My husband booked this hotel as a surprise for our wedding anniversary. I have to say he did pretty well!
First of all, the staff was INCREDIBLE. The young gentleman who checked us in was very helpful, down to helping us figure out where I could get my medicine that I left at home and giving us very detailed directions to Wal-Mart (from which we of course emerged with WAY more than my medicine!) And Nanette, the young lady who checked us out, not only looked up the two places that were on our "must" list, but even printed out directions to both of them for us! She also verified that we are getting our Best Western Rewards for this stay.
I'm not sure what other people are saying about the town; at least where the hotel is seemed safe to us, and I'm very sensitive to that. Parking near the main entrance is at a premium; however, there is a side entrance, and if you know about that, it's a lot easier to deal with your luggage.
We asked for a late check-out; no problem to check out at noon. Only issue I had was we did get a knock on the door at 11:30 am, but I just said we had a noon check-out, and we were fine. We started leaving the room shortly after noon, and were told we were fine; absolutely no hurry. We've been finding lately that simply asking for late check-out is all we need, and haven't had a problem since.
Room was clean. TV was HUGE, and very nice. More premium channels than most hotels (still wish they'd get Hallmark Channel!) Mini-fridge and a microwave - saved a ton of $ on eating out, as we were able to get ourselves a couple nice meals and dessert at Wal-Mart. Room was handicapped accessible as requested - grab bars by the commode and the tub; the tub was probably one of the safest as far as the bars go.
Yes, the decor is dated, but if we wanted to pay for carpet, drapes, and a bedspread that aren't goldenrod and brown, we'd go somewhere else. And pay a lot more. We were honestly just there to sleep, so the color didn't bother us at all.
Now, what's making me make this a 4, not a 5 rating: there were 3 dead bugs on the bathroom floor. I was able to pick up two of them, but one was under the sink and I just couldn't reach it. I didn't notice them until a few hours before we checked out, so I reported it when we checked out. Nanette was very sweet and apologetic, assuring me she would let housekeeping know. I'm sure had I noticed it the night before that someone would have taken care of them for us.
The bedspread had weird little "pulls" in it - kind of like a cat had been clawing at it. Again, no biggie, but definitely worth a mention.
Also, I found several items of clothing in the top drawer of the dresser, obviously left behind by a previous guest. I did bring it to the front desk around 1:00 AM when I found it; the clerk at that time didn't seem as concerned as I was that they be returned to the rightful owner (it was a dark gray/black sweater, black cami, striped shirt/blouse, and a couple other items. Room was 121, in case the person who left them happens to read Trip Advisor!)
The walkway from the side parking lot was taped off; fortunately, there is a small ramp to the left of the stairs that I was able to use. As seems to be the case, there are only 3 handicapped parking spaces. Not kidding that we missed out on getting the last one by about 5 seconds - we were about to pull away from the entrance when my husband let another car pass - and they got the last handicapped space. This was before we knew about the side entrance; we'll know better next time!
One more thing: there was either a power outage or "blip" at some point during the night. We woke up to the clock blinking. There is no battery back-up for it. If you need to be up at a certain time, set your phone alarm or ask for a wake-up call, just in case; don't rely on the alarm clock in the room.
All in all, we're planning a trip back to the area in a few weeks, and we're definitely planning on staying at Best Western Monticello at that time. Hopefully we'll be able to use the pool and enjoy the breakfast next time. The price was more than reasonable, especially for the time of year. less