Rather pricey but unimpressive -- and watch for up-charges!
This stay was part of one of my typical 10-day road trips, this time traveling from the Denver area to western North Carolina with my 13-year-old Chocolate Lab. Despite that I was dragging a small tr... more
This stay was part of one of my typical 10-day road trips, this time traveling from the Denver area to western North Carolina with my 13-year-old Chocolate Lab. Despite that I was dragging a small travel trailer (I was planning to stay outside Austin in an RV park), I wound up spending five nights in motels. I chose this property, among several others in town, because it was very late and the Best Western brand promised a better than average stay and a "cleaner" check-in.
The room was clean but rather small and unimpressive, however. The big issue hurting this review was a classic Indian-owned and operated motel experience. Just before checking out, my dog sauntered out of the room and was spotted by the Indian owner. In a flash he had circled around back and had the account updated $10, an up-charge announced to me 10 minutes later at check-out by the man's Indian wife. Mind you, this was already by far the most expensive hotel stay of my trip … despite that Llano TX struck me as a rather dumpy town nearly 1.5 hours’ drive from Austin.
Surely the couple decided I could be nicked the extra money because they felt they could, and that the average guest would find this trick acceptable. I don't.
Bottom line, for the money, I believe you could find more comfortable lodging in this town ... without having a spying Indian owner trying to figure out how to get more money from you. less
BestWesternLlano, Owner at Best Western Llano, responded to this review
Thank you for your kind words about me and my dumpy town. On a side note, we have a sign at the check in counter and on our website that states there is a daily fee involved if a guest decides to bring your pets to our hotel. We did not pull that out of the air just for you. And upon farther review of your receipt, we didn't even charge you the pet fee.