Staff were helpful and friendly, but undertrained.
I had a little bit of a mix up via my deposit and the front desk lady had accidently charged my credit card instead of holding the deposit amount.
The gentleman at the front desk in the morning fixed it for me :)
The biggest letdown was that I could hear EVERYTHING.
From the other guests talking in their suites, to them going in and out of their rooms.
The door would slam shut if you were coming or going, and lying down, you could hear the guests on the main floor just casually talking in their own room.
The room wasn't completely clean, as there was a fresh splash of black liquid on the ground. No idea what it was, didn't touch it but I let the front desk know.
Another negative was that the bed was extremely outdated and sleeping in it was not a pleasant experience.
For the price, I expected more from the Best Western. less