No hot water, no breakfast, and the management don’t care
27/08/2018 Fluffalicious, Sydney, Australia
We stayed prior to a wedding and paid £111 for room only. The hotel decor is very tired, and there is a strong smell of disinfectant. The curtains in our room were half falling off the rails, and the ... more
We stayed prior to a wedding and paid £111 for room only. The hotel decor is very tired, and there is a strong smell of disinfectant. The curtains in our room were half falling off the rails, and the carpets are filthy.
We went out and found that they had moved us to a different room.
We had no hot water in our room, we were offered the golf showers where you stand with a finger on the button to get the water to run, but there was no hot water there either, we were going to a wedding and were unable to get ready,
We had to wait for someone to check out, and then use their room, which had not been cleaned, in order to have a shower. no robes were provided so we had to walk along corridors in our towels,
Management don’t care, I have just spent half an hour on the phone to them. I asked for a refund and they refused.
Stay somewhere else,
Holmes mill in clitheroe is lovely! less
BBryan, Owner at Best Western Mytton Fold Hotel & Golf Club, responded to this review
I'm sorry to read that you didn't like your stay but when you arrived at 11.30 am to check-in and we confirmed that you had booked for a single room this turned out that you actually required a triple room hence the slight hiccup at reception which unfortunately required the room change later. Also the rate that you booked was for room only, I believe my daughter explained this at the time and you said that you didn't require breakfast. We offered you a partial refund for the hot water issue and my apologies for the inconvenience this caused. Finally to say that the management don't care is a little harsh as I believe the head housekeeper spoke with you and even managed to get a plumber to attend on the Sunday morning, she also prepared another bathroom next door so that you could us the facilities there. I believe you used a four letter word to the duty manager when he rang you yesterday about the hot water issue and that you would be using social media against us...