My husband and I have just had a 2 night break at Livermead Cliff Hotel and were quite disappointed with our stay.
The first impressions of the hotel when we arrived was the place was shabby as hell. We looked at each other and wondered what on earth inside would be like if outside was this bad.
We parked up and went in and had to dodge approx 15-20 flies that were in the foyer. We checked in which was quick and easy and the receptionist was warm and friendly. We went to our room and what a disappointment. We booked a double room with a sea view, sadly superior rooms and suite was already booked. Our room was dark, dowdy and incredibly old fashioned. Our sea view did look out over the bay of Torquay, but also had a great big fire escape in front of our window, the windows also looked dirty and due to the windows being old aluminium style, seemed to have some kind of condensation build up between the panes. The room was spotlessly clean, but for £180 per night, I wasn’t happy at all. I rang down to reception to voice my disappointment and they offered us a different room and this was much better. It was the same old fashioned decor, but the room was much brighter, the view was much better and we were a lot happier.
The bar staff were always polite and helpful, the food was always fantastic too and staff always cleaned down tables after they’d been used by guests. There were signs all around the hotel asking guests to wear masks whilst moving around the communal areas within the hotel, my husband and I adhered to this as did a few others. Sadly many of the guests didn’t and this wasn’t enforced either.
Staff were polite and efficient, food was lovely and the hotel was clean. But the appearance was just tired, incredibly outdated and in desperate need of a major refurbishment. Disappointing for £180 per night! less