Best Western Normanton Park Hotel

Really this is not a good hotel rooms are dirty and run down , nothing in the room works have to strip toilet to flush. Only thing going for hotel is the lake probably because best western don't control, I would seriously think about sleeping in your car rather than stay in this room . Picture is inside the only wardrobe you get in room or should I say fridge 😉 less

Firstly I have to say that the staff here were extremely courteous and helpful! Bravo for a sterling effort in difficult times. Without them this would have been a totally different experience. Very hard working people. The building was, from the outside very promising. The room (and indeed the remainder of the place) was ok. Quite tired and in real need of some tlc. Breakfast was an issue but did what it was designed to, despite being basic and delivered in a bin liner to the door every morning. A little more care and flexibility in that regard would have made life much easier. Food in the evenings was more than adequate, although a more varied menu for this length of stay would have been appreciated. Not cheap for what it was. The local area was lovely despite many places being closed due to the restrictions. If you enjoy the outdoors and cycling it will hit the spot. As so often with such chain hotels there is a veneer of class which is let down upon closer inspection. But last comment goes to the staff. Well done! Tough gig! less

I was booked in as part of a wedding party. The public rooms were well kept however the bedroom had seen better days. The room was far from spacious-luckily I was by myself or it would have been very cramped. The wardrobe was about 1ft 6 in wide. carpet was threadbare in places. The celling need a good clean. Bathroom had a jacuzzi bath which did not work - they had the maintenance man look at it was not abled to be repaired. There was an automatic toilet seat which did work once I found out how. I repaired the wc cistern which kept sticking and running water. The shower managed to spray water outside of the bath and there was nothing to stop it running into the bedroom. The doors to the balcony did not lock properly and I was woken at 3:30am with them creaking open. There was a strange sort of emergency light in the bedroom that stopped the room from becoming dark when the lights were off. Due to covid the breakfast was in a bag to eat in the room; just enough for two people, not very exciting and you got the same each day. Could have done a lot better. On the plus side the bed was comfortable and the staff were very friendly and helpful. less

The bedroom had sloped walls which made it difficult to move around the bed. The WC was quite claustrophobic if you don't like small spaces. The "continental" breakfast served left a lot to be desired: - no choice of yogurt flavour, fruit type or plain/fruit muffin was given - so you take what is given. Most continental breakfasts have meat and pastries available - this did not - it seems odd, even in these times of Covid 19 to restrict the choice so much when the restaurant on-site is open for lunch and dinner The setting was very picturesque less

The two big signs on the side of Rutland Water welcomed us in for a morning coffee. It was a bit of a walk up to the hotel. When we get there, there is a small sign on the door telling us morning coffee is no longer available and the hotel now only opens from midday. I don't mind the decision to close for coffee- presumably Covid related- but why not cover over the signs? Lazy. less