Best Western Monticello

Great location allowing access to highways, local airport, recreational facilities, activities, such as the water park and race tracks, restaurants and the city of Monticello. The surrounding mountains and valleys are a plus. less

Clean rooms. Prompt service. Good breakfast. The stay was comfortable but apparently there was a misunderstanding between me and the staff over a possible Triple A or Senior discount for the price I was quoted. Paid the quoted price after being told the cards I presented were considered. less

My husband and I stayed for one night this past Friday. We want to check out the casino. Room was spacious and clean. The Italian restaurant next door was very good, we ordered takeout and ate back in the room. Nancy at the front desk was wonderful, very friendly. Would definitely stay again! less

This was a nice clean and quiet hotel. Check in was fast as was check out. Our room was spacious, clean and comfortable. The shower had good water pressure and the water was nice and hot right away. The beds and pillows were very comfortable. Breakfast had a nice selection of basic breakfast food. less

We never were able to stay there, but since we were charged - I feel like I'm entitled to a review. We were going to a funeral in Monticello IN, and somehow we ended up booking a reservation in Monticello NY. We called the NY hotel, and Best Western customer service, as soon as we got checked in the correct hotel, but neither the central reservation service nor the hotel would help us out. Instead, they kept the "case" open for two weeks, and after three back-and-forths, said they could comp us for a trip to New York, which we'd never use. This is keeping in mind that we also paid rack-rate at the Monticello IN location! Just be really careful if you are booking online - since the central website doesn't appear to have the authority to fix errors or provide refunds, and the Best Western Monticello is unwilling to help, even in the case of a common mistake and prompt notification. Other hotels figured this out years ago - I'll make sure to use one of them next time. less