle station, there were 2 hot trays, eggs & sausage. There was a variety of both hot & cold kinds of cereal, breads, muffins, fruits & yogurt. And, oh yeah, juices, teas & coffee. Every morning, we saw Carol at the front desk, who was both extremely friendly and very helpful with her knowledge of the area and its changes since we were there last. We are looking forward to going back in the near future with our family and will most definitely stay here. less
SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Joseph I,
Thank you so much for taking our survey and sharing your experience with other travelers.
I’m happy you were pleased with your experience at our hotel. We do our best to accommodate all our guests needs. I will share your comments regarding Carole at our weekly Managers meeting.
We would be honored to host you again, anytime you visit our area.
Again, thank you for this feedback! It was our pleasure to serve you.