18/06/2018 ArtsTravelerer, Toronto, Canada
The promotional pictures for this hotel show a pool area backing up against a modern-looking 3-story building. However, my room was not in that modern building but instead in a 1950’s motor-inn carryo... more
The promotional pictures for this hotel show a pool area backing up against a modern-looking 3-story building. However, my room was not in that modern building but instead in a 1950’s motor-inn carryover, which is conveniently left out of the promotional photos. Yes, the room was renovated, but there was no security at all. Whereas entry to modern hotel requires that you pass through a 24-hour reception area, entry into the 1950’s wing occurs through a set of totally unsecured doors. In general, I don’t like staying in ground-floor rooms, least of all when there is no type of security door.
The room itself was fine, with the exception of the AC unit that was positioned to blow air directly onto the bed. However, I just don’t like be drawn in by promotional photos only to find that my room is in a much lower quality building. I booked this hotel directly through Best Western (rather than a third party) and there was absolutely no specification of the rooms being in the old wing vs. the new wing. Suffice it to say that I won’t be coming back to a place that deceives me in this manner. less
Debra B, Guest Relations Manager at Best Western Little River Inn, responded to this review
Thank you for completing a Response on Trip Advisor regarding your recent stay at our hotel property in Simcoe!
Your business is very important to us and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We truly so apologize for any confusion or inconvenience that you may have experienced during your stay at our hotel. We do hope that you will consider visiting us again sometime in the future in order to provide us the opportunity to do better.
Sincerely, The Staff at Best Western Little River Inn