I stayed at this hotel for Rocklahoma, and overall I would say it was a good place. Unfortunately the only fixing I believe it needs is how they handle guests. My mom booked this room for us, and I ca... more
I stayed at this hotel for Rocklahoma, and overall I would say it was a good place. Unfortunately the only fixing I believe it needs is how they handle guests. My mom booked this room for us, and I called 2 times before arriving, once when the reservation was made and again a couple of days before getting there, to make sure we wouldn't have any issues checking in. I was told that they would charge the card on file for the room, and that I would just have to provide another credit card and id at check in for incidentals and my pet fee. When I got there, the owner (or general manager, I'm not sure which, but he was one of those) told me that I needed to provide the credit card the payment was going on and the i.d to match it (this was my moms card and she lives in California). I told him that I called and was told this wouldn't be a problem, but he wouldn't check me in until I showed him both of those. When I let him know it was my moms card, and that she lived in California, he told me that she should text her information to his personal cell phone. When I told him I wasn't going to have her send her credit card information to his cell, because in no case is that a reasonable way to handle the situation, he told me that it didn't matter because he has access to her information once it's in the computer anyways. I work front desk at a resort, and know several ways this could have been handled, and this wasn't it. Unfortunately it put a damper on the whole stay, but I will say that the other front desk lady was very polite to me. If I hadn't had this experience, they probably would have gotten a 5 star rating from me. They have a good breakfast and the beds were comfy. less
Milesh S, Manager at BEST WESTERN Locust Grove Inn & Suites, responded to this review
We are sorry you had issues with your credit card .I hope the problem was resolved.
Thank again .We hope to see you again.
Jerry Dohrer Best Western Locust Grove