Best Western Monticello

16 Raceway Road, Monticello, New York, 12701-1109, United States
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Best Western Monticello

Enjoy convenient access to the Monticello Raceway, the Holiday Mountain Ski area and the beautiful Catskill Mountains while staying at this full-service Monticello hotel.

Situated in the foothills of the scenic Catskill Mountains, the Best show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
16 Raceway Road, Monticello, New York, 12701-1109, United States

Reviews of Best Western Monticello

Traveller Overview:
3.5 Rating: 406 reviews
Excellent 31%
Very Good 27%
Average 20%
Poor 9%
Terrible 11%
Rating

Tduffio, wrote review 28/10/2020

Clean the rooms

The sink drained very slowly. The bed spread had ashes on it. I had to clean the jacuzzi before we could use it. They sprayed the room with some kind of heavy perfumed spray that set my asthma off.... more

Rating

drewrus10, wrote review 17/10/2020

This hotel was not what I expected. The look was old fashioned. The pool was not heated. You’re charged double which tim

This hotel was not what I expected. I will never stay again. The look was old fashioned. You’re charged double and they do not tell you. Their customer service was not well. The pool wasn’t heated lik... more

Owner Response
Brijesh Patel, General Manager at Best Western Monticello, responded to this review
Thank you for your feedback. We apologize if you did not find the heated pool to be warm enough, in the future if you ask the front desk we can turn the heat up to your liking, we hope you reconsider giving us a second chance as we would love to have you back. Thank you, Best Western
Rating

Silver0920, wrote review 16/09/2020

Best Western is almost Best!

Facilities, service, personnel and appearance inside and out were all very good, rate is fair and competitive. Amenities in room were sparse, Considering the competition I can't say it is the Best but... more

Owner Response
payal Patel, General Manager at Best Western Monticello, responded to this review
Thank you for your review! We're glad you found the quality of our hotel to be acceptable. We're always striving to improve. We look forward to seeing you again! Safe Travels!
Rating

Stampwithfriends, wrote review 10/03/2020

Thank you

Staff extremely friendly and helpful. Experience from check in to check out was pleasant. Clean & love the decor. Breakfast was a 10! Great Variety. Pool nice too. Rooms clean. Conference Room is larg... more

Owner Response
BWMonticelloNY, Front Office Manager at Best Western Monticello, responded to this review
Thank you for your great feedback. It was a pleasure having you and your entire group! We hope you had fun, and hope to see you back here soon. Thank you, Jennifer
Rating

StampFriends, wrote review 10/03/2020

A pleasure

I used this hotel for a weekend event and it couldn't have gone better. The complete experience was a pleasure. The management staff was extremely helpful from the start to finish. We used the confere... more

Owner Response
BWMonticelloNY, General Manager at Best Western Monticello, responded to this review
Thank you for your great feedback. It was a pleasure having you and your entire group! We hope you had fun, and hope to see you back here soon. Thank you, Jennifer