Best Western Monticello

This was a nice clean and quiet hotel. Check in was fast as was check out. Our room was spacious, clean and comfortable. The shower had good water pressure and the water was nice and hot right away. The beds and pillows were very comfortable. Breakfast had a nice selection of basic breakfast food. less

We never were able to stay there, but since we were charged - I feel like I'm entitled to a review. We were going to a funeral in Monticello IN, and somehow we ended up booking a reservation in Monticello NY. We called the NY hotel, and Best Western customer service, as soon as we got checked in the correct hotel, but neither the central reservation service nor the hotel would help us out. Instead, they kept the "case" open for two weeks, and after three back-and-forths, said they could comp us for a trip to New York, which we'd never use. This is keeping in mind that we also paid rack-rate at the Monticello IN location! Just be really careful if you are booking online - since the central website doesn't appear to have the authority to fix errors or provide refunds, and the Best Western Monticello is unwilling to help, even in the case of a common mistake and prompt notification. Other hotels figured this out years ago - I'll make sure to use one of them next time. less

This hotel is located 2 exits away (approx 10 minutes) from the NY Resorts World Casino Catskill. The hotel has 2 floors. We had a king non smoking room located on the second floor near the elevator. The hotel is not very modern. The room had the sink located on the outside of the bathroom away from the tub/toilet. I wasn't too thrill about that. There is a full size tub which has the jets for usage and also the bathroom can be turned into a sauna. A few of the tile on the floor in the bathroom was cracked and no mirrors inside the bathroom. Water temperature for shower was good.The microwave was extremely outdated yet functionable (after we flipped the switch down at the door for it to have power). The bedding was decent as were the pillows. Temperature control was in the room. There is no safe for you to lock your valuables in when leaving the room. There was a small sofa in the room which was nice for sitting. We only stayed one night so there wasnt much sitting. The room was adjourning to another room in which you can hear "all of the other occupants conversations". Good thing they were checking out when we checked in. I did have an issue with checking in and being charged. Let's just say I have $254 worth of pending charges on my Discover because of some glitch and me being quoted a "incorrect price". Well that's surely not going to be my problem. Lets just say this is still a work in progress. There is complimetary breakfast...coffee/tea, juice, muffins, breads, bagels, cereal, yogurt, fruit, a few hot items...and yes there was a waffle machine. Breakfast was to end at 9am...due to an electrical issues the breakfast was extended. The eating area is a small space so watch out for lil ones running about while you fix your coffee. :) There are a few eating places next to the hotel. We ate at the Colosseo Restaurant which is right next door (walking distance) to the hotel. I will write a review for them too. Overall this hotel needs some updates. The staff was friendly. Will def be a selection for stay in the future. less

This is a good place and a decent rate. It definitely one of the better choices when it comes to big names hotels. Very convenient if you are a contractor working in the Correctional facilities nearby! less

Was hit with a really bad snow storm and had no choice but to stay here. Staff at front desk was pleasant. We had called prior to heading over and luckily they had a few rooms available. There isn’t a restaurant on the premises but there is a little Italian restaurant right next door. Room had two beds and was fairly clean. The chair had some staining and the bathroom tub could use a good cleaning. Plenty of pillows on the beds, fridge and microwave in the cabinet. Didn’t stick around long enough to check out the rest of the building. It served its purpose in a pinch and is still the better hotel choice for the area. less