When I checked in I was staying for work. Because I had a company credit card that did not have my name on it, there was a major issue requiring my employer to submit a written approval with several requests for picture copies of ID, CC, and other documentation. Even though my employer phoned the front desk, spoke to the staff, and provided proof of authorization, this was insufficient and several other documents were required at check in, after 10pm on a Saturday. Extremely disappointing.
The "continental breakfast" was advertised as having several items including fresh fruit, yogurt, assorted juice, and a granola bar delivered in a wrapped paper bag due to Covid restrictions. When delivered, the breakfast consisted of two granola bars, an orange juice, and a mini muffin. Not once during the entire stay was fresh fruit or yogurt provided.
During my first night my neighbors were extremely noisy. I asked for a room change and as the hotel was quite empty, requested a room at the end of a hall without neighbors, which the staff insisted was possible. The next night after coming back to my room, there was a strong smell of marijuana and loud music from the neighbouring room, which was now occupied.
A very frustrating stay. less
Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
We apologize for the fact that your stay was not good. We will be looking into what we can do to ensure that this is improved going forward and hope you will give us another try.