Terrible service.
26/09/2019 drmorency, Boston, Massachusetts
As a state business traveler, I booked the hotel on their website. I presented a State ID and tax-exempt form as required. When I checked out, I was charged tax. The desk person would not change th... more
As a state business traveler, I booked the hotel on their website. I presented a State ID and tax-exempt form as required. When I checked out, I was charged tax. The desk person would not change the receipt but assured me the manager would do so. When I arrived home, the receipt was tax-free but the bill was not at the state rate as promised. No amount of negotiation on the phone would change this. I was charged $135 for a room that is advertised online for $94.50.
Now the room. The toilet is built for a baby's rear end and is nearly unusable given the space between the toilet and the bathroom door. The showerhead is approximately 4' 9" above the floor of the tub and I had to get on my knees to rinse off. The sink is in the middle of the living space, not part of the bathroom. Not so hot for privacy if you have kids, etc.
In short, do not book this hotel if you have any need for service or comfort. less
BWMonticelloNY, Front Office Manager at Best Western Monticello, responded to this review
Thank you for your feedback, as we spoke the other morning and yesterday, your room was not booked through our website and instead you used a third party booking service. The rate of $135.00 that you paid was the exact rate at the time of your booking, if you feel this is an error please reach out to that booking agent. We were able to remove the taxes for you however I could not touch the rate as it was not our booking. Im sorry if there was some miscommunication when we spoke in person and on the phone. However, our offer for a discount on a future reservation with you still stands, we do hope you are willing to give us a second chance. Please book directly next time if you would like the state rate 8457964000.
Thank you,
Jennifer
Best Western Monticello