27/12/2018 karinclimber, Davidson, North Carolina
We are staying here now and would leave had we not already paid in full. IT IS SO NOISY. People are in and out at all hours of the night with cars and trucks rumbling, doors slamming, beeping, dogs ba... more
We are staying here now and would leave had we not already paid in full. IT IS SO NOISY. People are in and out at all hours of the night with cars and trucks rumbling, doors slamming, beeping, dogs barking. We have gotten no sleep.
We have a dog with us and she is so on edge because of all the ruckus. The room is basically in the parking lot so you can't get away from it. At 2 am last night, someone loaded and packed their entire car - open door/close door/open door/close door. Around 6 am, some little dogs went bonkers and sounded like they were trying to kill each other.
We also had to pay a $30 a night pet fee when we arrived since we booked through hotels.com (it was in the fine print that was found after clicking through several hidden links.) You would think when a listing says "Pet Friendly" and you book and receive your confirmation with no mention of a pet fee, you aren't going to receive a $200 surprise when you show up.
This place also isn't particularly nice or clean - there was a used bar of soap in our shower, the tissue box was empty, and our shower leaked around the curtain and the towels were filthy after we dried the floor. We even had a towel with hair all over it. The bed isn't terribly uncomfortable and the pillows are okay - the blanket smelled perfumey so we just didn't touch it in case it was not washed.
Just about the only redeeming quality is the breakfast and the guy who cooks it - a great selection and he is really friendly. The day manager is also really nice - she seemed pretty grossed out by our towel situation. less
BWCovington, General Manager at Best Western Covington, responded to this review
Dear Karin Climber,
On behalf of our entire team, I would like to apologize for your experience. We want all of our guests to have the best experience but something here went terribly wrong. Would you give us another opportunity to regain your trust in us and Best Western? Please contact me at the hotel at 985.892.2681