Room 108, January 2/2017
03/01/2017 Hoot1man, regina sask
Well I actually started out in Room 107, but the temperature was only 16 degrees C. I was not able to get the heat going and the front desk guy came down and also could not get it going either, he mov... more
Well I actually started out in Room 107, but the temperature was only 16 degrees C. I was not able to get the heat going and the front desk guy came down and also could not get it going either, he moved me to room 108, which took about a extra 15 minutes to get settled in, not good after a 12.5 hour work day but whatever. The room had two double beds, flat TV, fridge and Microwave. It was nicely decorated and clean, other than the shower curtain which had a toothpaste stain on the inside of it. The free breakfast was quite good and served from the kitchen. When I checked in, I did not receive a room upgrade or a reception gift (something that is promised on the Best Western Website for Diamond loyalty members, the hotel was empty), but again whatever. Staff I encountered were all friendly. less
FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
I am so sorry about the issues that you experienced in our hotel and thank you for alerting me about this understaffed situation. I will make sure the same situation will not happen again. When you come to Prince Albert next time, please let me know and I will make sure upgrade you to nicest room and double reception gift . I will be more than happy to assist with all of the arrangements to ensure your stay is as perfect as possible.
Thank you again and have a good day.
Audrey Zheng, Front Office Manager