Second stay. Will not be back.
11/02/2019 LibertyMoore, Bideford, England, United Kingdom
We have stayed at this hotel twice now purely due to location. We should have known better than to start again after the first time... we had issues with security staff removing us from the room and ... more
We have stayed at this hotel twice now purely due to location. We should have known better than to start again after the first time... we had issues with security staff removing us from the room and down to reception for questioning at 4am, cccusing us of smoking inside the room when we clearly had not. On this occasion, we were woken at 8.30am by a hammer drill on the outside of our wall, the whole room was vibrating and we couldn't hear eachother talk! When we called uputo reception to ask what was going on, we had the phone hung up on us twice! We checked out at 9am without even showering as the noise was utterly unbelievable! We had to really argue our case with the manager to get any form of apology or refund. We were eventually refunded 50% of the cost of our room but even this wasn't good enough in my eyes, with that noise level, the rooms should not have even been booked out in the first place, especially without notifying guests that there was works going on. When we asked why we hadn't been told, we were referred to a tiny A4 sign with size 8 typeface on the reception desk. Simply not good enough. less