A very pleasant stay at a nicely kept hotel
19/09/2016 pgb0517, Dallas, Texas
First, you have to admire the landscaping at this Best Western. It has a true Texas Hill Country feel. The room was spotless, and although the building itself and some of the furniture showed their ag... more
First, you have to admire the landscaping at this Best Western. It has a true Texas Hill Country feel. The room was spotless, and although the building itself and some of the furniture showed their age, it is clear that this hotel is staying on top of things. There was plenty of cover on each of the queen beds, a nice touch in an air-conditioned room on a hot Texas day. The bedding was clean. The high-back ergonomic office chair was comfortable. There were three other chairs and a good table in the room. The AC was quiet and worked well. The amenities were all there -- shampoo, iron, coffeemaker, ice bucket, and plenty of cups and towels. The lobby was spacious and welcoming; the staff was efficient and friendly. There were no problems at checkin or checkout. The wifi worked well, and the flat-screen TV was large enough to enjoy. The toilet did run every minute or two, but that's easily fixed, and can go wrong in a hurry; no big deal, I reported it on checkout and the clerk made note of it. There was plenty of parking. We did not look into the pool area. The only reason I would not give five stars considering the class of hotel and the small town it's located in: $110 per night was a bit high. I think the room rate should have been no more than $100. But I've seen worse values. I'd definitely book here again. less
BestWesternLlano, General Manager at BEST WESTERN Llano, responded to this review
Thank you for your very comprehensive review of our hotel. We have already fixed the running commode issue and I wanted to clear up your concern about our rates. Our hotel has lower rates during the weekdays and on average, our rates are usually lower than many branded hotels in the Hill Country. We will be renovating our guestrooms soon and hope you can make it back to Llano to see the changes.