On the understanding that this hotel was only three stars, due to the location, I booked a night in a “double sea view room” at £124 including breakfast for my partner and me. It is the “getaway” weekend before Valentine's Day. I understand the slightly inflated price.
However, regardless of the stunning view, I sadly regret staying. We made the best of it through a break is a break.
The room was basic, with a small TV with Freeview and a cheap hairdryer, and the obligatory phone as the only amenities available. However, the universally found travel kettle and single serving tea and coffee packets were there.
The top item on the groan list for me was the shower was effectively cold. Initially, I thought I turned the tap the wrong way, but turning it the other way the flow becomes a cold a crazy dance to turn it back the other way while shouting out curse words in rapid succession! It was that cold! Not enjoyable!
As both my partner and I were tired, getting a good nights sleep was a priority. There I made another mistake in asking on check-in if any parties or receptions was going on. The warning signs were there! Ballons everywhere! The band or DJ was lively and upbeat from what we could hear, and worse what we could feel. The beats and vibrations and music were quite noticeable, and we were on the second floor with it dying out around 11:30 pm. No early night for us!
However, we did get to watch a free fireworks display out of the window, which I assume was linked to the celebrations below.
Again, notwithstanding the star rating, the standard of the room was at the low end of three stars. Housekeeping needs to pay more attention to detail. The was visible dust on places, and we were not looking for faults. We are not hotel inspectors! However, dust on the headboard of the bed and the window ledges was quickly discovered by my partner.
If you are putting a premium on sea views, while I understand it is Winter, but it is transparent the windows have not had external cleaning in a while. To enjoy the outstanding bay views we had to open the Window.
The breakfast also struggled to hit the value for money barrier for me. The selection of the continental was very limited, and the meats well appeared to be yesterdays and cheap.
The toast was most disappointing, cheap bread and not well toasted. Perhaps turn up the toaster a notch or two! As when it reaches the table it frankly cold!
There was a questionable wait for the ordered breakfast, and on appearance, it was well underwhelming, and portion size was small. It was definite catering quality food; not premium food was being served.
Maybe we could have been more prescriptive in asking for things like “two slices of bacon” If this was the case and the key to getting value for money, it really should be made out clearly on the menu! So maybe the portions size was our fault, I do not want to seem too critical but either way, I was disappointed. I love bacon!
Sadly the only small sausage tasted cheap. I did request no mushrooms, so that does not help the photo, but a single bacon slice and small scatter of beans does not justify the cost. At least unlike the showers the plate and food were hot! Don't get me wrong it was all edible but just didn't hit the value for money expectation. It was the standard you would expect for £3.99 in a cheap greasy spoon.
On the plus, unlike many hotels, the filter coffee was nice and very drinkable and for me was the best part of the breakfast.
The staff personally cannot be faulted, friendly and exceptionally helpful and polite in all interactions. I would name them, but as with most of the service industry being of European origins, I simple cannot pronounce their names! That failure on my part not a reflection on these hardworking, and dedicated staff! The receptionist was exceptionally helpful and friendly.
Overall, the place is a hotel trying to be more luxurious than it is, their location, garden and view is what brings people here. The lack of attention to detail and value for money is what will keep me from returning! However, given the location as a tourist hotspot, it is understandable why the prices are higher than should be it is a tradeoff, My advice is that it is a roll of the dice; your stay might be better than mine! Simply put 3 stars from me. less