Best Western Monticello

Checked into first room and AC didn’t work. Switched rooms and shower was filthy, one of the outlets didn’t work, one of the lights didn’t work. Pool closes at 8pm so don’t think you can check in and go to dinner then come back and get in the pool. But at least they charged me an arm and a leg. less

This $50/night hotel charges nearly three times as much for dirty and dingy rooms, lamps that don’t work, and 1980’s style bathrooms complete with dirt and hair leftover from the 80’s. Go the extra miles to the casino hotel or literally any newer property. less

Called to book a room and was not asked about the number of guests. Arrived at the hotel to be argued with and lied to by the front desk guy who booked my room over the phone (he has a distinct accent.) He then upcharged for the number of guests and claimed that he did ask for number of guests on the phone and that if he didn’t then it wasn’t him on the phone. It could have been less of a problem but he had a very unprofessional attitude and tone about a problem he was partially responsible for in the first place. Front desk also did not answer phone from 8PM-8:30PM when I wanted to call to ask about the fitness center hours. Poor service less

We found this property at the last minute on a Saturday as we wanted to go to Resort World Catskills. I was also skeptical because since the close of the raceway, the area seems somewhat deserted. The room was nicer than expected. Lobby staff was minimal, but friendly and helpful. It was closer to the casino than we first thought (maybe 10 minutes away). The only negative was the fact that the shower had no grab-bars and my husband, who has mobility issues needed a shower chair which the hotel did not have. However, the complimentary breakfast was a plus as it was more than just coffee and pastries. less

This hotel is past its prime and in need of better management. After a 2-week road trip, this was the absolute worst hotel we stayed in. While trying to check in, there was a group of 8 Hispanic boys ahead of us. Only one of them spoke a little English and they had all their things in plastic grocery bags. The front-desk guy (there was only 1 person at the desk) was on the phone for almost 30 minutes talking to somebody and asking who was going to pay for their rooms. He glanced at me once and said I could sit in a chair in the lobby and then looked away. He never asked anyone else to help him get other people checked in (several more people were now behind us in line) so maybe there wasn't anyone else available. After finally getting our keys, the room was musty-smelling and in great need of newer furniture. A/C was noisy and barely cooled the room during the night. The bed was not comfortable. Woke up the next morning and found a used band-aid at the bottom of the bed in between the sheets and no, it wasn't mine. When we checked out, I tried to use a $20 gift certificate given by Best Western. The lady on the desk was nice, but she didn't know how to use it. After trying for 10 minutes, she called somebody for directions. For another 10 minutes, she kept trying different things, but couldn't get it to work. After 20 minutes of standing there, I told her to just forget it, if she managed to figure it out, just send me an email. To her credit, I got the corrected receipt via email that afternoon. By the time we pulled out, we just wanted to get as far away from this place as possible. Combined, we spent almost an hour waiting to check in and out. Best Western should be ashamed to have their name on this one. less